The Bitrix24 Insider’s Guide
Everything we know about Bitrix24 in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Bitrix24
The Insider’s Guide
Flat-priced CRM with tasks, chat, video calls and a site builder
Every plan, grade, refund rule and rival among CRM tools, read from Bitrix24’s own pages.
Made by Alaio · checked Oct 9, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Bitrix24’s own pages, its app-store listings and our grades. Every fact in it is on Bitrix24’s page too, where it is kept up to date. Checked Oct 9, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.8
GPA, above 40 of the 48 other CRM tools we grade
Bitrix24 is an online workspace with a CRM at its center, surrounded by task and project management, chat and video calls, a website builder, HR tools and the CoPilot AI assistant. Paid plans charge a flat rate for the whole organization up to a user limit instead of a per-user fee. It is offered as a cloud service and as an on-premise edition hosted on your own server.
To get you started, here are 9 things to know about Bitrix24, taken from its own pages and our grades.
The cloud version needs nothing installed, at least.
- 1
Best for a CRM, tasks and team chat for one flat price
Bitrix24 is a CRM with tasks, chat, video calls, a website builder and an AI assistant around it, priced per organization rather than per person: $49 a month billed yearly covers 5 users and $99 covers 50.
- 2
Paid plans start at $49 a month
As its pricing page puts it: $49 per organization / month for 5 users, billed annually ($69 billed monthly).
- 3
There is a free plan
Free plan with 5 GB of storage: basic CRM (deals, contacts) with one pipeline, tasks with Kanban and Gantt views, shared calendars, and chat and video calls. The plan card says it is for 1–2 users; the comparison table says unlimited.
- 4
It runs on 6 platforms
Web, macOS, Windows, Linux, iOS and Android.
- 5
CRM with a contact center
Leads, deals, contacts and pipelines sit alongside a contact center that brings in CRM forms, a website widget, live chat, WhatsApp, Instagram, telephony and email.
- 6
Tasks and projects
Tasks can be viewed as a Kanban board, Gantt chart, Scrum board or list, with checklists, subtasks and time tracking. Unlimited projects start at Standard.
- 7
Chat, video calls and calendars
A team messenger, video conferencing with screen sharing and call recording, shared calendars and a company drive come with the CRM.
- 8
A 2.8 GPA, above 40 of 48
That is against the other CRM tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Bitrix24 you would be making chat that a whole team counts on staying up. That is not a weekend's work, with an AI app builder or without one.
Bitrix24 at a glance
- Pricing
- Free plan, from $49 per organization / month for 5 users, billed annually ($69 billed monthly)
- Free plan
- Yes
- Free trial
- 15-day free trial of most higher-tier features, no credit card required
- Runs on
- Web, macOS, Windows, Linux, iOS, Android
- Made by
- Alaio, since 2012
- Category
- CRM Software
- Our grade
- 2.8 GPA, good
The report card
Best for a CRM, tasks and team chat for one flat price
Bitrix24 is a CRM with tasks, chat, video calls, a website builder and an AI assistant around it, priced per organization rather than per person: $49 a month billed yearly covers 5 users and $99 covers 50. Sales automation, email marketing and analytics wait for Professional at $199, Market apps are limited by plan, and the pricing page contradicts itself on the free plan: 1–2 users on the card, unlimited in the FAQ.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | Basic is $49 a month billed annually, $69 monthly, and that's the bill whether there is one of you or five. It sits above this category's dearer quarter of $31.10, with the middle at $24. Fill all 5 seats and it's $9.80 a head; sales automation and analytics wait for Professional at $199. |
| Free plan and trial | C | Free with no time limit: basic CRM with one pipeline, tasks with Kanban and Gantt, shared calendars, chat and video calls, and 5 GB. One pipeline is a cap you meet at once, there's no telephony or Market apps, and Bitrix24's own pages disagree on who it covers: the plan card says 1–2 users, the FAQ says unlimited. |
