FieldAware vs ServiceTitan (2026): which should you pick?

Pick FieldAware if

• Fits if your company already runs on NetSuite and wants field work tied to it
• Works for businesses across several trades that don't want a single-trade tool

Look elsewhere if

• Skip it if you want to see a price, because the site asks for a demo
• Not for you if you want a trial, since none is on record
• Watch out: the site markets to many industries rather than one trade, so there are no trade-specific tools to lean on
• Watch out: offline use and the API appear in the navigation, but we could not read what plans include them

Pick ServiceTitan if

• Fits if you run an HVAC or plumbing firm with office staff, several technicians and maintenance memberships
• Works for companies that keep their books in NetSuite, Sage Intacct or Acumatica

Look elsewhere if

• Skip it if you want to see a price or try it before you talk to sales
• Not for you if you're a small crew wanting something you can set up yourself this week
• Pricey if you also want AI agents, a contact center or fleet tracking, which are sold on top of a package
• Watch out: the technician app averages 3.46 from 5,310 App Store ratings, with 1,657 one-star ratings
• Watch out: every package is priced per technician, so the bill grows with each tech you add

FieldAware

• No prices are published; the site directs buyers to request a demo.
• The site markets to businesses across several industries rather than to a single trade.
• Offline use and the open API appear in the site navigation, but their plan details were not read.

ServiceTitan

• No prices are published: the Starter, Essentials and The Works packages are priced per technician after a demo request.
• There is no free trial or self-serve sign-up; buying starts with a sales demo.
• AI agents, contact center, fleet and marketing tools are sold as separate Pro products on top of a package.

FieldAware

Work order management

Jobs, custom checklists and customer information go to technicians' Android or iOS devices, and quotes, work orders and invoices are handled in one place.

Scheduling and dispatch

Dispatchers see job status, vehicle status and location on a dashboard, with route and schedule optimization listed in the platform tour.

Customer portal

Completion documents and signatures are collected digitally, and reports, videos and pictures can be shared in a customer portal.

FieldAware for NetSuite

An edition for NetSuite customers keeps jobs, customers, locations and assets in step with the ERP and shows parts inventory to technicians.

Alerts and reporting

Notifications cover completed documents, pending authorizations and repair requests, with reporting and insights in the office.

ServiceTitan

Call booking and dispatch

Office staff book jobs from incoming calls, which are recorded, and a drag-and-drop dispatch board assigns technicians and tracks them en route.

Pricebook and mobile estimates

Technicians build estimates on site from a shared pricebook, with automated checklists that prompt them through each stage of a job.

Memberships and invoicing

Sell and track customizable maintenance memberships, invoice from the field, take payments and offer customers financing.

Payroll, commissions and reports

Payroll management and commission tracking sit beside reports on closing rates, booked jobs and each technician's results; The Works adds configurable payroll.

Marketing attribution

Campaign tracking ties ad spend to the calls and revenue it brings in, so you can see which ads pay for themselves.

Offline field app

A native iOS and Android app for phones and tablets works offline, so technicians can run jobs, estimates and payments without signal.

FieldAware

Pricing could not be confirmed. See fieldaware.com.

ServiceTitan

Pricing could not be confirmed. See servicetitan.com.