Freshsales vs Kommo
We give Freshsales a 3.4 GPA and Kommo a 3.2, out of 4.0. Freshsales grades higher on value for money. They get the same grade on the free plan, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Freshsales
Sales CRM with built-in phone, email, chat and Freddy AI
Kommo
Messaging-first sales CRM for WhatsApp, Instagram and TikTok
How we grade them
| 3.4GPAFreshsalesVery good | 3.2GPAKommoVery good | |
|---|---|---|
| Value for money | AGrowth is $9 a user a month on yearly billing, or $11 monthly, when paid CRMs here start at about $23 in the middle. And it comes with kanban pipelines, built-in phone, email and chat, and basic workflows. Pro is a big step up at $39. | BBase is $25 a user a month, about typical, and even Pro is only $45. But you pay for 6 months up front, so that's $150 a user before you start. Pipeline automation, broadcasts and bots, the reason most people come, start on Advanced at $35. |
| Free plan and trial | CThe pricing page lists no free plan. The trial is a good one, 21 days with full access and no card. But if you don't pick a paid plan when it ends, the account is suspended. | CNo free plan. The 14-day trial has every feature, 10 GB of storage and no card. Make it count, because the next step is six months paid in advance. |
| Features | AKanban pipelines, phone, email and chat inside the CRM, Freddy AI for scoring and deal insights, workflows, sales sequences, territories, forecasting and custom modules. Deep. But scoring, sequences and territories start on Pro, and forecasting on Enterprise. | AOne inbox for WhatsApp, Instagram, TikTok, Messenger, Telegram, live chat and email, up to 50 pipelines, a no-code bot builder, AI agents that reply and qualify leads, booking pages and ad audience sync. For selling by chat, that's the whole job. Active leads are capped per seat. |
| Ease of use | B4.5 from about 520 App Store ratings, just under our line for an A. Calls, email and chat are built in, so that's three fewer tools to wire up, and the App Store listing says the phone app works offline. | BThere's no App Store rating on record for it, so a B is our ceiling. Bots are put together in a visual, no-code builder. One quirk: everyone on an account has to be on the same plan. |
| Platforms and integrations | AWeb, iPhone, iPad and Android. It connects to Gmail, Google Calendar, Outlook, Zoom, Teams, Slack and Freshdesk, and there's an API. No desktop app. | AWeb, iPhone and Android. It connects to WhatsApp Business, Instagram, Messenger, TikTok, Telegram, Zapier, Shopify and Mailchimp, and there's an API. Base includes 1 WhatsApp number, and Pro has unlimited channels. |
| Best for | small sales teams wanting calls inside the CRM | businesses that sell over WhatsApp and Instagram |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Freshsales and Kommo. How we grade
Where they differ
- Freshsales starts at $9 per user / month, billed annually ($11 billed monthly). Kommo starts at $25 per user / month, billed for 6 months up front ($150 per user).
- Freshsales also covers kanban boards.
- Kommo also covers booking links, AI agents and forms.
At a glance
| Freshsales | Kommo | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $9 per user / month, billed annually ($11 billed monthly) | $25 per user / month, billed for 6 months up front ($150 per user) |
| Free plan | None | None |
| Free trial | 21-day free trial with full access, no credit card required | 14-day free trial with all features and 10 GB of storage, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Freshworks Inc. | QSOFT LLC |
| Price read from | freshworks.com | kommo.com |
| Checked | Oct 5, 2026 | Oct 5, 2026 |
Who each one suits
Freshsales
- Small sales teams that want calling, email and chat inside the CRM
- Teams already using Freshdesk or other Freshworks products
- Buyers looking for a low per-user entry price
Kommo
- Businesses that sell mainly through WhatsApp, Instagram or other chat apps
- Teams that want bots or AI agents to answer and qualify leads
- Service businesses booking appointments from conversations
Worth knowing
Freshsales
- The pricing page lists no free plan; after the 21-day trial an account without a paid plan is suspended.
