Commusoft vs ServiceTitan (2026): which should you pick?

Pick Commusoft if

• Fits if you run a heating, plumbing or electrical firm with 6 or more staff and service contracts
• Works for UK and US firms that want accounting sync to Sage, FreeAgent or QuickBooks

Look elsewhere if

• Not for you if you are a team of 1 to 3, as the contact form says the product is designed for 6 or more
• Skip it if you want a price or trial before a call, since neither is published
• Watch out: sales, SMS, AI, fleet and analytics tools are add-ons to the core product
• Watch out: the US and UK editions differ, and the contact form says demos are not offered in some countries

Pick ServiceTitan if

• Fits if you run an HVAC or plumbing firm with office staff, several technicians and maintenance memberships
• Works for companies that keep their books in NetSuite, Sage Intacct or Acumatica

Look elsewhere if

• Skip it if you want to see a price or try it before you talk to sales
• Not for you if you're a small crew wanting something you can set up yourself this week
• Pricey if you also want AI agents, a contact center or fleet tracking, which are sold on top of a package
• Watch out: the technician app averages 3.46 from 5,310 App Store ratings, with 1,657 one-star ratings
• Watch out: every package is priced per technician, so the bill grows with each tech you add

Commusoft

• No pricing is published; the site directs visitors to a call or demo.
• The contact form tells teams of 1 to 3 that the product is designed for businesses with 6 or more staff.
• Sales+, SMS+, AI:den+, Fleet+ and Analytics+ are described as add-ons to the core product.
• The site has US and UK editions, and its contact form says demos are not offered in some countries.

ServiceTitan

• No prices are published: the Starter, Essentials and The Works packages are priced per technician after a demo request.
• There is no free trial or self-serve sign-up; buying starts with a sales demo.
• AI agents, contact center, fleet and marketing tools are sold as separate Pro products on top of a package.

Commusoft

Job scheduling and tracking

Automatic and drag-and-drop scheduling with skill filtering, and a live view of each job from dispatch to completion.

Quoting and sales

Estimates and proposals sent from the system, with an optional Sales+ add-on for follow-ups and pipeline management.

Job costing

Tracks labor, parts and material costs per job so margins are visible as work progresses.

Service contracts

Manages maintenance agreements with billing, renewals and proactive service scheduling.

Mobile app

iOS and Android app with job history, asset manuals, digital forms and offline sync.

Asset and stock management

Asset history, field checklists and stock control for parts held in stores and vehicles.

ServiceTitan

Call booking and dispatch

Office staff book jobs from incoming calls, which are recorded, and a drag-and-drop dispatch board assigns technicians and tracks them en route.

Pricebook and mobile estimates

Technicians build estimates on site from a shared pricebook, with automated checklists that prompt them through each stage of a job.

Memberships and invoicing

Sell and track customizable maintenance memberships, invoice from the field, take payments and offer customers financing.

Payroll, commissions and reports

Payroll management and commission tracking sit beside reports on closing rates, booked jobs and each technician's results; The Works adds configurable payroll.

Marketing attribution

Campaign tracking ties ad spend to the calls and revenue it brings in, so you can see which ads pay for themselves.

Offline field app

A native iOS and Android app for phones and tablets works offline, so technicians can run jobs, estimates and payments without signal.

Commusoft

Pricing could not be confirmed. See commusoft.com.

ServiceTitan

Pricing could not be confirmed. See servicetitan.com.