Document360 vs Mintlify (2026): which should you pick?

Pick Document360 if

• Fits if you're a software company publishing a help center for customers
• Works for teams needing a public knowledge base and a private one side by side, with review workflows

Look elsewhere if

• Skip it if you want to see a price before talking to sales, because none are published
• Not for you if you want to sign up and try it tonight, as the trial starts with a booked demo and has no stated length
• Pricey if you want the AI chatbot or the AI Premium Suite, which are add-ons to whatever you're quoted
• Skip it if you want a desktop or phone app; it's the browser plus a Chrome extension

Pick Mintlify if

• Fits if you publish product or API docs to customers and want them in Git
• Works for a team of up to 5 editors that can live without the AI agents

Look elsewhere if

• Pricey if you want the AI agents, since Pro is $450 a month with 10,000 credits and overages at $0.01 a credit
• Tight if you stay free, as there are no AI credits at all
• Watch out: SSO, SCIM, role-based permissions and audit logs are Enterprise only, with no published price
• Not for you if you want an internal wiki, as it publishes docs to readers

Document360

• Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
• The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
• The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
• The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.

Mintlify

• The AI agents run on credits that Starter does not include. Pro has 10,000 a month, and overages are $0.01 per credit.
• The step from free to paid is $450 a month, with no smaller paid plan.
• SSO, SCIM, role-based permissions and audit logs are Enterprise only, and that plan has no published price.
• It is a product for publishing documentation to readers, not an internal wiki for general team notes.

Document360

Markdown and WYSIWYG editors

Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.

Public and private projects

A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.

Eddy AI

The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.

Review and publishing workflows

A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.

Analytics

Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.

API and integrations

Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.

Mintlify

Web editor and Git sync

Docs can be written in a web editor, and the pricing table lists Git sync. Both are on the free Starter plan.

Assistant

An AI assistant answers questions from the docs on Pro and above. It costs 25 credits per answer and is free when it cannot answer.

Autopilot

Proposes updates to keep docs current, at 250 credits per update, and nothing is charged when nothing needs updating. Pro and above.

API playground and MCP server

Sites include an interactive API playground and an MCP server, both available on the free plan.

Access control

Starter has Mintlify-managed authentication and Pro adds password authentication. OAuth, JWT and SSO sit in Enterprise.

Document360

• Custom planCustom

  Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage.

Mintlify

• Starter$0

  5 editor seats, web editor, Git sync, search, custom domain, API playground and MCP server. No credits for the AI agents.

• Pro$450

  per month, billed annually ($540 billed monthly)

  Unlimited editor seats, 10,000 credits a month for the assistant, writing agent and Autopilot, preview deployments and admin APIs.

• EnterpriseCustom

  Everything in Pro plus automations, SSO, SCIM and role-based permissions, a performance SLA, advanced insights and migration support.

Document360

No public discounts listed.

Mintlify

• Startups

  50% off Pro for 12 months for early startups

  Venture-backed startups founded in the past 2 years that raised under $2M and never paid for Mintlify, as well as YC alumni, get 50% off Pro for 12 months.

• Other savings

  Free Pro for non-commercial open source

  Non-commercial open source projects with a recognized license get Pro free through the OSS Program, if not venture-backed, revenue-funded or primarily owned by a for-profit company.