- Contact scoring, sales sequences and territory management need Pro at $39 per user / month billed annually.
- Monthly billing costs more: Growth is $11 instead of $9 per user, and Pro $47 instead of $39.
- Branded documents ($19 per user / month) and Freddy AI Agent ($49 per 100 sessions) are paid add-ons on every plan.
Kommo
- Monthly billing is not available: the minimum subscription is 6 months, paid up front.
- There is no free plan, only a 14-day trial, and every user on an account must be on the same plan.
- Pipeline automation, broadcasting, no-code bots and AI agents are not part of the Base plan.
- AI credits reset each month without rolling over; more credits mean buying a credit package, more seats or a higher plan.
Key features
Freshsales
- Kanban deal pipeline
- Contacts, accounts and deals are organized in kanban views with drag-and-drop cards, and each contact has a 360-degree view for context before a conversation.
- Built-in phone, email and chat
- Chat, email and phone are part of every plan, starting with Growth, so conversations happen and are tracked inside the CRM.
- Freddy AI
- Freddy scores contacts, surfaces deal insights and risk signals, resolves duplicate contacts and helps draft prospecting emails. Contact scoring and deal insights start at Pro.
- Workflows and sales sequences
- Basic workflows automate repetitive tasks from the Growth plan. Sales sequences for multi-step outreach are added on Pro.
- Territories, forecasting and permissions
- Pro adds territory management. Enterprise adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs.
- Mobile apps with offline use
- The iPhone, iPad and Android apps handle contacts, accounts, deals, calls and email, and the App Store listing says the app can also be used offline.
Kommo
- Unified chat inbox
- Messages from WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram, website live chat and two-way synced email are handled in one inbox linked to each lead.
- Sales pipelines
- Up to 50 board-style pipelines with custom stages, tasks and reminders. Each plan caps active leads per seat, from 2,500 on Base to 10,000 on Pro.
- Salesbot and automation
- A visual no-code builder creates bots that chat with clients and run workflows. Pipeline automation, broadcasting and bots start on the Advanced plan.
- Kommo AI and AI agents
- Every plan has AI summaries, reply and task suggestions and writing help. AI agents that answer chats start on Advanced (up to 3) and rise to 50 on Pro.
- Booking and scheduling
- Pro adds booking pages, shareable scheduling links and calendar profiles, and its AI agent can schedule appointments inside a chat.
- Analytics and ad audiences
- A customizable dashboard is included from Base. Pro adds sales and marketing analytics, campaign ROI tracking and syncing customer segments to ad platforms.
Plans
Freshsales
Growth$9
per user / month, billed annually ($11 billed monthly)
For startups and small businesses: kanban view, contact lifecycle stages, built-in chat, email and phone, email templates and basic workflows.
Pro$39
per user / month, billed annually ($47 billed monthly)
Adds contact scoring, deal insights, custom sales activities, territory management and sales sequences.
Enterprise$59
per user / month, billed annually ($71 billed monthly)
Adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs.
Kommo
Base$25
per user / month, billed for 6 months up front ($150)
Pipelines, unified inbox, dashboard and basic AI help, with 2,500 active leads and 750 AI credits per user and 1 WhatsApp number.
Advanced$35
per user / month, billed for 6 months up front ($210)
Adds pipeline automation, broadcasting, no-code bots and up to 3 AI agents, with 5,000 active leads and 1,250 AI credits per user.
Pro$45
per user / month, billed for 6 months up front ($270)
Adds booking pages, audience sync to ad platforms, ROI tracking and up to 50 AI agents, with 10,000 active leads per user and unlimited channels.
EnterpriseCustom
Custom limits plus single sign-on, scheduled backups, an SLA, priority support and a dedicated account manager.
Ways to pay less
Freshsales
- Annual discount
Save 20% with annual billing
The pricing page's billing toggle advertises a 20% saving on annual plans. Growth is $9 per user a month billed annually against $11 billed monthly.
Kommo
No public discounts listed.