| Features | A | Leads, deals and pipelines with a contact center taking in web forms, live chat, WhatsApp, Instagram, calls and email, then tasks and projects, a messenger, video calls, a drive, a site builder, an online store and CoPilot AI. No other CRM in this category includes the office tools as well. |
| Ease of use | C | No store rating on record, and it's a CRM, a project tool, a chat app and a site builder at once, which is a lot of product to find your way around. The cloud version needs nothing installed, at least. |
| Platforms and integrations | A | Web, desktop apps for Mac, Windows and Linux, and iPhone and Android apps. It connects to WhatsApp, Instagram, Facebook, Telegram, Zapier, Stripe, WooCommerce and Google Analytics, and there's an on-premise edition for your own server. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Bitrix24 is for
- Fits if you want the CRM, the task board and the team chat in one place
- Works for organizations that need to run the software on their own servers
Who it is not for
- Pricey if there's only one or two of you, since the lowest paid plan is a flat $49 a month billed annually
- Skip it if you only want a simple sales pipeline, as this is a whole workspace with a CRM in the middle
- Tight if you're staying free, with one pipeline, 5 GB, no telephony and a plan card that says 1–2 users
- Watch out: sales automation, email marketing, booking and analytics start on Professional at $199 a month
- Watch out: Market apps are capped at 2 on Basic, and users at 5, 50 and 100 by plan
Good to know
Good for
- Teams that want CRM, tasks and internal chat in one product
- Growing companies that prefer a flat price to per-user fees
- Organizations that need to host the software on their own servers
Worth knowing
- The Free plan has 5 GB and one pipeline, with no telephony or Market apps. Its card says it is for 1–2 users, while the FAQ and comparison table say unlimited users.
- Paid plans cap users: 5 on Basic, 50 on Standard and 100 on Professional. Enterprise starts at 250.
- Sales automation, email marketing, booking and analytics tools are listed from Professional at $199 a month billed annually.
- Regular plans limit Market apps (2 on Basic, up to 10 on Enterprise); pricier Vibe+ versions add unlimited apps and the Vibecode builder.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$49
A month to start. There is a free plan too
Bitrix24 has a free plan. Paid plans start at $49 per organization / month for 5 users, billed annually ($69 billed monthly).
Free
$0
Described on the plan card as for 1–2 users: 5 GB of storage with basic CRM (deals, contacts), tasks with Kanban and Gantt, shared calendars, and chat and video calls.
Basic
$49
per organization / month, billed annually ($69 billed monthly)
Includes 5 users and 24 GB: sales pipelines, recurring deals, online payments, and email, WhatsApp and telephony integration.
Standard
$99
per organization / month, billed annually ($144 billed monthly)
Includes 50 users and 100 GB: unlimited leads, invoices and estimates, web form designer, e-signature and unlimited projects.
Professional
$199
per organization / month, billed annually ($289 billed monthly)
Includes 100 users and 1 TB: sales automation, email marketing, booking, analytics and reporting, task time tracking and RPA.
Enterprise
$399
per organization / month, billed annually ($579 billed monthly)
Starts at 250 users and 3 TB and scales to 10,000 users: branch accounts, Active Directory integration and custom branding.
The free plan
Free plan with 5 GB of storage: basic CRM (deals, contacts) with one pipeline, tasks with Kanban and Gantt views, shared calendars, and chat and video calls. The plan card says it is for 1–2 users; the comparison table says unlimited.
Trying it first
15-day free trial of most higher-tier features, no credit card required
Read from bitrix24.com on Oct 9, 2026.
Ways to pay less
Annual discount
About 30% off with annual billing
Bitrix24's pricing FAQ cites a discount of about 30% for annual billing. Basic is $49 a month billed annually against $69 billed monthly.
Stated on bitrix24.comOther savings
Vibe+ launch offer until December 10, 2026
12-month Vibe+ subscriptions bought between September 1 and December 10, 2026 are discounted by up to 40%. Renewals are billed at regular prices.
