The ScreenConnect Insider’s Guide
Everything we know about ScreenConnect in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
ScreenConnect
The Insider’s Guide
Remote support for IT teams and MSPs, priced per concurrent technician
Every plan, grade, refund rule and rival among remote desktop apps, read from ScreenConnect’s own pages.
Made by ConnectWise, LLC · checked Oct 18, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from ScreenConnect’s own pages, its app-store listings and our grades. Every fact in it is on ScreenConnect’s page too, where it is kept up to date. Checked Oct 18, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 0 of the 15 other remote desktop apps we grade
ScreenConnect, from ConnectWise, is remote support and access software mainly for IT teams, help desks and managed service providers supporting other people's computers. Remote Support plans are priced per concurrent technician, while a separate Remote Access licence covers unattended machines by the number of agents installed. It connects to Windows, Mac, Linux and mobile devices, and can run on your own server.
To get you started, here are 9 things to know about ScreenConnect, taken from its own pages and our grades.
It's built for IT pros: agents to deploy, a toolbox of scripts, roles and permissions to set up.
- 1
Best for MSPs supporting many client businesses
ScreenConnect is the managed service provider's tool: quick support sessions, unattended agents, a background mode for fixing a machine without interrupting anyone, and your own server if you want it.
- 2
Paid plans start at $30 a month
As its pricing page puts it: $30 per month, billed annually (One, single licence).
- 3
You can try it first
Free trial, no credit card required; length not stated
- 4
It runs on 5 platforms
Windows, macOS, Linux, iOS and Android.
- 5
On-demand and unattended sessions
Start a support session with a user, or install access agents for round-the-clock access to desktops, laptops, servers and mobile devices.
- 6
Backstage
Troubleshoot and fix a machine silently in the background, without disrupting the person using it. Included from the Standard plan.
- 7
Toolbox and command line
Keep shared scripts and executables in a toolbox to run on remote machines during sessions, and run commands remotely.
- 8
A 2.2 GPA, above 0 of 15
That is against the other remote desktop apps we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace ScreenConnect you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one.
ScreenConnect at a glance
- Pricing
- Free trial, from $30 per month, billed annually (One, single licence)
- Free plan
- No
- Free trial
- Free trial, no credit card required; length not stated
- Runs on
- macOS, Windows, Linux, iOS, Android
- Made by
- ConnectWise, LLC
- Category
- Remote Desktop
- Our grade
- 2.2 GPA, fair
The report card
Best for MSPs supporting many client businesses
ScreenConnect is the managed service provider's tool: quick support sessions, unattended agents, a background mode for fixing a machine without interrupting anyone, and your own server if you want it. It's priced for businesses, though. One technician on the cheapest plan pays $30 a month, annual only, for one session at a time.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | One is $30 a month billed annually, annual only, for a single licence with 1 session at a time and 10 unattended agents. Past that, Standard is $47 per concurrent tech. For one technician doing the same job that's dearer than Zoho Assist or Splashtop, and many integrations cost extra on top. |
| Free plan and trial | C | No free plan, but there's a free trial that needs no card. ScreenConnect doesn't say how long it lasts. |
| Features | B | On-demand and unattended sessions, Backstage for fixing a machine silently in the background, a toolbox of scripts, a remote command line, session recording, two-factor sign-in and an on-premises option. Nothing in the listing is missing from the support job. |
| Ease of use | C | No App Store rating on record. It's built for IT pros: agents to deploy, a toolbox of scripts, roles and permissions to set up. Expect a learning curve if you're not one. |
| Platforms and integrations | B | Windows, Mac, Linux, iPhone and Android, with ConnectWise PSA, Automate, Zendesk, Freshdesk and Acronis. Many of those are paid add-ons, and there's no web app on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who ScreenConnect is for
- Great if you're an MSP looking after lots of client businesses
- Handy when you need to fix a machine in the background while someone keeps working
- Good for teams that already run ConnectWise PSA or Automate
Who it is not for
- Pricey if you're one person with a few machines, since One is $30 a month, annual only
- Tight if you're on One and need more than 1 session at a time or 10 unattended agents
- Skip it if you need help desk integrations included, as many are paid add-ons
Good to know
Good for
- Managed service providers supporting many client businesses
- Internal IT teams with several technicians working at once
- Teams already using ConnectWise PSA or Automate
- Organizations that need to host remote support on their own servers
Worth knowing
- Pricing is per concurrent technician, so each person connecting at the same time needs a licence.
