Bitrix24 vs Kommo

Bitrix24

• Teams that want CRM, tasks and internal chat in one product
• Growing companies that prefer a flat price to per-user fees
• Organizations that need to host the software on their own servers

Kommo

• Businesses that sell mainly through WhatsApp, Instagram or other chat apps
• Teams that want bots or AI agents to answer and qualify leads
• Service businesses booking appointments from conversations

Bitrix24

• The Free plan has 5 GB of storage and a single pipeline; telephony and Market apps are available only on paid plans.
• Paid plans cap users: 5 on Basic, 50 on Standard and 100 on Professional. Enterprise starts at 250.
• Sales automation, email marketing, booking and analytics tools are listed from Professional at $199 a month billed annually.
• Regular plans limit Market apps (2 on Basic, up to 10 on Enterprise); pricier Vibe+ versions add unlimited apps and the Vibecode builder.

Kommo

• Monthly billing is not available: the minimum subscription is 6 months, paid up front.
• There is no free plan, only a 14-day trial, and every user on an account must be on the same plan.
• Pipeline automation, broadcasting, no-code bots and AI agents are not part of the Base plan.
• AI credits reset each month without rolling over; more credits mean buying a credit package, more seats or a higher plan.

Bitrix24

CRM with a contact center

Leads, deals, contacts and pipelines sit alongside a contact center that brings in CRM forms, a website widget, live chat, WhatsApp, Instagram, telephony and email.

Tasks and projects

Tasks can be viewed as a Kanban board, Gantt chart, Scrum board or list, with checklists, subtasks and time tracking. Unlimited projects start at Standard.

Chat, video calls and calendars

A team messenger, video conferencing with screen sharing and call recording, shared calendars and a company drive come with the CRM.

Automation

CRM rules and triggers, automated funnels and workflows cut manual steps. Sales automation, task automation and RPA are listed from the Professional plan.

CoPilot AI

CoPilot transcribes and summarizes calls, fills in deal fields, drafts task descriptions and checklists, and writes text in chat, sites and the activity feed.

Sites, stores and on-premise edition

A website builder covers landing pages, forms and an online store. The on-premise edition, with source-code access, starts at $3,590 a year for 50 users.

Kommo

Unified chat inbox

Messages from WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram, website live chat and two-way synced email are handled in one inbox linked to each lead.

Sales pipelines

Up to 50 board-style pipelines with custom stages, tasks and reminders. Each plan caps active leads per seat, from 2,500 on Base to 10,000 on Pro.

Salesbot and automation

A visual no-code builder creates bots that chat with clients and run workflows. Pipeline automation, broadcasting and bots start on the Advanced plan.

Kommo AI and AI agents

Every plan has AI summaries, reply and task suggestions and writing help. AI agents that answer chats start on Advanced (up to 3) and rise to 50 on Pro.

Booking and scheduling

Pro adds booking pages, shareable scheduling links and calendar profiles, and its AI agent can schedule appointments inside a chat.

Analytics and ad audiences

A customizable dashboard is included from Base. Pro adds sales and marketing analytics, campaign ROI tracking and syncing customer segments to ad platforms.

Bitrix24

• Free$0

  5 GB of storage with basic CRM (deals, contacts), tasks with Kanban and Gantt, shared calendars, and chat and video calls.

• Basic$49

  per organization / month, billed annually ($69 billed monthly)

  Includes 5 users and 24 GB: sales pipelines, recurring deals, online payments, and email, WhatsApp and telephony integration.

• Standard$99

  per organization / month, billed annually ($144 billed monthly)

  Includes 50 users and 100 GB: unlimited leads, invoices and estimates, web form designer, e-signature and unlimited projects.

• Professional$199

  per organization / month, billed annually ($289 billed monthly)

  Includes 100 users and 1 TB: sales automation, email marketing, booking, analytics and reporting, task time tracking and RPA.

• Enterprise$399

  per organization / month, billed annually ($579 billed monthly)

  Starts at 250 users and 3 TB and scales to 10,000 users: branch accounts, Active Directory integration and custom branding.

Kommo

• Base$25

  per user / month, billed for 6 months up front ($150)

  Pipelines, unified inbox, dashboard and basic AI help, with 2,500 active leads and 750 AI credits per user and 1 WhatsApp number.

• Advanced$35

  per user / month, billed for 6 months up front ($210)

  Adds pipeline automation, broadcasting, no-code bots and up to 3 AI agents, with 5,000 active leads and 1,250 AI credits per user.

• Pro$45

  per user / month, billed for 6 months up front ($270)

  Adds booking pages, audience sync to ad platforms, ROI tracking and up to 50 AI agents, with 10,000 active leads per user and unlimited channels.

• EnterpriseCustom

  Custom limits plus single sign-on, scheduled backups, an SLA, priority support and a dedicated account manager.

Bitrix24

• Annual discount

  About 30% off with annual billing

  Bitrix24's pricing FAQ cites a discount of about 30% for annual billing. Basic is $49 a month billed annually against $69 billed monthly.

• Other savings

  Vibe+ launch offer until December 10, 2026

  12-month Vibe+ subscriptions bought between September 1 and December 10, 2026 are discounted by up to 40%. Renewals are billed at regular prices.

Kommo

No public discounts listed.