Document360 vs Paligo (2026): which should you pick?

Pick Document360 if

• Fits if you're a software company publishing a help center for customers
• Works for teams needing a public knowledge base and a private one side by side, with review workflows

Look elsewhere if

• Skip it if you want to see a price before talking to sales, because none are published
• Not for you if you want to sign up and try it tonight, as the trial starts with a booked demo and has no stated length
• Pricey if you want the AI chatbot or the AI Premium Suite, which are add-ons to whatever you're quoted
• Skip it if you want a desktop or phone app; it's the browser plus a Chrome extension

Pick Paligo if

• Fits if your team writes reusable, structured content for several products and languages
• Works for companies with a documentation budget in the tens of thousands a year

Look elsewhere if

• Pricey if you are a small team, as $15,000 a year is the starting price
• Not for you if you want a simple wiki, since it has a steeper learning curve
• Watch out: Business covers 2 authors and 2 languages, with SSO and permissions on Enterprise only
• Watch out: the trial length is not stated, and Enterprise has no listed price

Document360

• Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
• The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
• The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
• The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.

Paligo

• The published entry price is $15,000 per year, and the Enterprise plan has no listed price.
• Business includes 2 authors and 2 languages. SSO, permissions, eLearning (SCORM) output and unlimited languages are Enterprise only.
• Nexus Portal and Nexus Answers are separate add-ons, from $5,000 and $6,000 per year, which the page says are targeted for general availability in October 2026.
• It is an authoring system for structured XML content, with a steeper learning curve than a wiki.

Document360

Markdown and WYSIWYG editors

Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.

Public and private projects

A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.

Eddy AI

The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.

Review and publishing workflows

A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.

Analytics

Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.

API and integrations

Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.

Paligo

Single-source reuse

Content is written as topics and reused, down to text fragments, across many publications, with variables and conditional filtering.

Multi-channel publishing

One source publishes to HTML5, PDF, eLearning packages and GitHub Flavored Markdown, with batch publishing and Paligo-hosted help centers.

Versioning and review

Topic-level revision history, parallel version branches, suggestions mode for tracked changes, and contributor and reviewer roles.

Translation management

Manages content in several languages and connects to translation memory systems. AI translation runs on prepaid token packages bought separately.

Integrations and API

A REST API and webhooks connect Paligo to other tools, alongside integrations for help desks, Git hosts, search and translation vendors.

Document360

• Custom planCustom

  Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage.

Paligo

• Business$15,000

  per year and up, for 2 authors and 2 languages

  Annual subscription licensed per author. 2 authors, up to 10 contributors or reviewers, 10 GB per author, limited REST API rates and standard support.

• EnterpriseCustom

  Everything in Business plus 8 authors, unlimited languages and contributors, SAML single sign-on, permissions, SLAs and a dedicated customer success manager.