The Kommo Insider’s Guide
Everything we know about Kommo in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Kommo
The Insider’s Guide
Messaging-first sales CRM for WhatsApp, Instagram and TikTok
Every plan, grade, refund rule and rival among CRM tools, read from Kommo’s own pages.
Made by QSOFT LLC · checked Oct 5, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Kommo’s own pages, its app-store listings and our grades. Every fact in it is on Kommo’s page too, where it is kept up to date. Checked Oct 5, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.4
GPA, above 19 of the 48 other CRM tools we grade
Kommo is a sales CRM built around chat. Conversations from WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram and email land in one inbox tied to a lead pipeline, and bots and AI agents can reply, qualify leads and book appointments. It is sold per user in three plans plus Enterprise, with a minimum subscription of six months and no monthly billing.
To get you started, here are 9 things to know about Kommo, taken from its own pages and our grades.
No rating on record, and before it does anything you're connecting channels, building pipelines and wiring up bots.
- 1
Best for businesses that sell over WhatsApp and Instagram
Kommo is a CRM built around chat: WhatsApp, Instagram, TikTok, Messenger, Telegram and email land in one inbox tied to your pipeline, with bots and AI agents to answer and book.
- 2
Paid plans start at $25 a month for each person
As its pricing page puts it: $25 per user / month, billed for 6 months up front ($150 per user).
- 3
You can try it first
14-day free trial with all features and 10 GB of storage, no credit card required
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
Unified chat inbox
Messages from WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram, website live chat and two-way synced email are handled in one inbox linked to each lead.
- 6
Sales pipelines
Up to 50 board-style pipelines with custom stages, tasks and reminders. Each plan caps active leads per seat, from 2,500 on Base to 10,000 on Pro.
- 7
Salesbot and automation
A visual no-code builder creates bots that chat with clients and run workflows. Pipeline automation, broadcasting and bots start on the Advanced plan.
- 8
A 2.4 GPA, above 19 of 48
That is against the other CRM tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Kommo you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
Kommo at a glance
- Pricing
- Free trial, from $25 per user / month, billed for 6 months up front ($150 per user)
- Free plan
- No
- Free trial
- 14-day free trial with all features and 10 GB of storage, no credit card required
- Runs on
- Web, iOS, Android
- Made by
- QSOFT LLC
- Category
- CRM Software
- Our grade
- 2.4 GPA, fair
The report card
Best for businesses that sell over WhatsApp and Instagram
Kommo is a CRM built around chat: WhatsApp, Instagram, TikTok, Messenger, Telegram and email land in one inbox tied to your pipeline, with bots and AI agents to answer and book. Base is $25 a user, but there's no monthly billing, so you pay six months up front. Automation and bots start on Advanced at $35, and active leads and AI credits are capped per seat.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | Base is $25 a user a month, which is about the middle for the CRMs here, and Pro is $45. The catch is the commitment: no monthly billing, so it's $150 a user before you start. Pipeline automation, broadcasts and bots, the reason most people come, start on Advanced at $35. |
| Free plan and trial | C | No free plan. The 14-day trial has every feature, 10 GB of storage and no card asked for. Make it count, because the next step is six months paid in advance. |
| Features | B | One inbox for WhatsApp, Instagram, TikTok, Messenger, Telegram, live chat and email, up to 50 pipelines, a no-code bot builder, AI agents, booking pages and ad audience sync. For selling by chat that's the job covered, but Base has none of the automation and active leads are capped per seat. |
| Ease of use | C | No rating on record, and before it does anything you're connecting channels, building pipelines and wiring up bots. The bot builder is visual and no-code, which helps. One quirk: everyone on an account has to be on the same plan. |
| Platforms and integrations | B | Web, iPhone and Android, with no desktop app. It connects to WhatsApp Business, Instagram, Messenger, TikTok, Telegram, Zapier, Shopify and Mailchimp, and there's an API. Base includes 1 WhatsApp number, and Pro has unlimited channels. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Kommo is for
- Fits if most of your sales happen in WhatsApp, Instagram or another chat app
- Works for teams that want a bot or AI agent to answer and qualify leads, from Advanced at $35
Who it is not for
- Skip it if you want to pay monthly, because the minimum is 6 months paid up front, $150 a user on Base
- Tight if you're on Base and want bots or automation, which start on Advanced at $35 a user
- Not for you if you want a free plan, as there's only a 14-day trial
- Watch out: everyone on an account has to be on the same plan, so one power user means upgrading all
- Tight if you chat a lot: active leads and AI credits are capped per user, and unused credits don't roll over
Good to know
Good for
- Businesses that sell mainly through WhatsApp, Instagram or other chat apps
- Teams that want bots or AI agents to answer and qualify leads
- Service businesses booking appointments from conversations
Worth knowing
- Monthly billing is not available: the minimum subscription is 6 months, paid up front.
