The InMoment Insider’s Guide
Everything we know about InMoment in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
InMoment
The Insider’s Guide
Customer experience platform for feedback and reviews
Every plan, grade, refund rule and rival among form and survey tools, read from InMoment’s own pages.
Made by InMoment · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from InMoment’s own pages, its app-store listings and our grades. Every fact in it is on InMoment’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 8 of the 148 other form and survey tools we grade
InMoment is an experience management platform for companies that want to gather customer and employee feedback and act on it. Its site covers feedback surveys, reputation management for ratings and reviews, conversational intelligence for contact centers, and market research. Services from its own experts are sold alongside the software.
To get you started, here are 7 things to know about InMoment, taken from its own pages and our grades.
No prices or plans are published and it starts with a demo request, so smaller teams will want something lighter.
- 1
Best for customer and employee feedback at big companies
InMoment covers surveys, reputation management, contact-centre conversation analysis and market research on one platform.
- 2
It runs on Web
Web.
- 3
Customer feedback collection
Gathers feedback from many channels, then reports, analyzes and drives follow-up on at-risk customers.
- 4
Reputation management
Brings social ratings and online reviews into the same platform as survey feedback.
- 5
Conversational intelligence
Looks at why customers contact a business, aimed at contact center leaders.
- 6
A 1.8 GPA, above 8 of 148
That is against the other form and survey tools we grade, on value, the free plan, features, ease of use and platforms.
- 7
Your call
A form at its plainest is questions, a button and a table of answers.
InMoment at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- InMoment
- Category
- Forms & Surveys
- Our grade
- 1.8 GPA, weak
The report card
Best for customer and employee feedback at big companies
InMoment covers surveys, reputation management, contact-centre conversation analysis and market research on one platform. No prices or plans are published and it starts with a demo request, so smaller teams will want something lighter.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No prices or plans are published, so it sits in the middle by default. Services from its own experts are sold separately from the platform. |
| Free plan and trial | F | Nothing free and no trial on the listing. Access starts with a demo request. |
| Features | B | Feedback surveys, reputation management, conversation intelligence, text analytics and employee and market research. The listing shows no gap in the core job. |
| Ease of use | C | No store rating on record. A multi-product platform with programs to set up, so there's a learning curve. |
| Platforms and integrations | C | Web on the listing, plus a mobile application mentioned. No integrations are named. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who InMoment is for
- Fits if you run customer feedback and review management for a large organisation
- Makes sense if you also want contact-centre call analysis in the same place
Who it is not for
- Skip it if you want a simple form or poll builder, as it targets large organisations
- Not for you if you need to see prices first, because none are published
- Watch out: advisory and strategic services cost extra on top of the platform
- Tight if you want to try it yourself, since there's no trial, only a demo
Good to know
Good for
- Multi-location brands managing reviews and survey feedback together
- Contact center teams analyzing why customers call
- Enterprise CX teams that want advisory services with the software
Worth knowing
- No prices or plans are published; access starts with a demo request.
- It targets large organizations and is not a quick form or poll builder.
- Strategic and advisory services are sold separately from the platform.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
InMoment's current pricing could not be confirmed from its own site.
No prices or plans are published, so it sits in the middle by default.
We could not confirm InMoment’s current prices from its own site, so this guide lists no plans. inmoment.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Customer experience platform for feedback and reviews. Here is what it does, as its own site describes it, and what it covers: AI features, surveys, reports.
Feedback surveys, reputation management, conversation intelligence, text analytics and employee and market research.
- Customer feedback collection
- Gathers feedback from many channels, then reports, analyzes and drives follow-up on at-risk customers.
- Reputation management
- Brings social ratings and online reviews into the same platform as survey feedback.
- Conversational intelligence
- Looks at why customers contact a business, aimed at contact center leaders.
- Text analytics and AI
- Natural language processing and AI are listed under the platform's enterprise architecture.
