Document360 vs HelpKit (2026): which should you pick?
As of Nov 13, 2026, Document360 and HelpKit share a 2.2 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on whether you care more about features, where Document360 grades higher, or the free plan, where HelpKit does.
Checked Oct 5, 2026 and Nov 13, 2026 · graded Oct 10, 2026 and Nov 13, 2026 by ToolGPA
They get the same grade on value for money, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Document360
Hosted knowledge base software for public and private docs
HelpKit
Publishes a Notion workspace as a help center or docs site
Which one is for you
Pick Document360 if
- Fits if you're a software company publishing a help center for customers
- Works for teams needing a public knowledge base and a private one side by side, with review workflows
Look elsewhere if
- Skip it if you want to see a price before talking to sales, because none are published
- Not for you if you want to sign up and try it tonight, as the trial starts with a booked demo and has no stated length
- Pricey if you want the AI chatbot or the AI Premium Suite, which are add-ons to whatever you're quoted
- Skip it if you want a desktop or phone app; it's the browser plus a Chrome extension
Pick HelpKit if
- Fits if your support articles are already in Notion
- Works for small SaaS teams that want a help centre under their own domain
Look elsewhere if
- Skip it if you don't want Notion, since it is the only editor
- Tight if you have many articles: 25 on Starter, 100 on Business, 1,000 on Professional
- Pricey if you want the AI chatbot, a separate $49 monthly add-on
- Watch out: prices are per site, and the billing basis isn't shown on the page
How we grade them
| 2.2GPADocument360Fair | 2.2GPAHelpKitFair | |
|---|---|---|
| Value for money | CThere isn't a price anywhere on the site. Every plan is a custom quote worked out from team accounts, workspaces, languages, security needs and AI usage, and the AI chatbot and Premium Suite are add-ons on top of that. With nothing published, there's nothing to set against the $15-a-month middle. | C$15 a site a month for Starter, above the category's $12 middle and inside its dearer quarter at $22. Business is $31 and Professional $79. |
| Free plan and trial | DNo free plan, and the only way in is to book a live demo: that's how the free trial starts, and the site never says how long it runs. A trial you have to ask a salesperson for is barely a trial. | CA 7-day trial with no card, and no free plan. |
| Features | BMarkdown and WYSIWYG editors with revision history, public and private knowledge bases side by side on their own domains, a workflow builder for review cycles, analytics on searches and reader feedback, and Eddy AI drafting articles and citing sources. The job is covered, with the chatbot sold separately. | CCustom domain, branding, search and access control. The gaps are the article caps, the paid AI add-on and Notion blocks that don't render yet. |
| Ease of use | CNo store rating on record. It's hosted, so there's no server to run, and writers choose between Markdown and WYSIWYG, but you can't sign up and poke around — it starts with a booked demo — and there are projects, domains and review workflows to set up. | CNo store rating on record. You need Notion pages written and a domain connected. |
| Platforms and integrations | BA web app with a Chrome extension for searching articles, a Customer API of more than 180 endpoints with OAuth 2.0, and Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Salesforce, GitHub and Zapier connected. No desktop or mobile apps are listed. | BWeb only, but it connects with Notion, Slack, Claude and ChatGPT. |
| Best for | customer help centres with review workflows | a help centre from Notion pages |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Document360 and HelpKit. How we grade
Where they differ
- Document360 also covers AI search, Markdown, wiki and templates.
- HelpKit also covers no-code, help center and chatbots.
At a glance
| Document360 | HelpKit | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | Not published | $15 per site / month (billing basis of displayed price not confirmed) |
| Free plan | None | None |
| Free trial | Free trial started by booking a live demo; the site does not state how long it lasts | 7-day free trial, no credit card required |
| Web | ||
| Browser extension | ||
| Made by | Kovai.co | HelpKit |
| Price read from | document360.com | helpkit.so |
| Checked | Oct 5, 2026 | Nov 13, 2026 |
Worth knowing
Document360
- Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
- The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
- The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
- The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.
HelpKit
- Prices are per site, and each plan caps articles at 25, 100 or 1,000.
- The AI chatbot is a separate $49 monthly add-on.
- Content stays in Notion, and some complex Notion block types are not yet rendered.
Key features
Document360
- Markdown and WYSIWYG editors
- Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.
- Public and private projects
- A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.
- Eddy AI
- The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.
- Review and publishing workflows
- A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.
- Analytics
- Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.
- API and integrations
- Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.
HelpKit
- Notion as the editor
- Articles are written in Notion and published by HelpKit; most Notion blocks render, but calendars and databases are still limited.
- Custom domain and branding
- Every plan includes a custom domain with SSL, SEO settings and custom branding.
- Search and access control
- Basic search on Starter, full-text search and access protection from Business.
- HelpKit AI add-on
- A chatbot trained on your knowledge base, available on any plan for $49 a month; it includes an MCP server.
- Insights and multi-language
- Professional adds analytics, search intent insights, multiple languages and versions.
Plans
Document360
Custom planCustom
Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage.
HelpKit
Starter$15
per site / month; billing basis not shown
25 articles, 1 language, 1 seat, custom domain with SSL, basic search and custom branding.
Business$31
per site / month; billing basis not shown
100 articles, 3 seats, full-text search, embeddable widget, access protection, custom CSS and JavaScript.
Professional$79
per site / month; billing basis not shown
1,000 articles, 2 languages, 5 seats, analytics, multi-language and versions, Slack notifications.
Ways to pay less
Document360
No public discounts listed.
HelpKit
- Annual discount
Two months free with yearly billing
HelpKit's pricing page offers a yearly option that gives two months free.
- Nonprofit
Nonprofit and open-source contact option
The pricing page invites nonprofits and open-source projects to contact HelpKit about reduced pricing.
Common questions
Which is cheaper, Document360 or HelpKit?
As of Nov 13, 2026, Document360 publishes no starting price, and HelpKit starts at $15 per site / month (billing basis of displayed price not confirmed).
Which has a free plan, Document360 or HelpKit?
As of Nov 13, 2026, neither Document360 nor HelpKit has a free plan. Both have a free trial.
Which platforms do Document360 and HelpKit run on?
As of Nov 13, 2026, only Document360 lists a browser extension. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.