Help Scout pricing
Help Scout has a free plan. Paid plans start at $25 per user / month, billed annually ($30 billed monthly).
Plans and prices
- Starts at
- $25 per user / month, billed annually ($30 billed monthly)
- Free plan
- Up to 5 users, 1 Inbox, 1 Docs site with 10 articles, 100 contacts per month, 10 saved replies and 30 days of report history. No AI tools are included.
- Free trial
- 15-day free trial of Standard or Plus, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | Up to 5 users, 1 shared email Inbox, 1 Docs site and 100 contacts per month, with limited saved replies and no AI tools. |
| Standard | $25per user / month, billed annually ($30 billed monthly) | Up to 25 users and 2 Inboxes, with live chat, SMS, WhatsApp, Instagram and Messenger, 1 basic SLA policy, 150 basic workflows and AI Assist. |
| Plus | $45per user / month, billed annually ($54 billed monthly) | Up to 50 users and 5 Inboxes, with 500 advanced workflows, unlimited AI Drafts, round robin routing, a customer portal, and Salesforce, Jira and HubSpot. |
| Pro | $75per user / month, billed annually ($90 billed monthly) | Unlimited users with a 10-user minimum and 10 Inboxes, plus unlimited workflows and SLA policies, SSO/SAML, HIPAA compliance and an account manager. |
Read from helpscout.com on Oct 5, 2026. Prices change, so confirm with Help Scout before you buy.
Ways to pay less for Help Scout
- Annual discount16% off with annual billing
The pricing page shows a 16% discount for annual billing: Standard is $25 per user a month against $30 billed monthly, Plus $45 against $54 and Pro $75 against $90.
Stated on helpscout.com - Nonprofit10% lifetime discount for non-profits and B Corps
Help Scout for Good gives non-profits and B Corporations a 10% lifetime discount on application, and up to 100% off for groups working on human rights, sustainability or representation in tech.
Stated on helpscout.com - Startups6 months free for early-stage startups
New customers that are incorporated tech startups less than two years old with under $1 million in annual recurring revenue can apply for six months of the Plus plan and AI Answers at no charge.
Stated on helpscout.com
How Help Scout's price compares
| Tool | Starts at | Free plan | |
|---|---|---|---|
| Help Scout | $25 per user / month, billed annually ($30 billed monthly) | Yes | |
| Front | $25 per seat / month, billed annually | No | Compare |
| Missive | $14 per user / month, billed yearly ($18 billed monthly) | No | Compare |
| Hiver | $25 per user / month, billed annually ($35 billed monthly) | No | Compare |
| Zoho TeamInbox | $0.99 per month (mobile-only Solo); Starter is $5 per user / month, billed annually | No | Compare |
| Gmelius | $19 per user / month, billed yearly | No | Compare |
Each price is the vendor’s own, with its billing basis as stated. Check dates are on each tool’s page.
Help Scout pricing questions
Is Help Scout free?
Help Scout has a free plan. Up to 5 users, 1 Inbox, 1 Docs site with 10 articles, 100 contacts per month, 10 saved replies and 30 days of report history. No AI tools are included. Paid plans start at $25 per user / month, billed annually ($30 billed monthly).
How much does Help Scout cost?
Help Scout lists 4 plans. Free: $0. Standard: $25 per user / month, billed annually ($30 billed monthly). Plus: $45 per user / month, billed annually ($54 billed monthly). Pro: $75 per user / month, billed annually ($90 billed monthly). Prices were read from helpscout.com on Oct 5, 2026.
Does Help Scout have a free trial?
Yes. 15-day free trial of Standard or Plus, no credit card required.
Is Help Scout cheaper with annual billing?
16% off with annual billing. The pricing page shows a 16% discount for annual billing: Standard is $25 per user a month against $30 billed monthly, Plus $45 against $54 and Pro $75 against $90.
Does Help Scout have a nonprofit discount?
10% lifetime discount for non-profits and B Corps. Help Scout for Good gives non-profits and B Corporations a 10% lifetime discount on application, and up to 100% off for groups working on human rights, sustainability or representation in tech.
Does Help Scout have a startup program?
6 months free for early-stage startups. New customers that are incorporated tech startups less than two years old with under $1 million in annual recurring revenue can apply for six months of the Plus plan and AI Answers at no charge.
When were Help Scout's prices last checked?
On Oct 5, 2026, against helpscout.com. Vendors change prices without notice, so confirm on their site before you buy.