Document360 vs ReadMe (2026): which should you pick?

Pick Document360 if

• Fits if you're a software company publishing a help center for customers
• Works for teams needing a public knowledge base and a private one side by side, with review workflows

Look elsewhere if

• Skip it if you want to see a price before talking to sales, because none are published
• Not for you if you want to sign up and try it tonight, as the trial starts with a booked demo and has no stated length
• Pricey if you want the AI chatbot or the AI Premium Suite, which are add-ons to whatever you're quoted
• Skip it if you want a desktop or phone app; it's the browser plus a Chrome extension

Pick ReadMe if

• Fits if you ship an API and want an interactive reference for developers
• Works for a team of one project and one version that can stay on Starter

Look elsewhere if

• Pricey if you need more than one version, as Pro is $250 a month
• Watch out: Ask AI is $150 a month and the Developer Dashboard $100, both on top of the plan
• Tight if you stay free, with 1 project, 1 version and 7 days of metrics
• Watch out: roles, audit logs, SAML and OAuth 2.0 are Enterprise only, with no published price

Document360

• Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
• The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
• The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
• The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.

ReadMe

• Pro is $250 a month; the page shows annual billing only and no monthly-billed price.
• Ask AI is a $150 per month add-on, and the Developer Dashboard is $100 per month for 5M API logs, then $10 per extra 1M.
• Starter is limited to 1 project, 1 version and 7 days of metrics.
• User roles, audit logs, SAML and OAuth 2.0 are Enterprise only, which has no published price.

Document360

Markdown and WYSIWYG editors

Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.

Public and private projects

A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.

Eddy AI

The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.

Review and publishing workflows

A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.

Analytics

Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.

API and integrations

Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.

ReadMe

Interactive API reference

An API reference is part of every plan, including Starter, next to Markdown guides.

Branching and reviews

Pro adds branches with reviews, multiplayer editing and notifications for teams that edit docs together.

Bi-directional sync

Bi-directional sync is listed on every plan, including Starter. The pricing page does not say what it syncs with.

AI features

Every plan includes an LLMs.txt file and an MCP server. Pro adds ReadMe Agent, an AI linter and an AI writer.

Usage analytics and Developer Dashboard

Doc metrics are included, and the paid Developer Dashboard shows how users call an API, priced by log volume.

Document360

• Custom planCustom

  Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage.

ReadMe

• Starter$0

  1 project and 1 published version, custom domain, bi-directional sync, interactive API reference, 7-day analytics, LLMs.txt and MCP server.

• Pro$250

  per month, billed annually; the page shows no monthly-billed price

  Everything in Starter plus unlimited versions, team editing, branches and reviews, private docs, a changelog, custom MDX components, CSS/HTML and 5 admins ($20 per extra admin).

• EnterpriseCustom

  Everything in Pro plus unlimited seats, multiple combined projects, user roles, audit logs, SSO and no ReadMe branding. Annual billing only.