The Broadly Insider’s Guide
Everything we know about Broadly in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Broadly
The Insider’s Guide
Google reviews, AI receptionist and listings for local service firms
Every plan, grade, refund rule and rival among customer review tools, read from Broadly’s own pages.
Made by Broadly Inc. · checked Oct 18, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Broadly’s own pages, its app-store listings and our grades. Every fact in it is on Broadly’s page too, where it is kept up to date. Checked Oct 18, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.6
GPA, above 0 of the 14 other customer review tools we grade
Broadly is a reputation and lead platform for owner-run local service businesses such as plumbers, HVAC firms, salons and auto shops. It texts customers for Google reviews after a job, writes replies to Google and Facebook reviews with AI, and adds an AI receptionist for calls, texts and web chat, directory listings, social posts and a website. Reputation AI is sold on its own or inside bundled packages, and Broadly belongs to Vendasta.
To get you started, here are 8 things to know about Broadly, taken from its own pages and our grades.
- 1
Best for done-for-you reviews and calls for local firms
Broadly texts customers for Google reviews after a job, writes replies with AI and can add an AI receptionist, listings, social posts and a website, all set up for you.
- 2
Paid plans start at $79 a month
As its pricing page puts it: $79 per month.
- 3
It runs on 3 platforms
Web, iOS and Android.
- 4
Review requests by text
Texts each customer for a review right after the job is done and follows up with those who have not responded.
- 5
AI review replies
The AI Reputation Specialist drafts on-brand replies to Google and Facebook reviews and holds sensitive ones for your approval.
- 6
AI receptionist
Answers missed calls, texts and web chats in English or Spanish, books estimates on your calendar and texts back callers who hang up.
- 7
A 1.6 GPA, above 0 of 14
That is against the other customer review tools we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace Broadly you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
Broadly at a glance
- Pricing
- Paid, from $79 per month
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web, iOS, Android
- Made by
- Broadly Inc.
- Category
- Customer Review Tools
- Our grade
- 1.6 GPA, weak
The report card
Best for done-for-you reviews and calls for local firms
Broadly texts customers for Google reviews after a job, writes replies with AI and can add an AI receptionist, listings, social posts and a website, all set up for you. Reputation AI starts at $79 a month. The catch is that automatic review requests come with the $799 package, the $999 one or a top tier priced by phone.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | Reputation AI is $79 a month, but that tier manages Google and Facebook reviews rather than asking for them. Automatic requests come with the AI Workforce Package at $799, Premium at $999 or a Reputation AI tier priced by phone. Set against its listed rivals, that's the dear end. |
| Free plan and trial | F | No free plan and no trial on record. The packages are bought after a demo, and Standard adds a $350 onboarding fee on top. |
| Features | C | Text review requests with follow-ups and AI replies to Google and Facebook reviews, plus an AI receptionist, listings, a local search grid and social posts. For the review job itself it's Google and Facebook only, with no website review widgets on record. |
| Ease of use | C | No store rating on record. It's bought after a demo, and the AI Workforce Package is set up for you, which helps a busy owner, but you wait on that onboarding before anything runs. |
| Platforms and integrations | B | Web, iPhone and Android, with Google Calendar, QuickBooks, Stripe, Zapier, Housecall Pro, ServiceTitan, Mindbody and Booker. No desktop app is listed, which keeps it off an A. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Broadly is for
- Great if you're a plumber or HVAC owner who misses calls while on a job
- Handy when you'd rather have setup done for you than learn the software
- Good for salons and auto shops chasing more Google reviews
Who it is not for
- Pricey if you just want review requests, as the published route is $799 a month
- Skip it if you have many locations, as chains are sent to Vendasta instead
- Not for you if you want to try before paying, as there's no free plan or trial
Good to know
Good for
- Owner-run home service businesses that miss calls while on a job
- Salons, auto shops and dental practices that want more Google reviews
- Businesses that want setup done for them rather than by themselves
Worth knowing
- Automatic review requests come with the $799 AI Workforce Package, the $999 Premium package or a top Reputation AI tier priced by phone.
- The Standard package adds a $350 onboarding fee, and the packages are bought after a demo.
