Kipwise vs Tettra

Kipwise

• Teams of 20 or more that do most of their daily work in Slack
• Support teams that want wiki answers suggested inside Zendesk or Intercom
• Companies that need pages reviewed on a schedule and required reading tracked

Tettra

• Slack-based teams that field the same questions repeatedly
• Support and operations teams building an internal knowledge base
• Companies that want to reuse existing Google Docs as a wiki

Kipwise

• There is no free plan: the knowledge base has a 14-day trial, and both paid tiers carry a 20-user minimum.
• SSO, Ask AI, Slack auto-answering and a custom domain need Branded at $14 per user a month, or $12.60 billed yearly.
• The Kipwise Agent is billed separately at $10 per user a month with a 3-user minimum, and its AI credit does not roll over.
• API integration is listed only on Enterprise, and the site lists no mobile or desktop apps.

Tettra

• There is no free plan: a card is required once the 30-day trial ends, and the Scaling plan has a 10-user minimum.
• Single sign-on (SAML) and SCIM provisioning are paid add-ons on Scaling and are included only in Enterprise.
• The app interface is English-only, although content can be written in any language.
• Tettra's site lists no desktop or mobile apps; it is used in a browser and through its Slack integration.

Kipwise

Real-time collaborative editor

Teammates edit the same page at once and see each other's changes. Pages take embeds from Google Drive, Confluence, Figma, Trello, Airtable and video services.

Slack search and capture

Slash commands and Slack actions search, share and save knowledge without leaving Slack, and people can sign in with their Slack account.

Chrome and Safari extensions

The extensions search the wiki from any web app, by typing a query or highlighting text on a page, and also return results from connected Google Drive and Confluence.

Reviews, must-reads and Q&A

Reviewers and review intervals are assigned to pages or collections, mandatory reads alert people to new content, and unanswered searches can be assigned to a teammate as a question.

Ask AI and auto-answering

The Branded plan adds Ask AI, AI auto-suggestions and a bot that detects questions in up to 3 Slack channels and suggests answers from the knowledge base.

Kipwise Agent

A separately priced AI agent that is mentioned in a Slack thread, acts with the asking person's permissions, cites the page or record it read and sends messages only on request.

Tettra

Internal knowledge base

Pages are written in Tettra's editor or built from existing Google Docs, Markdown files and other content, then grouped into categories with unlimited version history.

AI answers from Kai

When someone asks a question in Tettra or Slack, the Kai bot searches the knowledge base and replies. If it finds nothing, it helps assign the question to the right person.

Questions and answers

Questions and their answers are stored alongside pages, so a question that has been answered once can be found again instead of asked again.

Verification and content reports

Subject-matter experts verify pages on a set schedule, teammates can request new pages or updates, and reports list stale, unowned and public content.

Slack integration

From Slack, teammates can search Tettra, get AI answers in channels and direct messages, summarize threads and turn existing answers into knowledge base content.

Sharing and permissions

Single pages can be shared by link and whole categories published as external sites. Read-only users, guest users, invite-only categories and page locking control access.

Kipwise

• Premium$6.30

  per user / month, billed yearly ($7 billed monthly); minimum 20 users

  Unlimited pages, 4GB of storage per user, collaborative editor, templates, version history, reports, Slack integration, Chrome extension and premium integrations.

• Branded$12.60

  per user / month, billed yearly ($14 billed monthly); minimum 20 users

  Adds SSO, Ask AI, AI auto-suggestions, AI auto-answering in 3 Slack channels, a custom domain, custom look and feel, and 8GB of storage per user.

• EnterpriseCustom

  Volume pricing and flexible billing. Adds custom integrations, custom SSO and access control, a choice of US or German data storage, and API integration.

• Kipwise Agent$10

  per user / month, or $108 per user / year; minimum 3 users

  A Slack AI agent sold separately, with no wiki plan required. Includes $5 of AI credit per user a month plus $2 per user of shared team credit.

• AI Knowledge Suggestions add-on$7

  per enabled user / month, added to a plan

  Suggests relevant wiki pages inside tools such as Zendesk, Intercom and Gmail, billed only for enabled users. The plan table marks it included in Branded.

Tettra

• Scaling$8

  per user / month, billed yearly ($10 billed monthly)

  10-user minimum. AI answers, the Kai bot in Slack, Google Workspace integration, verification, usage analytics and API access.

• EnterpriseCustom

  SSO and SCIM included, hands-on training, custom import and onboarding, custom reporting and priority support.

Kipwise

• Annual discount

  10% off with yearly billing

  The pricing toggle gives 10% off for yearly billing: Premium is $6.30 per user a month instead of $7, Branded $12.60 instead of $14, and the Agent $108 per user a year.

Tettra

• Annual discount

  20% off with yearly billing

  Scaling is $8 per user a month billed yearly against $10 billed monthly. Tettra's pricing FAQ describes annual payment as earning two free months.

• Nonprofit

  Non-profit pricing through sales

  Tettra's pricing FAQ confirms discounted pricing for non-profit institutions, arranged through its sales team. No rate is published.

• Education

  Educational pricing through sales

  The same FAQ answer covers educational institutions, which are asked to contact the sales team for discounted pricing.