The SiteGPT Insider’s Guide
Everything we know about SiteGPT in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
SiteGPT
The Insider’s Guide
AI chatbot trained on your site and docs, priced by messages
Every plan, grade, refund rule and rival among help desk and live chat tools, read from SiteGPT’s own pages.
Made by SiteGPT · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from SiteGPT’s own pages, its app-store listings and our grades. Every fact in it is on SiteGPT’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.0
GPA, above 15 of the 66 other help desk and live chat tools we grade
SiteGPT builds chatbots that answer visitor questions from a company's own web pages and files, and hand over to a human when asked. Plans are set by the number of chatbots, trained pages and monthly messages, with a Zendesk AI agent install and WhatsApp and email add-ons.
To get you started, here are 9 things to know about SiteGPT, taken from its own pages and our grades.
No store rating on record, and you need to train and test the bot on your own content.
- 1
Best for a chatbot trained on your own pages
SiteGPT builds chatbots that answer visitor questions from your own web pages and files and hand over to a person when asked.
- 2
Paid plans start at $39 a month
As its pricing page puts it: $39 per month, billed annually ($59 billed monthly), for up to 4k messages.
- 3
You can try it first
7-day free trial on every self-serve plan, credit card required
- 4
It runs on 2 platforms
Web and iOS.
- 5
Chatbot trained on your content
Train on links and files; one page counts as 2,500 cleaned characters. Starter refreshes manually, Growth monthly, Scale weekly and Enterprise daily.
- 6
Human handover and iOS inbox
The iOS app, from Growth, gives a live inbox with push notifications when a visitor asks for a person, and one tap to take over from the AI.
- 7
Analytics and knowledge gaps
Basic usage numbers on Starter. Growth adds trend charts, an engagement funnel, unanswered-question gaps and a weekly email digest; Scale adds AI-classified topics and sentiment.
- 8
A 2.0 GPA, above 15 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace SiteGPT you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
SiteGPT at a glance
- Pricing
- Free trial, from $39 per month, billed annually ($59 billed monthly), for up to 4k messages
- Free plan
- No
- Free trial
- 7-day free trial on every self-serve plan, credit card required
- Runs on
- Web, iOS
- Made by
- SiteGPT
- Category
- Help Desks & Live Chat
- Our grade
- 2.0 GPA, fair
The report card
Best for a chatbot trained on your own pages
SiteGPT builds chatbots that answer visitor questions from your own web pages and files and hand over to a person when asked. Every plan has a monthly message cap, the 7-day trial needs a credit card, and branding removal, WhatsApp and AI email are paid add-ons.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | $39 a month billed annually for Starter ($59 monthly) is where the dearer quarter begins ($39). Starter has 1 member, and branding removal adds $39. |
| Free plan and trial | D | A 7-day trial on every self-serve plan, but a credit card is required. There is no free plan. |
| Features | C | A chatbot trained on up to 1,000 pages on Starter, with human handover. No ticketing is listed, and WhatsApp and AI email support are add-ons. |
| Ease of use | C | No store rating on record, and you need to train and test the bot on your own content. |
| Platforms and integrations | B | Web plus an iPhone app that starts on Growth, with 8 listed integrations. No Android or desktop app on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who SiteGPT is for
- Fits if you want a bot that answers from your own site pages and files
- Works for a small business with one chatbot and one person watching it
Who it is not for
- Skip it if you won't put a card down: the 7-day trial requires one
- Tight if you have traffic: 4k messages a month on Starter, and GPT-4.1 messages count ten times as much as mini
- Pricey if you add on, as branding removal is $39 a month and WhatsApp and AI email $39 each
- Watch out: Starter has no API access, and the iOS app starts on Growth at $79
Good to know
Good for
- Small sites that want a chatbot answering from existing pages
- Teams that want to put an AI agent in front of Zendesk Messaging
- Businesses that prefer a plan sized by message volume
Worth knowing
- There is no free plan; the 7-day trial on every self-serve plan needs a credit card.
