mHelpDesk vs ServiceTitan (2026): which should you pick?

Pick mHelpDesk if

• Fits if you run a small service crew and want scheduling and invoices on a phone
• Works for firms moving off paper or spreadsheets, since the vendor offers migration help

Look elsewhere if

• Skip it if you want a price, because none is published
• Not for you if you need to know limits first, as plan and add-on details couldn't be confirmed
• Tight if you rely on the app: it is rated 3.5 from 198 App Store ratings
• Watch out: the trial length isn't stated on the page

Pick ServiceTitan if

• Fits if you run an HVAC or plumbing firm with office staff, several technicians and maintenance memberships
• Works for companies that keep their books in NetSuite, Sage Intacct or Acumatica

Look elsewhere if

• Skip it if you want to see a price or try it before you talk to sales
• Not for you if you're a small crew wanting something you can set up yourself this week
• Pricey if you also want AI agents, a contact center or fleet tracking, which are sold on top of a package
• Watch out: the technician app averages 3.46 from 5,310 App Store ratings, with 1,657 one-star ratings
• Watch out: every package is priced per technician, so the bill grows with each tech you add

mHelpDesk

• No prices or plans are published on the vendor's site, which sends buyers to a quote form, a demo or a free trial.
• The vendor's pages are sparse, so plan limits and add-on costs could not be confirmed.
• The App Store listing is rated 3.5 from 198 ratings.

ServiceTitan

• No prices are published: the Starter, Essentials and The Works packages are priced per technician after a demo request.
• There is no free trial or self-serve sign-up; buying starts with a sales demo.
• AI agents, contact center, fleet and marketing tools are sold as separate Pro products on top of a package.

mHelpDesk

Scheduling and dispatch

Field teams, schedules and customer information are kept in one place. The mobile app syncs the schedule with Google Calendar.

Estimates and invoices

Track work from first request through estimate, dispatch, invoice and payment, and turn an estimate into an invoice from the app.

Offline mobile app

The iPhone and iPad app, with an Android version on Google Play, lets a team keep working without a signal and syncs when a connection returns.

Automation

Automates customer contact, scheduling, communication and billing steps that are otherwise repetitive and manual.

Onboarding and migration

The vendor lists personalized onboarding, success coaches, training and help moving customer and job data into the system.

ServiceTitan

Call booking and dispatch

Office staff book jobs from incoming calls, which are recorded, and a drag-and-drop dispatch board assigns technicians and tracks them en route.

Pricebook and mobile estimates

Technicians build estimates on site from a shared pricebook, with automated checklists that prompt them through each stage of a job.

Memberships and invoicing

Sell and track customizable maintenance memberships, invoice from the field, take payments and offer customers financing.

Payroll, commissions and reports

Payroll management and commission tracking sit beside reports on closing rates, booked jobs and each technician's results; The Works adds configurable payroll.

Marketing attribution

Campaign tracking ties ad spend to the calls and revenue it brings in, so you can see which ads pay for themselves.

Offline field app

A native iOS and Android app for phones and tablets works offline, so technicians can run jobs, estimates and payments without signal.

mHelpDesk

Pricing could not be confirmed. See mhelpdesk.com.

ServiceTitan

Pricing could not be confirmed. See servicetitan.com.