ServiceTitan vs ServiceTrade (2026): which should you pick?

Pick ServiceTitan if

• Fits if you run an HVAC or plumbing firm with office staff, several technicians and maintenance memberships
• Works for companies that keep their books in NetSuite, Sage Intacct or Acumatica

Look elsewhere if

• Skip it if you want to see a price or try it before you talk to sales
• Not for you if you're a small crew wanting something you can set up yourself this week
• Pricey if you also want AI agents, a contact center or fleet tracking, which are sold on top of a package
• Watch out: the technician app averages 3.46 from 5,310 App Store ratings, with 1,657 one-star ratings
• Watch out: every package is priced per technician, so the bill grows with each tech you add

Pick ServiceTrade if

• Fits if you service commercial buildings under contract and have a sales call in you
• Works for a contractor that wants parts and inventory tracked with the jobs

Look elsewhere if

• Skip it if you want a price before talking to anyone, as none is published
• Tight if you're a small crew: customer portal and timecards start at Premium
• Skip it if you want to try it first, because no trial or free plan is listed
• Watch out: the vendor's site refused our automated reader (HTTP 403), so this card rests on the listing alone

ServiceTitan

• No prices are published: the Starter, Essentials and The Works packages are priced per technician after a demo request.
• There is no free trial or self-serve sign-up; buying starts with a sales demo.
• AI agents, contact center, fleet and marketing tools are sold as separate Pro products on top of a package.

ServiceTrade

• No prices are published: each suite (Select, Premium, Enterprise) has a request-pricing button.
• Pricing depends on the number of technicians and the suite chosen.
• Customer portal, timecards and project budgets start at Premium; parts and inventory management at Enterprise.
• The site returned an access-denied error to our automated reader, so the pricing page was read through a summary only.

ServiceTitan

Call booking and dispatch

Office staff book jobs from incoming calls, which are recorded, and a drag-and-drop dispatch board assigns technicians and tracks them en route.

Pricebook and mobile estimates

Technicians build estimates on site from a shared pricebook, with automated checklists that prompt them through each stage of a job.

Memberships and invoicing

Sell and track customizable maintenance memberships, invoice from the field, take payments and offer customers financing.

Payroll, commissions and reports

Payroll management and commission tracking sit beside reports on closing rates, booked jobs and each technician's results; The Works adds configurable payroll.

Marketing attribution

Campaign tracking ties ad spend to the calls and revenue it brings in, so you can see which ads pay for themselves.

Offline field app

A native iOS and Android app for phones and tablets works offline, so technicians can run jobs, estimates and payments without signal.

ServiceTrade

Dispatch and scheduling

A dispatch board, job tracking and equipment history for commercial service work, with a technician mobile app.

Quotes and invoicing

Online quotes and invoicing, with accounting links to QuickBooks and other systems named on the site.

Inspections and compliance

Mobile inspections, NFPA reports and deficiency management for fire protection and life safety work.

Parts and sales modules

PartsManager covers purchasing and inventory; SalesManager covers estimating, proposals and a sales CRM.

AI features

The site lists ServiceTrade AI with assistants and agents; AI features are listed from the Premium suite.

ServiceTitan

Pricing could not be confirmed. See servicetitan.com.

ServiceTrade

Pricing could not be confirmed. See servicetrade.com.