Stated on bitrix24.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
6
Places it runs: Web, macOS, Windows, Linux, iOS and Android
Flat-priced CRM with tasks, chat, video calls and a site builder. Here is what it does, as its own site describes it, and what it covers: self-hostable, AI features, tasks, sales pipeline, workflow automation, team chat, video calls.
No other CRM in this category includes the office tools as well.
- CRM with a contact center
- Leads, deals, contacts and pipelines sit alongside a contact center that brings in CRM forms, a website widget, live chat, WhatsApp, Instagram, telephony and email.
- Tasks and projects
- Tasks can be viewed as a Kanban board, Gantt chart, Scrum board or list, with checklists, subtasks and time tracking. Unlimited projects start at Standard.
- Chat, video calls and calendars
- A team messenger, video conferencing with screen sharing and call recording, shared calendars and a company drive come with the CRM.
- Automation
- CRM rules and triggers, automated funnels and workflows cut manual steps. Sales automation, task automation and RPA are listed from the Professional plan.
- CoPilot AI
- CoPilot transcribes and summarizes calls, fills in deal fields, drafts task descriptions and checklists, and writes text in chat, sites and the activity feed.
- Sites, stores and on-premise edition
- A website builder covers landing pages, forms and an online store. The on-premise edition, with source-code access, starts at $3,590 a year for 50 users.
Where it runs
- Web
- macOS
- Windows
- Linux
- iOS
- Android
What it works with
- Telegram
- Zapier
- Stripe
- WooCommerce
- Google Analytics
Bitrix24 is made by Alaio, and has been around since 2012.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
40/48
Other CRM tools it is graded above
Bitrix24's GPA of 2.8 is higher than 40 of the 48 other CRM tools we grade, and level with 7.
It stands best on features (A, above 45 of 48) and worst on ease of use (C, above 1).
Its paid plans start at $49 a month, against a middle price of $24 for the category: 38 of the 46 others that charge start lower.
On features, ease of use and platforms it scores 3.3 out of 4. 1 tool scores higher and costs less.
Each grade against the category
Every bar is all 49 CRM tools we grade, cut by the letter each got. Bitrix24’s own letter is outlined.
- CValue for moneyAbove 18 of 48
- CFree plan and trialAbove 4 of 48
- AFeaturesAbove 45 of 48
- CEase of useAbove 1 of 48
- APlatforms and integrationsAbove 42 of 48
Price against what you get
Each dot is one of 47 CRM tools. Further left costs less; higher up scores better on features, ease of use and platforms. Bitrix24 is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Bitrix24 you would be making chat that a whole team counts on staying up. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.8 is higher than 40 of the 48 other CRM tools we grade. It costs $588 a year.
What you could make
- Sales pipeline and tasks: an app builder makes these well.
What you could not
- Chat that a whole team counts on staying up.
- Video calls.
- Connections to other products, each kept working as those products change.
- Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other.
- AI features, unless you pay a model provider for each request yourself.
- Hooks into the device itself: widgets.
- Sharing with other people, which means accounts and invitations.
- The depth: we grade its features A, which means it covers the whole job.
What this rests on. Bitrix24’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Zoho CRM, HubSpot, Odoo CRM, Vtiger and Kommo
The 5 tools Bitrix24 is most often weighed against, with where each one differs from it.
- 2.6GPA
Zoho CRM
Free plan · from $14/mo
Sales CRM with a free edition, process automation and Zia AI.
- Only Bitrix24 lists macOS, Windows and Linux apps.
- Bitrix24 is self-hostable, according to its own site.
- Bitrix24 also covers tasks, team chat and video calls.
- 3.2GPA
HubSpot
Free plan · from $20/mo
Free CRM at the center of a marketing, sales and service suite.
- Only Bitrix24 lists macOS, Windows and Linux apps.
- Only HubSpot lists a browser extension.
- Bitrix24 is self-hostable, according to its own site.
- 2.8GPA
Odoo CRM
Free plan · from $31.10/mo
Open-source CRM app from the Odoo business suite.
- Only Bitrix24 lists macOS, Windows and Linux apps.