- The AI voice receptionist on Premium includes 300 minutes a month, with overage at about $0.10 a minute after a bonus period.
- Franchises and multi-location brands are sent to Broadly's parent company, Vendasta, for a custom package.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$79
A month to start
Broadly is a paid product, starting at $79 per month.
Set against its listed rivals, that's the dear end.
Reputation AI Standard
$79
per month
Manage Google and Facebook reviews in one place. The top Reputation AI tier, which requests reviews automatically, is priced by phone.
Reputation AI Pro
$89
per month
Adds the AI Reputation Specialist, which writes review responses.
Standard
$399
per month, plus a $350 onboarding fee
Package with an AI chat receptionist for web, Facebook, Instagram and WhatsApp, a CRM, review reply templates, listings and local search tracking.
Pro
$699
per month
Adds AI replies to texts, the AI Reputation Specialist, an AI content creator for social posts and email and SMS marketing.
AI Workforce Package
$799
per month
AI receptionist for calls, texts and chat, automatic review requests and replies, social posts, a website and 70+ listings, all set up for you.
Premium
$999
per month
Adds an AI voice receptionist (300 minutes a month), automatic review requests and replies, advanced SEO and a citation builder.
Read from broadly.com on Oct 18, 2026.
Ways to pay less
Annual discount
Extra discount for paying annually
Broadly's pricing FAQ says customers who pay annually get a further discount on the monthly rate, quoted by an account executive during onboarding.
Stated on broadly.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Google reviews, AI receptionist and listings for local service firms. Here is what it does, as its own site describes it, and what it covers: AI agents, business texting, sMS marketing, chatbots, review collection.
For the review job itself it's Google and Facebook only, with no website review widgets on record.
- Review requests by text
- Texts each customer for a review right after the job is done and follows up with those who have not responded.
- AI review replies
- The AI Reputation Specialist drafts on-brand replies to Google and Facebook reviews and holds sensitive ones for your approval.
- AI receptionist
- Answers missed calls, texts and web chats in English or Spanish, books estimates on your calendar and texts back callers who hang up.
- Listings and local search
- Syncs business details to directories such as Google, Apple, Bing and Yelp, and shows a local search grid of where you rank.
- Social posts and campaigns
- An AI content creator posts to Facebook, Instagram and other sites, and email and SMS campaigns bring back past customers.
Where it runs
- Web
- iOS
- Android
What it works with
- Google Calendar
- QuickBooks
- Stripe
- Zapier
- Housecall Pro
- ServiceTitan
- Mindbody
- Booker
Broadly is made by Broadly Inc.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
0/14
Other customer review tools it is graded above
Broadly's GPA of 1.6 is higher than 0 of the 14 other customer review tools we grade.
It stands best on platforms and integrations (B, above 0 of 14) and worst on free plan and trial (F, above 0).
Its paid plans start at $79 a month, against a middle price of $39.50 for the category: 9 of the 13 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 4 tools score higher and cost less.
Each grade against the category
Every bar is all 15 customer review tools we grade, cut by the letter each got. Broadly’s own letter is outlined.
- DValue for moneyAbove 0 of 14
- FFree plan and trialAbove 0 of 14
- CFeaturesAbove 0 of 14
- CEase of useAbove 0 of 14
- BPlatforms and integrationsAbove 0 of 14
Price against what you get
Each dot is one of 14 customer review tools. Further left costs less; higher up scores better on features, ease of use and platforms. Broadly is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Broadly you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 14 of the 14 other customer review tools grade higher. It costs $948 a year.
What you could make
- Review collection: an app builder makes this well.
What you could not
- An AI agent, with the models and the safeguards behind it.
- Texts to thousands of numbers, registered with the carriers.
- A chatbot builder hooked into the messaging apps.
- Texts from a business number, registered with the carriers.
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, Google Calendar, QuickBooks and Stripe among them.
What this rests on. Broadly’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
NiceJob, Podium, Birdeye, GatherUp and Grade.us
The 5 tools Broadly is most often weighed against, with where each one differs from it.
- 2.6GPA
NiceJob
Free trial · from $75/mo
Review requests and referrals for local service businesses.
- Only Broadly lists iOS and Android apps.
