Pollfish vs SurveySparrow (2026): which should you pick?
As of Nov 12, 2026, SurveySparrow grades higher than Pollfish: 2.4 against 1.8 out of 4.0.
Checked Oct 6, 2026 and Nov 12, 2026 · graded Oct 10, 2026 and Nov 12, 2026 by ToolGPA
SurveySparrow grades higher on value for money, features and platforms. They get the same grade on the free plan and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
SurveySparrow
Chat-style survey and customer feedback platform with AI analysis
Which one is for you
Pick Pollfish if
- Fits if you need answers from strangers rather than your own list
- Works for researchers who can set a budget per response
Look elsewhere if
- Pricey if you need many answers, because each response costs from $0.95
- Watch out: full-service projects start at $5,000 per market and enterprise at $10,000 a year
- Skip it if you only want to collect your own form entries, as it is built around its panel
- Tight if you want free responses, as the page gives no allowance or trial
Pick SurveySparrow if
- Fits if you want a survey that reads like a chat rather than a form
- Works for customer experience teams running NPS, CSAT and CES surveys
Look elsewhere if
- Tight if you stay free: 1 user, 3 active surveys, 10 questions each, 75 responses a quarter and no skip logic or embed
- Pricey if you add people, as Basic and Starter cover 1 user and extra users are $49 each a month
- Pricey if you want your own branding, matrix questions or webhooks, which start at Business at $79 a month billed yearly
- Not for you if you want to pay month by month, since billing is quarterly or yearly only
- Watch out: custom CSS, offline mode, SMS, WhatsApp and Salesforce need Enterprise, and the trial stops at 50 responses
How we grade them
| 1.8GPAPollfishWeak | 2.4GPASurveySparrowFair | |
|---|---|---|
| Value for money | DResponses start at $0.95 each, so 500 answers cost several hundred dollars, and full-service projects start at $5,000. That sits far above what form tools charge. | C$19 a month billed yearly is a little under this category's $24 middle, and it brings logic, web embeds and payment questions, but only 1 user and 2,500 responses a year. Branding and webhooks mean Business at $79, extra people $49 each, and there's no monthly billing. |
| Free plan and trial | CThe builder and joining are free, including an AI survey builder, but the page gives no free responses or trial. | CThe free plan is one of the tightest here: 1 user, 3 active surveys, 10 questions each and 75 responses a quarter, with no skip logic and no web embed. The 14-day trial of Business features needs no card but stops at 50 responses. |
| Features | CAI and drag-and-drop builders, templates, your own audience and full-service research. It is a research product, not a general form tool. | BIt covers the whole job: chat-style, classic or single-page surveys from 1,000-plus templates, sent by link, email, Slack or Teams, with workflows that turn feedback into tickets from Business, and AI that asks follow-ups and sorts answers into themes. |
| Ease of use | CNo store rating on record. You design the survey and the audience yourself. | CNo store rating on record, and there's a survey to build and a plan's worth of gating to learn around before it does much. The 1,000-plus templates mean you rarely start from nothing. |
| Platforms and integrations | CWeb only, and the page lists no integrations or apps. | BWeb plus the SurveySparrow Go app on both phones, which doubles as an offline kiosk, with Slack, Teams, Zapier, Google Sheets, HubSpot and Zendesk wired in. No desktop app, and API access isn't on the free plan. |
| Best for | surveys sent to a paid respondent panel | surveys that feel like a chat |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Pollfish and SurveySparrow. How we grade
Where they differ
- SurveySparrow also covers workflow automation.
At a glance
| Pollfish | SurveySparrow | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | Not published | $19 per month, billed yearly ($39 per month billed quarterly) |
| Free plan | Free to join, with a free AI survey builder. There are no licenses or seats; you pay per survey response. | 1 user, 3 active surveys, 10 questions per survey, 75 responses per quarter, 1,000 contacts and 200 emails. No display or skip logic, web embed or API access. |
| Free trial | None listed | 14-day trial of the Business plan features, no credit card, limited to 50 responses |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Pollfish | SurveySparrow Inc. |
| Price read from | pollfish.com | surveysparrow.com |
| Checked | Nov 12, 2026 | Oct 6, 2026 |
Worth knowing
Pollfish
- The platform is free but responses are charged per response, from $0.95 each, so cost grows with sample size.
- Full-service projects start at $5,000 per market and enterprise packages at $10,000 a year.
- It is a research product built around its own panel, not a general form or data-collection tool.
- The page gives no free response allowance or trial; the free part is the builder and joining.
SurveySparrow
- The free plan stops at 75 responses per quarter, 3 active surveys and 10 questions per survey, with no display or skip logic.