- Odoo CRM is open source, according to its own site.
- Bitrix24 also covers tasks, team chat and video calls.
- 2.8GPA
Vtiger
Free plan · from $12/mo
All-in-one CRM with a free cloud plan and an open-source edition.
- Only Bitrix24 lists macOS, Windows and Linux apps.
- Vtiger is open source, according to its own site.
- Bitrix24 also covers tasks, team chat and video calls.
- 2.4GPA
Kommo
Free trial · from $25/mo
Messaging-first sales CRM for WhatsApp, Instagram and TikTok.
- Bitrix24 has a free plan. Kommo does not, though it has a free trial.
- Only Bitrix24 lists macOS, Windows and Linux apps.
- Bitrix24 is self-hostable, according to its own site.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Bitrix24 free?
Bitrix24 has a free plan. Free plan with 5 GB of storage: basic CRM (deals, contacts) with one pipeline, tasks with Kanban and Gantt views, shared calendars, and chat and video calls.
How much does Bitrix24 cost?
Bitrix24 lists 5 plans. Free: $0.
What platforms does Bitrix24 work on?
Bitrix24 is available on Web, macOS, Windows, Linux, iOS and Android.
Does Bitrix24 offer any discounts?
Bitrix24 publicly lists the following: About 30% off with annual billing; Vibe+ launch offer until December 10, 2026.
Is Bitrix24 open source?
Bitrix24 is not described as open source on its own site, as read on Oct 9, 2026.
Can Bitrix24 be self-hosted?
Yes. Bitrix24's own site says it can be run on a server of your own.
What does Bitrix24 integrate with?
Bitrix24's listing names WhatsApp, Instagram, Facebook, Telegram, Zapier, Stripe, WooCommerce and Google Analytics.
Does Bitrix24 have a free trial?
Yes. 15-day free trial of most higher-tier features, no credit card required.
Who makes Bitrix24?
Bitrix24 is made by Alaio. It dates from 2012.
What are the alternatives to Bitrix24?
The closest alternatives to Bitrix24 in our directory are Zoho CRM, HubSpot, Odoo CRM, Vtiger and Kommo.
How does Bitrix24 compare with other CRM tools?
Bitrix24's GPA of 2.8 is higher than 40 of the 48 other CRM tools we grade, and level with 7.
Is Bitrix24 good value for money?
ToolGPA grades Bitrix24 C for value for money. Its paid plans start at $49 a month, against a middle price of $24 for the category: 38 of the 46 others that charge start lower.
Could I make my own version of Bitrix24?
To replace Bitrix24 you would be making chat that a whole team counts on staying up.
Where this guide comes from
The prices, plans, platforms and features were read from Bitrix24’s own pages on Oct 9, 2026, and the grades were given on Oct 10, 2026. Graded from this listing, whose facts were read from Bitrix24's own pages on 9 October 2026. Also tested with a demo account on 2026-06-02.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Alaio. Prices change, so check bitrix24.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
3,189
Tools graded, in 94 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
3,189
tools graded
94
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Bitrix24, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/bitrix24
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Bitrix24: The Insider's Guide", checked Oct 9, 2026. https://toolgpa.com/tools/bitrix24
Know someone choosing between CRM tools?
Send them this guide: toolgpa.com/tools/bitrix24/guide
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See our other guides
The best-graded CRM tools after Bitrix24, each with an Insider's Guide of its own.
- CRM Software Insider's GuideEvery one of the 49 CRM tools we grade, compared
- HubSpot Insider's GuideFree CRM at the center of a marketing, sales and service suite3.2 GPA
- Bigin by Zoho CRM Insider's GuidePipeline-based CRM from Zoho for small businesses2.8 GPA
- Freshsales Insider's GuideSales CRM with built-in phone, email, chat and Freddy AI2.8 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Bitrix24’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Bitrix24 is a trademark of its owner, and this guide is not made, paid for or approved by Alaio. Prices and plans change: check bitrix24.com before you buy.