- There is no free plan, only a 14-day trial, and every user on an account must be on the same plan.
- Pipeline automation, broadcasting, no-code bots and AI agents are not part of the Base plan.
- AI credits reset each month without rolling over; more credits mean buying a credit package, more seats or a higher plan.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$25
A month to start, for each person
Kommo is a paid product with a free trial, starting at $25 per user / month, billed for 6 months up front ($150 per user).
Make it count, because the next step is six months paid in advance.
Base
$25
per user / month, billed for 6 months up front ($150)
Pipelines, unified inbox, dashboard and basic AI help, with 2,500 active leads and 750 AI credits per user and 1 WhatsApp number.
Advanced
$35
per user / month, billed for 6 months up front ($210)
Adds pipeline automation, broadcasting, no-code bots and up to 3 AI agents, with 5,000 active leads and 1,250 AI credits per user.
Pro
$45
per user / month, billed for 6 months up front ($270)
Adds booking pages, audience sync to ad platforms, ROI tracking and up to 50 AI agents, with 10,000 active leads per user and unlimited channels.
Enterprise
Custom
Custom limits plus single sign-on, scheduled backups, an SLA, priority support and a dedicated account manager.
Trying it first
14-day free trial with all features and 10 GB of storage, no credit card required
Read from kommo.com on Oct 5, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Messaging-first sales CRM for WhatsApp, Instagram and TikTok. Here is what it does, as its own site describes it, and what it covers: public API, AI features, booking links, sales pipeline, workflow automation, AI agents, forms.
For selling by chat that's the job covered, but Base has none of the automation and active leads are capped per seat.
- Unified chat inbox
- Messages from WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram, website live chat and two-way synced email are handled in one inbox linked to each lead.
- Sales pipelines
- Up to 50 board-style pipelines with custom stages, tasks and reminders. Each plan caps active leads per seat, from 2,500 on Base to 10,000 on Pro.
- Salesbot and automation
- A visual no-code builder creates bots that chat with clients and run workflows. Pipeline automation, broadcasting and bots start on the Advanced plan.
- Kommo AI and AI agents
- Every plan has AI summaries, reply and task suggestions and writing help. AI agents that answer chats start on Advanced (up to 3) and rise to 50 on Pro.
- Booking and scheduling
- Pro adds booking pages, shareable scheduling links and calendar profiles, and its AI agent can schedule appointments inside a chat.
- Analytics and ad audiences
- A customizable dashboard is included from Base. Pro adds sales and marketing analytics, campaign ROI tracking and syncing customer segments to ad platforms.
Where it runs
- Web
- iOS
- Android
What it works with
- WhatsApp Business
- Facebook Messenger
- TikTok
- Telegram
- Zapier
- Shopify
- Mailchimp
Kommo is made by QSOFT LLC.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
19/48
Other CRM tools it is graded above
Kommo's GPA of 2.4 is higher than 19 of the 48 other CRM tools we grade, and level with 15.
It stands best on features (B, above 18 of 48) and worst on ease of use (C, above 1).
Its paid plans start at $25 a month for each person, against a middle price of $24 for the category: 25 of the 46 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 5 tools score higher and cost less.
Each grade against the category
Every bar is all 49 CRM tools we grade, cut by the letter each got. Kommo’s own letter is outlined.
- CValue for moneyAbove 18 of 48
- CFree plan and trialAbove 4 of 48
- BFeaturesAbove 18 of 48
- CEase of useAbove 1 of 48
- BPlatforms and integrationsAbove 5 of 48
Price against what you get
Each dot is one of 47 CRM tools. Further left costs less; higher up scores better on features, ease of use and platforms. Kommo is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Kommo you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
It costs $300 a year.
What you could make
- Sales pipeline and forms: an app builder makes these well.
What you could not
- Connections to other products, each kept working as those products change.
- An AI agent, with the models and the safeguards behind it.
