ServiceTitan vs Zuper (2026): which should you pick?

Pick ServiceTitan if

• Fits if you run an HVAC or plumbing firm with office staff, several technicians and maintenance memberships
• Works for companies that keep their books in NetSuite, Sage Intacct or Acumatica

Look elsewhere if

• Skip it if you want to see a price or try it before you talk to sales
• Not for you if you're a small crew wanting something you can set up yourself this week
• Pricey if you also want AI agents, a contact center or fleet tracking, which are sold on top of a package
• Watch out: the technician app averages 3.46 from 5,310 App Store ratings, with 1,657 one-star ratings
• Watch out: every package is priced per technician, so the bill grows with each tech you add

Pick Zuper if

• Fits if you run a roofing or exteriors crew and want the field app and office side together
• Works for teams that don't mind a demo call to get a quote

Look elsewhere if

• Skip it if you want a price before any sales call, because none is published
• Skip it if you're outside roofing and exteriors, as the industry pages lean heavily that way
• Not for you if you want to try it free: no trial or free plan is listed
• Watch out: payments run through Zuper Pay or Stripe, and Zuper Pay is its own module

ServiceTitan

• No prices are published: the Starter, Essentials and The Works packages are priced per technician after a demo request.
• There is no free trial or self-serve sign-up; buying starts with a sales demo.
• AI agents, contact center, fleet and marketing tools are sold as separate Pro products on top of a package.

Zuper

• No pricing is published on the site: the old pricing page returns a not-found error and every call to action is a demo request.
• The site's industry pages lean heavily toward roofing and exteriors; check that your trade's workflows are covered in a demo.
• Payments run through Zuper Pay or Stripe; Zuper Pay is a separate module on the site.
• The site lists iPhone and Android apps and no separate desktop app; the office side runs in a browser.

ServiceTitan

Call booking and dispatch

Office staff book jobs from incoming calls, which are recorded, and a drag-and-drop dispatch board assigns technicians and tracks them en route.

Pricebook and mobile estimates

Technicians build estimates on site from a shared pricebook, with automated checklists that prompt them through each stage of a job.

Memberships and invoicing

Sell and track customizable maintenance memberships, invoice from the field, take payments and offer customers financing.

Payroll, commissions and reports

Payroll management and commission tracking sit beside reports on closing rates, booked jobs and each technician's results; The Works adds configurable payroll.

Marketing attribution

Campaign tracking ties ad spend to the calls and revenue it brings in, so you can see which ads pay for themselves.

Offline field app

A native iOS and Android app for phones and tablets works offline, so technicians can run jobs, estimates and payments without signal.

Zuper

Scheduling and dispatch

A drag-and-drop dispatch board with a Dispatch Assistant that suggests the best-fit crew by skill and drive time.

Intelligent Quoting

Builds good, better and best quotes from what the technician captured on site, with signing and a deposit taken on the same visit.

Mobile app with offline mode

Checklists, forms, photos and notes work without a signal and sync when the connection returns. Crews can take payment from the phone.

Job costing

Tracks hours and parts against the quote on each job so the office can see projected margin while work is under way.

AI agents

The site lists a CSR Agent, Field Agent, Weather Agent, Sales Coach Agent and others, plus an Agent Studio for building your own.

Work orders, assets and inventory

Work order management, asset tracking, inventory, procurement and subcontractor work orders sit in the same system.

ServiceTitan

Pricing could not be confirmed. See servicetitan.com.

Zuper

Pricing could not be confirmed. See zuper.co.