- Plans are billed quarterly or yearly; the pricing page offers no month-to-month billing.
- Basic and Starter include 1 user and Business 3; additional users are a $49 per user / month add-on.
- Custom branding and webhooks start at Business; custom CSS, offline mode, SMS, WhatsApp and Salesforce need Enterprise.
Key features
Pollfish
- AI survey builder
- Describe a research goal and the builder drafts a survey with questions and logic, which can then be edited by hand.
- Drag-and-drop builder
- A visual editor handles skip logic, branching, answer shuffling, exclusive options and image or video questions, with live preview.
- Survey templates
- Templates cover brand awareness, concept testing, pricing studies such as Van Westendorp, conjoint and MaxDiff.
- Own audience
- Responses come from Pollfish's own first-party panel, which the company says is drawn from Prodege's consumer programs.
- Full-service research
- Teams that want a managed study can buy a project with a dedicated research expert and finished reports.
- Team tools
- Single sign-on, shared access, folders and one-click survey duplication are listed for team use.
SurveySparrow
- Chat, classic and single-page surveys
- Every plan can build a survey as a chat-style conversation, a classic survey or a single page, starting from more than 1,000 templates.
- Logic and question types
- Display and skip logic start on Basic. Matrix, rank order and constant sum questions need Business, and heatmap questions are Enterprise only.
- Distribution channels
- Share by link, email, Slack or Microsoft Teams on any plan. Web embeds and QR codes start on Basic; SMS, WhatsApp and the mobile SDK are Enterprise.
- Workflows and ticketing
- From Business, custom workflows and webhooks act on responses, and feedback can be turned into tickets with assignment rules and SLA settings.
- AI follow-ups and analysis
- Echo agents ask respondents follow-up questions, and CogniVue groups feedback into themes and sentiment. Key driver analysis is listed under Enterprise.
- SurveySparrow Go mobile app
- A companion app for Android and iOS that creates, shares and tracks surveys from a phone and can run as an offline survey kiosk.
Plans
Pollfish
DIY Platform$0
Free to join and no seats. Responses from the panel cost from $0.95 each.
Full Service$5,000
per project and up
Simple general-population studies start at $5,000 per market, with a dedicated research expert and presentation-ready reports.
Enterprise$10,000
per year and up
Annual commitments from $10,000 with volume discounts, a dedicated account manager and both DIY and full-service options.
SurveySparrow
Free$0
1 user, 3 active surveys, 10 questions per survey and 75 responses per quarter, shared by link, email, Slack or Microsoft Teams.
Basic$19
per month, billed yearly; $39 per month billed quarterly
1 user and 2,500 responses a year (600 a quarter on quarterly billing), with display and skip logic, web embed, QR codes and payment questions.
Starter$39
per month, billed yearly; $59 per month billed quarterly
1 user and 15,000 responses a year (3,600 a quarter on quarterly billing), plus email embed, manual translation, redirects and HubSpot.
Business$79
per month, billed yearly; $149 per month billed quarterly
3 users and 36,000 responses a year (9,000 a quarter on quarterly billing), plus custom branding, matrix questions, custom workflows and webhooks.
EnterpriseCustom
3 or more users with custom limits, custom CSS, auto-translation, offline mode, SMS and WhatsApp distribution, audit logs and HIPAA compliance.
Ways to pay less
Pollfish
No public discounts listed.
SurveySparrow
- Annual discount
Lower monthly rate with yearly billing
Billed yearly, Basic is $19 per month against $39 billed quarterly, Starter $39 against $59 and Business $79 against $149. Response allowances differ between the two terms.
- Other savings
CX Day Sale: 25% off yearly Starter and Business
The pricing page shows the yearly Starter and Business prices reduced by 25% during a CX Day Sale. The page's sale data gives an end date of October 9, 2026.
- Startups
$2,000 of credit for $500 for startups
Registered startups up to two years old with 50 or fewer employees can buy $2,000 of credit for $500. Credits expire after 18 months and do not cover Enterprise plans.
- Education
50% off for students
The pricing page advertises 50% off for students under SurveySparrow for Education, arranged by contacting the company.
- Nonprofit
15% off for NGOs
The pricing page advertises 15% off for non-profit organizations, arranged by contacting the company.
Common questions
Which is cheaper, Pollfish or SurveySparrow?
As of Nov 12, 2026, Pollfish publishes no starting price, and SurveySparrow starts at $19 per month, billed yearly ($39 per month billed quarterly).
Which has a free plan, Pollfish or SurveySparrow?
As of Nov 12, 2026, both Pollfish and SurveySparrow have a free plan.
Which platforms do Pollfish and SurveySparrow run on?
As of Nov 12, 2026, only SurveySparrow lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.