- Booking pages that read and write other people's calendars and send the emails.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Kommo’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Pipedrive, Bitrix24, HubSpot, Zoho CRM and Freshsales
The 5 tools Kommo is most often weighed against, with where each one differs from it.
- 2.2GPA
Pipedrive
Free trial · from $14/mo
Sales CRM organized around visual deal pipelines.
- Kommo also covers booking links, AI agents and forms.
- Pipedrive also covers transcription and kanban boards.
- 2.8GPA
Bitrix24
Free plan · from $49/mo
Flat-priced CRM with tasks, chat, video calls and a site builder.
- Bitrix24 has a free plan. Kommo does not, though it has a free trial.
- Only Bitrix24 lists macOS, Windows and Linux apps.
- Bitrix24 is self-hostable, according to its own site.
- 3.2GPA
HubSpot
Free plan · from $20/mo
Free CRM at the center of a marketing, sales and service suite.
- HubSpot has a free plan. Kommo does not, though it has a free trial.
- Only HubSpot lists a browser extension.
- Kommo also covers AI agents and forms.
- 2.6GPA
Zoho CRM
Free plan · from $14/mo
Sales CRM with a free edition, process automation and Zia AI.
- Zoho CRM has a free plan. Kommo does not, though it has a free trial.
- Kommo also covers booking links, AI agents and forms.
- 2.8GPA
Freshsales
Free trial · from $9/mo
Sales CRM with built-in phone, email, chat and Freddy AI.
- Kommo also covers booking links, AI agents and forms.
- Freshsales also covers kanban boards.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Kommo free?
No, Kommo is a paid product, but you can try it first. 14-day free trial with all features and 10 GB of storage, no credit card required.
How much does Kommo cost?
Kommo lists 4 plans. Base: $25 per user / month, billed for 6 months up front ($150).
What platforms does Kommo work on?
Kommo is available on Web, iOS and Android.
Does Kommo have a Windows app?
No Windows app was listed when its pages were read on Oct 5, 2026. Kommo is listed for Web, iOS and Android.
Does Kommo have a macOS app?
No macOS app was listed when its pages were read on Oct 5, 2026. Kommo is listed for Web, iOS and Android.
Is Kommo open source?
Kommo is not described as open source on its own site, as read on Oct 5, 2026.
Does Kommo have an API?
Yes. Kommo offers a public API, according to its own site.
What does Kommo integrate with?
Kommo's listing names WhatsApp Business, Instagram, Facebook Messenger, TikTok, Telegram, Zapier, Shopify and Mailchimp.
Who makes Kommo?
Kommo is made by QSOFT LLC.
What are the alternatives to Kommo?
The closest alternatives to Kommo in our directory are Pipedrive, Bitrix24, HubSpot, Zoho CRM and Freshsales.
How does Kommo compare with other CRM tools?
Kommo's GPA of 2.4 is higher than 19 of the 48 other CRM tools we grade, and level with 15.
Is Kommo good value for money?
ToolGPA grades Kommo C for value for money. Its paid plans start at $25 a month for each person, against a middle price of $24 for the category: 25 of the 46 others that charge start lower.
Could I make my own version of Kommo?
To replace Kommo you would be making connections to other products, each kept working as those products change.
Where this guide comes from
The prices, plans, platforms and features were read from Kommo’s own pages on Oct 5, 2026, and the grades were given on Oct 10, 2026. Graded from this listing, whose facts were read from Kommo's own pages on 5 October 2026. Also tested with a demo account on 2026-05-18.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by QSOFT LLC. Prices change, so check kommo.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
3,189
Tools graded, in 94 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
3,189
tools graded
94
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Kommo, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/kommo
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Kommo: The Insider's Guide", checked Oct 5, 2026. https://toolgpa.com/tools/kommo
Know someone choosing between CRM tools?
Send them this guide: toolgpa.com/tools/kommo/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded CRM tools after Kommo, each with an Insider's Guide of its own.
- CRM Software Insider's GuideEvery one of the 49 CRM tools we grade, compared
- HubSpot Insider's GuideFree CRM at the center of a marketing, sales and service suite3.2 GPA
- Bigin by Zoho CRM Insider's GuidePipeline-based CRM from Zoho for small businesses2.8 GPA
- Bitrix24 Insider's GuideFlat-priced CRM with tasks, chat, video calls and a site builder2.8 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Kommo’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Kommo is a trademark of its owner, and this guide is not made, paid for or approved by QSOFT LLC. Prices and plans change: check kommo.com before you buy.