- Employee experience and market research
- Separate solution areas cover employee engagement surveys and market research.
- Mobile application
- A mobile app is listed for reading and acting on feedback away from a desk.
Where it runs
- Web
What it works with
Its own pages name no integrations.
InMoment is made by InMoment.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
8/148
Other form and survey tools it is graded above
InMoment's GPA of 1.8 is higher than 8 of the 148 other form and survey tools we grade, and level with 17.
It stands best on features (B, above 96 of 148) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 149 form and survey tools we grade, cut by the letter each got. InMoment’s own letter is outlined.
- CValue for moneyAbove 35 of 148
- FFree plan and trialAbove 0 of 148
- BFeaturesAbove 96 of 148
- CEase of useAbove 7 of 148
- CPlatforms and integrationsAbove 0 of 148
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Your call
A form at its plainest is questions, a button and a table of answers.
You could make the core of InMoment for yourself: surveys and reports. What you would give up is listed below. Whether that is worth the price is your call.
What you could make
- Surveys and reports: an app builder makes these well.
- It runs in a browser, which is where something home-made would run too.
What you could not
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. InMoment’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Medallia, Qualtrics, Forsta, QuestionPro and Alchemer
The 5 tools InMoment is most often weighed against, with where each one differs from it.
- 1.8GPA
Medallia
Paid
Enterprise customer and employee experience feedback platform.
- Medallia also covers dashboards.
- 2.2GPA
Qualtrics
Free plan · from $420/mo
Survey and experience research platform with a free account.
- Qualtrics has a free plan. InMoment does not.
- Qualtrics also covers forms and dashboards.
- 2.0GPA
Forsta
Paid
Enterprise research and experience platform for surveys.
- Forsta also covers forms and dashboards.
- 2.4GPA
QuestionPro
Free plan · from $99/mo
Survey and market research platform with a free plan.
- QuestionPro has a free plan. InMoment does not.
- Only QuestionPro lists iOS and Android apps.
- QuestionPro also covers templates.
- 2.4GPA
Alchemer
Free plan · from $315/yr
Survey platform with advanced logic and market research questions.
- Alchemer has a free plan. InMoment does not.
- Alchemer also covers workflow automation.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
9
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is InMoment free?
No. InMoment is a paid product.
What platforms does InMoment work on?
InMoment is available on Web.
Does InMoment have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. InMoment is listed for Web.
Does InMoment have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. InMoment is listed for Web.
Is InMoment open source?
InMoment is not described as open source on its own site, as read on Nov 13, 2026.
Who makes InMoment?
InMoment is made by a company of the same name.
What are the alternatives to InMoment?
The closest alternatives to InMoment in our directory are Medallia, Qualtrics, Forsta, QuestionPro and Alchemer.
How does InMoment compare with other form and survey tools?
InMoment's GPA of 1.8 is higher than 8 of the 148 other form and survey tools we grade, and level with 17.
Could I make my own version of InMoment?
A form at its plainest is questions, a button and a table of answers. You could make the core of InMoment for yourself: surveys and reports.
Where this guide comes from
The prices, plans, platforms and features were read from InMoment’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from InMoment's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by InMoment. Prices change, so check inmoment.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- InMoment, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/inmoment
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "InMoment: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/inmoment
Know someone choosing between form and survey tools?
Send them this guide: toolgpa.com/tools/inmoment/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded form and survey tools after InMoment, each with an Insider's Guide of its own.
- Forms & Surveys Insider's GuideEvery one of the 149 form and survey tools we grade, compared
- Formester Insider's GuideForm builder with unlimited forms and responses on the free plan3.2 GPA
- Formgrid Insider's GuideForm builder with unlimited forms and responses on the free plan3.2 GPA
- Google Forms Insider's GuideForm, survey and quiz builder that comes with a Google Account3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what InMoment’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. InMoment is a trademark of its owner, and this guide is not made, paid for or approved by InMoment. Prices and plans change: check inmoment.com before you buy.