- Messages are capped at 4k, 10k and 40k a month by plan, and GPT-4.1 messages count ten times as much as mini. Extra 5k packs cost $59 a month.
- Removing SiteGPT branding is a $39 a month add-on billed annually; WhatsApp and AI email support are $39 a month each, per number or inbox.
- Starter has a single member and no API access.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$39
A month to start
SiteGPT is a paid product with a free trial, starting at $39 per month, billed annually ($59 billed monthly), for up to 4k messages.
Starter
$39
per month for up to 4k messages, billed annually ($59 billed monthly)
1 chatbot, up to 1,000 pages of training content, 1 member and basic analytics. Manual refresh only.
Growth
$79
per month, up to 10k messages, billed annually ($129 monthly)
2 chatbots, 10,000 pages, 4 members, advanced analytics, API access, platform integrations and the iOS app.
Scale
$259
per month, up to 40k messages, billed annually ($429 monthly)
3 chatbots, 50,000 pages, 10 members, webhooks, AI conversation insights and the Zendesk AI agent install.
Enterprise
Custom
Custom message volume, up to 500,000 pages, priority support, a signed DPA and BAA on request. Sold through sales.
Trying it first
7-day free trial on every self-serve plan, credit card required
Read from sitegpt.ai on Nov 12, 2026.
Ways to pay less
Annual discount
Save up to 40% with yearly billing
The pricing page shows Starter at $39 a month billed yearly against $59 billed monthly, and says yearly billing saves up to 40%.
Stated on sitegpt.ai
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
2
Places it runs: Web and iOS
AI chatbot trained on your site and docs, priced by messages. Here is what it does, as its own site describes it, and what it covers: public API, AI features, AI support agent, whatsApp messaging, chatbots.
No ticketing is listed, and WhatsApp and AI email support are add-ons.
- Chatbot trained on your content
- Train on links and files; one page counts as 2,500 cleaned characters. Starter refreshes manually, Growth monthly, Scale weekly and Enterprise daily.
- Human handover and iOS inbox
- The iOS app, from Growth, gives a live inbox with push notifications when a visitor asks for a person, and one tap to take over from the AI.
- Analytics and knowledge gaps
- Basic usage numbers on Starter. Growth adds trend charts, an engagement funnel, unanswered-question gaps and a weekly email digest; Scale adds AI-classified topics and sentiment.
- Zendesk AI agent
- On Scale and Enterprise, SiteGPT installs inside Zendesk Messaging to answer first and pass conversations to human agents with history.
- Integrations and API
- From Growth: API access plus connections to Slack, Messenger, Google Chat, Crisp, Freshdesk Messaging and Zoho SalesIQ, among others.
- WhatsApp and email add-ons
- WhatsApp (per number) and AI email support (per inbox) are paid add-ons, each from 1 to 25.
Where it runs
- Web
- iOS
What it works with
- Zendesk
- Slack
- Crisp
- Freshdesk Messaging
- Zoho SalesIQ
- Messenger
- Google Chat
SiteGPT is made by SiteGPT.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
15/66
Other help desk and live chat tools it is graded above
SiteGPT's GPA of 2.0 is higher than 15 of the 66 other help desk and live chat tools we grade, and level with 9.
It stands best on platforms and integrations (B, above 6 of 66) and worst on free plan and trial (D, above 11).
Its paid plans start at $39 a month, against a middle price of $29 for the category: 40 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 18 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. SiteGPT’s own letter is outlined.
- CValue for moneyAbove 18 of 66
- DFree plan and trialAbove 11 of 66
- CFeaturesAbove 3 of 66
- CEase of useAbove 5 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. SiteGPT is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace SiteGPT you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 42 of the 66 other help desk and live chat tools grade higher. It costs $468 a year.
What you could not
- An AI model answering your customers from your own help articles.
- The WhatsApp Business API, which Meta opens only through approved partners.
