Guru vs Kipwise

Guru

• Companies that want one verified source of answers for staff and AI tools
• Support, sales and IT teams that need cited answers inside Slack or Teams
• Organizations that need audit trails and permission-aware AI answers

Kipwise

• Teams of 20 or more that do most of their daily work in Slack
• Support teams that want wiki answers suggested inside Zendesk or Intercom
• Companies that need pages reviewed on a schedule and required reading tracked

Guru

• Guru publishes no prices: its pricing page describes custom packages scoped with the sales team, and the site offers no self-serve signup.
• Every invited user takes a paid seat, including people who only read content.
• There is no native mobile app; phones use a mobile web app or Slack, and Guru says its desktop experience has the most complete functionality.
• Canceling requires written notice at least 15 days before the renewal date, and Guru does not issue refunds.

Kipwise

• There is no free plan: the knowledge base has a 14-day trial, and both paid tiers carry a 20-user minimum.
• SSO, Ask AI, Slack auto-answering and a custom domain need Branded at $14 per user a month, or $12.60 billed yearly.
• The Kipwise Agent is billed separately at $10 per user a month with a 3-user minimum, and its AI credit does not roll over.
• API integration is listed only on Enterprise, and the site lists no mobile or desktop apps.

Guru

Verified knowledge base

Knowledge is organized into collections and kept current through verification. Usage signals, content age and policy rules handle most checks, and the rest are routed to assigned experts.

Knowledge Agents

Chat-style agents answer questions with citations, run multi-step research across sources and can act in connected systems, such as creating a ticket, as the signed-in user.

Search across connected sources

More than 100 connectors bring enterprise apps, databases and file systems into one search index, and each source keeps its original access permissions.

AI-drafted documentation

Agents turn conversations, meetings and tickets into draft documents and route them to subject-matter experts for review before anything is published.

Answers inside other tools

Guru answers questions in Slack and Microsoft Teams, in a browser extension for Chrome, Edge and Opera, and through an MCP server that AI tools can query.

Governance controls

Role-based access, SAML SSO and SCIM, audit logs with lineage, and DLP masking that redacts personal and sensitive data when content is ingested.

Kipwise

Real-time collaborative editor

Teammates edit the same page at once and see each other's changes. Pages take embeds from Google Drive, Confluence, Figma, Trello, Airtable and video services.

Slack search and capture

Slash commands and Slack actions search, share and save knowledge without leaving Slack, and people can sign in with their Slack account.

Chrome and Safari extensions

The extensions search the wiki from any web app, by typing a query or highlighting text on a page, and also return results from connected Google Drive and Confluence.

Reviews, must-reads and Q&A

Reviewers and review intervals are assigned to pages or collections, mandatory reads alert people to new content, and unanswered searches can be assigned to a teammate as a question.

Ask AI and auto-answering

The Branded plan adds Ask AI, AI auto-suggestions and a bot that detects questions in up to 3 Slack channels and suggests answers from the knowledge base.

Kipwise Agent

A separately priced AI agent that is mentioned in a Slack thread, acts with the asking person's permissions, cites the page or record it read and sends messages only on request.

Guru

• Custom packageCustom

  Quoted by sales from an organization's scale, knowledge complexity and AI maturity; includes platform access and a team of solution engineers.

Kipwise

• Premium$6.30

  per user / month, billed yearly ($7 billed monthly); minimum 20 users

  Unlimited pages, 4GB of storage per user, collaborative editor, templates, version history, reports, Slack integration, Chrome extension and premium integrations.

• Branded$12.60

  per user / month, billed yearly ($14 billed monthly); minimum 20 users

  Adds SSO, Ask AI, AI auto-suggestions, AI auto-answering in 3 Slack channels, a custom domain, custom look and feel, and 8GB of storage per user.

• EnterpriseCustom

  Volume pricing and flexible billing. Adds custom integrations, custom SSO and access control, a choice of US or German data storage, and API integration.

• Kipwise Agent$10

  per user / month, or $108 per user / year; minimum 3 users

  A Slack AI agent sold separately, with no wiki plan required. Includes $5 of AI credit per user a month plus $2 per user of shared team credit.

• AI Knowledge Suggestions add-on$7

  per enabled user / month, added to a plan

  Suggests relevant wiki pages inside tools such as Zendesk, Intercom and Gmail, billed only for enabled users. The plan table marks it included in Branded.

Guru

• Nonprofit

  Guru for Good nonprofit pricing

  Guru for Good offers the product at a reduced cost to eligible 501(c)(3) nonprofits that contact the company. The pricing page does not state the size of the discount.

Kipwise

• Annual discount

  10% off with yearly billing

  The pricing toggle gives 10% off for yearly billing: Premium is $6.30 per user a month instead of $7, Branded $12.60 instead of $14, and the Agent $108 per user a year.