mHelpDesk vs Workiz (2026): which should you pick?

Pick mHelpDesk if

• Fits if you run a small service crew and want scheduling and invoices on a phone
• Works for firms moving off paper or spreadsheets, since the vendor offers migration help

Look elsewhere if

• Skip it if you want a price, because none is published
• Not for you if you need to know limits first, as plan and add-on details couldn't be confirmed
• Tight if you rely on the app: it is rated 3.5 from 198 App Store ratings
• Watch out: the trial length isn't stated on the page

Pick Workiz if

• Fits if most of your jobs come in by phone and missed calls cost you work
• Works for locksmith, garage door and appliance repair businesses that track which ads made the phone ring

Look elsewhere if

• Skip it if you want a price before you talk to anyone, as every plan says request pricing
• Tight if you need service plans, inventory or multi-day jobs, as they're Ultimate only
• Not for you if you want a long trial, since you get 7 days
• Watch out: Zapier and the open API are Ultimate only, and Standard caps automations at 5
• Watch out: card readers are sold separately, and QuickBooks Online is the only accounting link listed

mHelpDesk

• No prices or plans are published on the vendor's site, which sends buyers to a quote form, a demo or a free trial.
• The vendor's pages are sparse, so plan limits and add-on costs could not be confirmed.
• The App Store listing is rated 3.5 from 198 ratings.

Workiz

• No prices are published: Standard, Pro and Ultimate all say request pricing, though the FAQ says annual billing saves $400 or more.
• Service plans, inventory, multi-day jobs, the open API and Zapier are only on Ultimate.
• Card readers are sold separately, and the free trial lasts only 7 days.

mHelpDesk

Scheduling and dispatch

Field teams, schedules and customer information are kept in one place. The mobile app syncs the schedule with Google Calendar.

Estimates and invoices

Track work from first request through estimate, dispatch, invoice and payment, and turn an estimate into an invoice from the app.

Offline mobile app

The iPhone and iPad app, with an Android version on Google Play, lets a team keep working without a signal and syncs when a connection returns.

Automation

Automates customer contact, scheduling, communication and billing steps that are otherwise repetitive and manual.

Onboarding and migration

The vendor lists personalized onboarding, success coaches, training and help moving customer and job data into the system.

Workiz

Scheduling and dispatch

A drag-and-drop calendar assigns technicians to jobs, with fleet and team location tracking; Pro adds Genius Scheduling to book and place jobs automatically.

Built-in phone system

Every plan includes a local number, call flows, call recording and masking, two-way texting and ad tracking that ties calls to their source.

AI answering

Genius Answering picks up calls and replies to email, text and web form leads in English, Spanish or French, and can transfer live to your team.

Estimates and payments

Send good-better-best estimates, take deposits and online payments, offer consumer financing, and accept cards by Tap to Pay or a card reader.

Automations and marketing

Automations are capped at 5 on Standard, 10 on Pro and 30 on Ultimate; Genius Marketing sends email and text campaigns and manages reviews.

Service plans and inventory

Ultimate adds service plans, sales proposals, inventory, purchase orders, equipment tracking, flat-rate pricing, multi-day jobs and the open API.

mHelpDesk

Pricing could not be confirmed. See mhelpdesk.com.

Workiz

Pricing could not be confirmed. See workiz.com.