- The One plan is a single licence limited to 1 session and 10 unattended agents, and is sold annually only.
- Remote Access licences need at least 25 agents and do not include on-demand support sessions.
- Many integrations, such as ConnectWise PSA, Zendesk and Freshdesk, are listed as paid add-ons.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$30
A month to start
ScreenConnect is a paid product with a free trial, starting at $30 per month, billed annually (One, single licence).
For one technician doing the same job that's dearer than Zoho Assist or Splashtop, and many integrations cost extra on top.
One
$30
per month, billed annually (annual only)
A single licence for individual use: 1 session at a time and 10 unattended access agents, with file transfer, remote printing and the toolbox.
Remote Access
$35
per month for 25 agents, billed annually
Unattended access only, priced by the number of agents installed, from a minimum of 25; the cost per device falls as the count rises.
Standard
$47
per concurrent tech / month, billed annually ($62 billed monthly)
Unlimited unattended agents, up to 3 sessions per tech, Backstage, remote command line, Wake-on-LAN, session recording, VoIP and mobile guests.
Premium
$57
per concurrent tech / month, billed annually ($72 billed monthly)
Adds video auditing, a remote diagnostics toolkit, remote camera sharing (view) and up to 10 sessions per tech.
Enterprise
Custom
Custom and multi-year licensing, premium support and escalation, privileged access management and enterprise deployment options.
Trying it first
Free trial, no credit card required; length not stated
Read from screenconnect.connectwise.com on Oct 18, 2026.
Ways to pay less
Annual discount
Annual billing saves about a quarter
Standard is $47 per tech a month billed annually against $62 billed monthly, and Premium $57 against $72.
Stated on screenconnect.connectwise.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
5
Places it runs: macOS, Windows, Linux, iOS and Android
Remote support for IT teams and MSPs, priced per concurrent technician. Here is what it does, as its own site describes it, and what it covers: self-hostable, remote desktop.
Nothing in the listing is missing from the support job.
- On-demand and unattended sessions
- Start a support session with a user, or install access agents for round-the-clock access to desktops, laptops, servers and mobile devices.
- Backstage
- Troubleshoot and fix a machine silently in the background, without disrupting the person using it. Included from the Standard plan.
- Toolbox and command line
- Keep shared scripts and executables in a toolbox to run on remote machines during sessions, and run commands remotely.
- Security controls
- AES-256 encryption, two-factor authentication, role-based permissions, consent options, audit reports, and sign-in through LDAP, SAML or OAuth.
- Session recording and video auditing
- Record sessions on Standard; Premium adds video auditing and a remote diagnostics toolkit.
- On-premises option
- Besides the cloud service, ScreenConnect can be installed on your own server, with licensing arranged through sales.
Where it runs
- macOS
- Windows
- Linux
- iOS
- Android
What it works with
- ConnectWise PSA
- ConnectWise Automate
- Zendesk
- Freshdesk
- Acronis
- Customer Feedback
ScreenConnect is made by ConnectWise, LLC.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
0/15
Other remote desktop apps it is graded above
ScreenConnect's GPA of 2.2 is higher than 0 of the 15 other remote desktop apps we grade, and level with 3.
It stands best on features (B, above 12 of 15) and worst on value for money (D, above 0).
Its paid plans start at $30 a month, against a middle price of $10 for the category: 9 of the 10 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less.
Each grade against the category
Every bar is all 16 remote desktop apps we grade, cut by the letter each got. ScreenConnect’s own letter is outlined.
- DValue for moneyAbove 0 of 15
- CFree plan and trialAbove 0 of 15
- BFeaturesAbove 12 of 15
- CEase of useAbove 0 of 15
- BPlatforms and integrationsAbove 0 of 15
Price against what you get
Each dot is one of 12 remote desktop apps. Further left costs less; higher up scores better on features, ease of use and platforms. ScreenConnect is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace ScreenConnect you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 12 of the 15 other remote desktop apps grade higher. It costs $360 a year.
What you could not
- A fast, secure link to another computer through any network.
- Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other.
- It plugs into other products, ConnectWise PSA, ConnectWise Automate and Zendesk among them.
- What a company asks for before it lets staff use something: single sign-on and roles and permissions.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. ScreenConnect’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
LogMeIn Resolve, Zoho Assist, TeamViewer, Splashtop and Remote Utilities
The 5 tools ScreenConnect is most often weighed against, with where each one differs from it.
- 2.2GPA
LogMeIn Resolve
Free plan · from $23/mo
Remote support and device management for IT teams, by endpoint.