- Broadly also covers AI agents, business texting, sMS marketing and chatbots.
- NiceJob also covers surveys and email campaigns.
- 2.0GPA
Podium
From $399/mo
Google review requests by text, plus a lead inbox for local businesses.
- Only Podium lists a browser extension.
- Broadly also covers chatbots.
- Podium also covers live chat and business phone line.
- 2.0GPA
Birdeye
Paid
Review management and AI agents for multi-location local businesses.
- Broadly also covers business texting and sMS marketing.
- Birdeye also covers surveys and reports.
- 2.4GPA
GatherUp
Free trial · from $99/mo
Review requests, NPS surveys and review monitoring per location.
- Only Broadly lists iOS and Android apps.
- Broadly also covers AI agents, business texting, sMS marketing and chatbots.
- GatherUp also covers surveys and reports.
- 2.4GPA
Grade.us
Free trial · from $99/mo
White-label review management for agencies and local businesses.
- Only Broadly lists iOS and Android apps.
- Broadly also covers AI agents, business texting, sMS marketing and chatbots.
- Grade.us also covers reports.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Broadly free?
No. Broadly is a paid product, starting at $79 per month.
How much does Broadly cost?
Broadly lists 6 plans. Reputation AI Standard: $79 per month.
What platforms does Broadly work on?
Broadly is available on Web, iOS and Android.
Does Broadly offer any discounts?
Broadly publicly lists the following: Extra discount for paying annually.
Does Broadly have a Windows app?
No Windows app was listed when its pages were read on Oct 18, 2026. Broadly is listed for Web, iOS and Android.
Does Broadly have a macOS app?
No macOS app was listed when its pages were read on Oct 18, 2026. Broadly is listed for Web, iOS and Android.
Is Broadly open source?
Broadly is not described as open source on its own site, as read on Oct 18, 2026.
What does Broadly integrate with?
Broadly's listing names Google Calendar, QuickBooks, Stripe, Zapier, Housecall Pro, ServiceTitan, Mindbody and Booker.
Who makes Broadly?
Broadly is made by Broadly Inc.
What are the alternatives to Broadly?
The closest alternatives to Broadly in our directory are NiceJob, Podium, Birdeye, GatherUp and Grade.us.
How does Broadly compare with other customer review tools?
Broadly's GPA of 1.6 is higher than 0 of the 14 other customer review tools we grade.
Is Broadly good value for money?
ToolGPA grades Broadly D for value for money. Its paid plans start at $79 a month, against a middle price of $39.50 for the category: 9 of the 13 others that charge start lower.
Could I make my own version of Broadly?
To replace Broadly you would be making an AI agent, with the models and the safeguards behind it.
Where this guide comes from
The prices, plans, platforms and features were read from Broadly’s own pages on Oct 18, 2026, and the grades were given on Oct 18, 2026. Graded from this listing, whose facts were read from Broadly's own pages on 18 October 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Broadly Inc. Prices change, so check broadly.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
2,281
Tools graded, in 73 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
ToolGPA is free to read. It may earn a commission from affiliate links and it works with sponsors, but anything paid for is labelled and no one can pay for a grade. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
2,281
tools graded
73
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Broadly, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/broadly
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Broadly: The Insider's Guide", checked Oct 18, 2026. https://toolgpa.com/tools/broadly
Know someone choosing between customer review tools?
Send them this guide: toolgpa.com/tools/broadly/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded customer review tools after Broadly, each with an Insider's Guide of its own.
- Customer Review Tools Insider's GuideEvery one of the 15 customer review tools we grade, compared
- Judge.me Insider's GuideProduct reviews for Shopify stores with a free plan and one paid tier3.0 GPA
- Junip Insider's GuideProduct reviews for Shopify brands at flat prices with no order caps2.8 GPA
- NiceJob Insider's GuideReview requests and referrals for local service businesses2.6 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Broadly’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. ToolGPA uses affiliate links and may earn a commission from them, and it works with sponsors; anything paid for is labelled, and no one can pay for a grade. Broadly is a trademark of its owner, and this guide is not made, paid for or approved by Broadly Inc. Prices and plans change: check broadly.com before you buy.