mHelpDesk vs Service Fusion (2026): which should you pick?

Pick mHelpDesk if

• Fits if you run a small service crew and want scheduling and invoices on a phone
• Works for firms moving off paper or spreadsheets, since the vendor offers migration help

Look elsewhere if

• Skip it if you want a price, because none is published
• Not for you if you need to know limits first, as plan and add-on details couldn't be confirmed
• Tight if you rely on the app: it is rated 3.5 from 198 App Store ratings
• Watch out: the trial length isn't stated on the page

Pick Service Fusion if

• Fits if you have lots of technicians and office staff and want one bill instead of per-seat pricing
• Works for HVAC and plumbing firms whose books live in QuickBooks Desktop

Look elsewhere if

• Pricey if you're a crew of three: even one technician pays $208 a month, charged as one yearly payment
• Skip it if you want to try before you buy, as there's no free trial, only a demo
• Tight if you need job photos, job costing or inventory, which mean add-ons or Plus at $325
• Watch out: GPS fleet tracking and ServiceCall.ai are add-ons on every plan, with no price shown
• Not for you if you want e-sign, a customer portal or recurring invoicing without paying for Pro at $533 a month

mHelpDesk

• No prices or plans are published on the vendor's site, which sends buyers to a quote form, a demo or a free trial.
• The vendor's pages are sparse, so plan limits and add-on costs could not be confirmed.
• The App Store listing is rated 3.5 from 198 ratings.

Service Fusion

• Even one technician pays the flat entry price of $208 a month billed annually; there is no per-user plan or free trial.
• On Starter, job photos, inventory, job costing, e-sign documents, the customer portal and recurring invoicing are paid add-ons.
• GPS fleet tracking and ServiceCall.ai are add-ons on every plan, with no price on the pricing page.
• Annual plans are charged as one payment at sign-up; monthly plans have no contract.

mHelpDesk

Scheduling and dispatch

Field teams, schedules and customer information are kept in one place. The mobile app syncs the schedule with Google Calendar.

Estimates and invoices

Track work from first request through estimate, dispatch, invoice and payment, and turn an estimate into an invoice from the app.

Offline mobile app

The iPhone and iPad app, with an Android version on Google Play, lets a team keep working without a signal and syncs when a connection returns.

Automation

Automates customer contact, scheduling, communication and billing steps that are otherwise repetitive and manual.

Onboarding and migration

The vendor lists personalized onboarding, success coaches, training and help moving customer and job data into the system.

Service Fusion

Estimates and jobs

Build estimates with several options for the customer, turn them into jobs, and keep every customer's records and job history in one place.

Scheduling and dispatch

Schedule and dispatch technicians from the office, with text alerts to customers; the technician app shows jobs on a phone in the field.

Invoicing and payments

Invoice from the office or the field and take payments through Service Fusion Payments, powered by PaySimple; Pro adds progress and recurring billing.

Job costing and inventory

Plus tracks the cost of each job and the stock you carry; on Starter both are add-ons.

QuickBooks sync

Sync with QuickBooks Online or QuickBooks Desktop on every plan, so jobs, invoices and payments are not entered twice.

Fleet GPS and AI calls

GPS fleet tracking reports trips, distance, idle time and driving behavior, and ServiceCall.ai adds an AI phone system; both are add-ons.

mHelpDesk

Pricing could not be confirmed. See mhelpdesk.com.

Service Fusion

• Starter$208

  per month for unlimited users, billed annually ($245 billed monthly)

  Estimates with options, scheduling and dispatch, invoicing, payments, QuickBooks sync, project management, reports and text alerts.

• Plus$325

  per month for unlimited users, billed annually ($382 billed monthly)

  Adds job photo uploads, inventory management, job costing and integrated voice and text.

• Pro$533

  per month for unlimited users, billed annually ($627 billed monthly)

  Adds the open API, custom and e-sign documents, a customer web portal, and progress and recurring invoicing.

mHelpDesk

No public discounts listed.

Service Fusion

• Annual discount

  Save 15% with annual billing

  Yearly billing lowers Starter from $245 to $208 a month, Plus from $382 to $325 and Pro from $627 to $533, charged as one payment at sign-up.