- LogMeIn Resolve has a free plan. ScreenConnect does not, though it has a free trial.
- Only ScreenConnect lists a Linux app.
- Only LogMeIn Resolve lists a web app.
- 3.0GPA
Zoho Assist
Free plan · from $10/mo
Remote support and unattended access for help desks and IT teams.
- Zoho Assist has a free plan. ScreenConnect does not, though it has a free trial.
- Only Zoho Assist lists a web app.
- ScreenConnect is self-hostable, according to its own site.
- 2.6GPA
TeamViewer
Free plan · from $619.99/yr
Remote access and IT support, free for personal use only.
- TeamViewer has a free plan. ScreenConnect does not, though it has a free trial.
- Only TeamViewer lists a web app.
- ScreenConnect is self-hostable, according to its own site.
- 2.8GPA
Splashtop
Free plan · from $23.99/yr
Remote access to your own computers, plus separate IT support plans.
- Splashtop has a free plan. ScreenConnect does not, though it has a free trial.
- 2.2GPA
Remote Utilities
Free plan
Remote administration tool with a self-hosted server option.
- Remote Utilities has a free plan. ScreenConnect does not, though it has a free trial.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is ScreenConnect free?
No, ScreenConnect is a paid product, but you can try it first. Free trial, no credit card required; length not stated.
How much does ScreenConnect cost?
ScreenConnect lists 5 plans. One: $30 per month, billed annually (annual only).
What platforms does ScreenConnect work on?
ScreenConnect is available on Windows, macOS, Linux, iOS and Android.
Does ScreenConnect offer any discounts?
ScreenConnect publicly lists the following: Annual billing saves about a quarter.
Is ScreenConnect open source?
ScreenConnect is not described as open source on its own site, as read on Oct 18, 2026.
Can ScreenConnect be self-hosted?
Yes. ScreenConnect's own site says it can be run on a server of your own.
What does ScreenConnect integrate with?
ScreenConnect's listing names ConnectWise PSA, ConnectWise Automate, Zendesk, Freshdesk, Acronis and Customer Feedback.
Who makes ScreenConnect?
ScreenConnect is made by ConnectWise, LLC.
What are the alternatives to ScreenConnect?
The closest alternatives to ScreenConnect in our directory are LogMeIn Resolve, Zoho Assist, TeamViewer, Splashtop and Remote Utilities.
How does ScreenConnect compare with other remote desktop apps?
ScreenConnect's GPA of 2.2 is higher than 0 of the 15 other remote desktop apps we grade, and level with 3.
Is ScreenConnect good value for money?
ToolGPA grades ScreenConnect D for value for money. Its paid plans start at $30 a month, against a middle price of $10 for the category: 9 of the 10 others that charge start lower.
Could I make my own version of ScreenConnect?
To replace ScreenConnect you would be making a fast, secure link to another computer through any network.
Where this guide comes from
The prices, plans, platforms and features were read from ScreenConnect’s own pages on Oct 18, 2026, and the grades were given on Oct 18, 2026. Graded from this listing, whose facts were read from ConnectWise's own pages on 18 October 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by ConnectWise, LLC. Prices change, so check screenconnect.connectwise.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
2,281
Tools graded, in 73 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
ToolGPA is free to read. It may earn a commission from affiliate links and it works with sponsors, but anything paid for is labelled and no one can pay for a grade. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
2,281
tools graded
73
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- ScreenConnect, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/screenconnect
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "ScreenConnect: The Insider's Guide", checked Oct 18, 2026. https://toolgpa.com/tools/screenconnect
Know someone choosing between remote desktop apps?
Send them this guide: toolgpa.com/tools/screenconnect/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded remote desktop apps after ScreenConnect, each with an Insider's Guide of its own.
- Remote Desktop Insider's GuideEvery one of the 16 remote desktop apps we grade, compared
- Chrome Remote Desktop Insider's GuideGoogle's free remote access to your own computers from a browser3.2 GPA
- Jump Desktop Insider's GuideRemote desktop with one-time app licences and a per-user team plan3.2 GPA
- RustDesk Insider's GuideOpen-source remote desktop you can run on your own server3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what ScreenConnect’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. ToolGPA uses affiliate links and may earn a commission from them, and it works with sponsors; anything paid for is labelled, and no one can pay for a grade. ScreenConnect is a trademark of its owner, and this guide is not made, paid for or approved by ConnectWise, LLC. Prices and plans change: check screenconnect.connectwise.com before you buy.