- A chatbot builder hooked into the messaging apps.
- A real app for iOS. Something home-made would be a web page.
- It plugs into other products, Zendesk, Slack and Crisp among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. SiteGPT’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Chatbase, CustomGPT, Denser, Eesel AI and Tidio
The 5 tools SiteGPT is most often weighed against, with where each one differs from it.
- 2.0GPA
Chatbase
Free trial · from $32/mo
Build AI support agents trained on your content, priced by credits.
- Only SiteGPT lists an iOS app.
- SiteGPT also covers whatsApp messaging and chatbots.
- Chatbase also covers help desk.
- 1.8GPA
CustomGPT
Free trial · from $89/mo
No-code AI agents trained on your own content, with a RAG API.
- Only SiteGPT lists an iOS app.
- SiteGPT also covers whatsApp messaging.
- CustomGPT also covers AI search.
- 2.0GPA
Denser
Free plan · from $32/mo
AI chatbot with cited answers and a helpdesk for handoffs.
- Denser has a free plan. SiteGPT does not, though it has a free trial.
- Only SiteGPT lists an iOS app.
- SiteGPT also covers whatsApp messaging.
- 1.8GPA
Eesel AI
Free trial · from $299/mo
AI agents for your help desk, priced by monthly credits.
- Only SiteGPT lists an iOS app.
- Only Eesel AI lists a browser extension.
- SiteGPT also covers whatsApp messaging.
- 3.2GPA
Tidio
Free plan · from $24.17/mo
Live chat, ticketing and the Lyro AI agent priced by conversations.
- Tidio has a free plan. SiteGPT does not, though it has a free trial.
- Only Tidio lists macOS, Windows and Android apps.
- SiteGPT also covers whatsApp messaging and chatbots.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is SiteGPT free?
No, SiteGPT is a paid product, but you can try it first. 7-day free trial on every self-serve plan, credit card required.
How much does SiteGPT cost?
SiteGPT lists 4 plans. Starter: $39 per month for up to 4k messages, billed annually ($59 billed monthly).
What platforms does SiteGPT work on?
SiteGPT is available on Web and iOS.
Does SiteGPT offer any discounts?
SiteGPT publicly lists the following: Save up to 40% with yearly billing.
Does SiteGPT have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. SiteGPT is listed for Web and iOS.
Does SiteGPT have a Windows app?
No Windows app was listed when its pages were read on Nov 12, 2026. SiteGPT is listed for Web and iOS.
Is SiteGPT open source?
SiteGPT is not described as open source on its own site, as read on Nov 12, 2026.
Does SiteGPT have an API?
Yes. SiteGPT offers a public API, according to its own site.
What does SiteGPT integrate with?
SiteGPT's listing names Zendesk, Slack, Crisp, Freshdesk Messaging, Zoho SalesIQ, Messenger, Google Chat and WhatsApp.
Who makes SiteGPT?
SiteGPT is made by a company of the same name.
What are the alternatives to SiteGPT?
The closest alternatives to SiteGPT in our directory are Chatbase, CustomGPT, Denser, Eesel AI and Tidio.
How does SiteGPT compare with other help desk and live chat tools?
SiteGPT's GPA of 2.0 is higher than 15 of the 66 other help desk and live chat tools we grade, and level with 9.
Is SiteGPT good value for money?
ToolGPA grades SiteGPT C for value for money. Its paid plans start at $39 a month, against a middle price of $29 for the category: 40 of the 57 others that charge start lower.
Could I make my own version of SiteGPT?
To replace SiteGPT you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from SiteGPT’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from SiteGPT's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by SiteGPT. Prices change, so check sitegpt.ai before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- SiteGPT, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/sitegpt
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "SiteGPT: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/sitegpt
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/sitegpt/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after SiteGPT, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what SiteGPT’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. SiteGPT is a trademark of its owner, and this guide is not made, paid for or approved by SiteGPT. Prices and plans change: check sitegpt.ai before you buy.