SiteGPT vs Tidio (2026): which should you pick?
As of Nov 13, 2026, we pick Tidio: it is second in our ranking of help desk and live chat tools, and it grades higher too, 3.2 against 2.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Tidio grades higher on value for money, the free plan, ease of use and platforms. They get the same grade on features.
Price, platforms and features side by side. The table says where each price was read and when.
SiteGPT
AI chatbot trained on your site and docs, priced by messages
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
Which one is for you
Pick SiteGPT if
- Fits if you want a bot that answers from your own site pages and files
- Works for a small business with one chatbot and one person watching it
Look elsewhere if
- Skip it if you won't put a card down: the 7-day trial requires one
- Tight if you have traffic: 4k messages a month on Starter, and GPT-4.1 messages count ten times as much as mini
- Pricey if you add on, as branding removal is $39 a month and WhatsApp and AI email $39 each
- Watch out: Starter has no API access, and the iOS app starts on Growth at $79
Pick Tidio if
- Fits if you run a small Shopify or WordPress store and want chat on the site
- Works for up to 10 people sharing support, since seats aren't charged one by one
Look elsewhere if
- Pricey if you get lots of chats, as Growth climbs to $349 a month at 2,000 conversations
- Not for you if you need a help center or phone support in the same tool
- Tight if you have more than 10 agents, since more seats need Plus from $300 a month plus usage
- Watch out: Lyro's 50 free conversations come once; after that it's $39 a month for 50, up to $700 for 1,000
- Watch out: Flows reach 100 visitors a month free, and more cost from $29 a month for 2,000
How we grade them
| 2.0GPASiteGPTFair | 3.2GPATidioVery good | |
|---|---|---|
| Value for money | C$39 a month billed annually for Starter ($59 monthly) is where the dearer quarter begins ($39). Starter has 1 member, and branding removal adds $39. | AGrowth, from 250 conversations, is $49.17 a month billed yearly for the whole team, about $9.83 a head for five, just under 60% of what the cheaper quarter of help desks charges. Starter is $24.17 for 100 conversations, under $5 a head. |
| Free plan and trial | DA 7-day trial on every self-serve plan, but a credit card is required. There is no free plan. | CA free plan with 10 seats, live chat, ticketing and the social channels, plus a 7-day trial with no card. The cap you'll hit is 50 answered conversations a month, and Lyro's 50 free conversations come once, not monthly. |
| Features | CA chatbot trained on up to 1,000 pages on Starter, with human handover. No ticketing is listed, and WhatsApp and AI email support are add-ons. | CLive chat with a visitor list, one inbox for five channels, ticketing, the Lyro AI agent, rule-based Flows and AI reply help. But the listing has no help center or phone support, and ongoing Lyro use is an add-on from $39 a month. |
| Ease of use | CNo store rating on record, and you need to train and test the bot on your own content. | A4.76 from 4,767 App Store ratings, the top band for support apps. Adding the chat box to a Shopify or WordPress store is what it's built around. |
| Platforms and integrations | BWeb plus an iPhone app that starts on Growth, with 8 listed integrations. No Android or desktop app on record. | AWeb, Mac, Windows, iPhone and Android apps for agents, with Shopify, WordPress, Zendesk, Salesforce and Zapier, and an API. That's every device type covered. |
| Best for | a chatbot trained on your own pages | live chat for small online stores |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: SiteGPT and Tidio. How we grade
Price against what you get
SiteGPT starts at $39 a month and scores 2.3 out of 4 on features, ease of use and platforms. Tidio starts at $24.17 a month and scores 3.3.
Tidio scores higher and starts $14.83 a month lower. Of the other help desk and live chat tools on the chart, 18 score higher than SiteGPT for less, and none scores higher than Tidio for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- SiteGPT also covers whatsApp messaging and chatbots.
- Tidio also covers help desk and live chat.
At a glance
| SiteGPT | Tidio | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $39 per month, billed annually ($59 billed monthly), for up to 4k messages | $24.17 per month for 100 conversations, billed annually ($29 monthly) |
| Free plan | None | 50 billable conversations a month and 10 seats, with live chat, ticketing, email, Instagram, Messenger and WhatsApp, 50 one-off Lyro AI conversations and 100 Flows visitors a month. |
| Free trial | 7-day free trial on every self-serve plan, credit card required | 7-day free trial of all plans and add-ons, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | SiteGPT | Tidio LLC |
| Price read from | sitegpt.ai | tidio.com |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
SiteGPT
- There is no free plan; the 7-day trial on every self-serve plan needs a credit card.
- Messages are capped at 4k, 10k and 40k a month by plan, and GPT-4.1 messages count ten times as much as mini. Extra 5k packs cost $59 a month.
- Removing SiteGPT branding is a $39 a month add-on billed annually; WhatsApp and AI email support are $39 a month each, per number or inbox.
- Starter has a single member and no API access.
Tidio
- Plans are capped by conversations a human answers: 50 a month free, 100 on Starter and up to 2,000 on Growth; above that is Plus, from $300 a month plus usage.
- Lyro is free for 50 conversations once; ongoing use is an add-on from $39 a month for 50 conversations, up to $700 for 1,000, on monthly billing.
- Free, Starter and Growth are limited to 10 seats; more seats need Plus.
- Flows reach 100 visitors a month free; more cost from $29 a month for 2,000 visitors on monthly billing.
Key features
SiteGPT
- Chatbot trained on your content
- Train on links and files; one page counts as 2,500 cleaned characters. Starter refreshes manually, Growth monthly, Scale weekly and Enterprise daily.
- Human handover and iOS inbox
- The iOS app, from Growth, gives a live inbox with push notifications when a visitor asks for a person, and one tap to take over from the AI.
- Analytics and knowledge gaps
- Basic usage numbers on Starter. Growth adds trend charts, an engagement funnel, unanswered-question gaps and a weekly email digest; Scale adds AI-classified topics and sentiment.
- Zendesk AI agent
- On Scale and Enterprise, SiteGPT installs inside Zendesk Messaging to answer first and pass conversations to human agents with history.
- Integrations and API
- From Growth: API access plus connections to Slack, Messenger, Google Chat, Crisp, Freshdesk Messaging and Zoho SalesIQ, among others.
- WhatsApp and email add-ons
- WhatsApp (per number) and AI email support (per inbox) are paid add-ons, each from 1 to 25.
Tidio
- Live chat widget
- A chat box for websites and stores, with a list of visitors on the site right now, operating hours and live video calls.
- One inbox for every channel
- Chat, email, Instagram, Messenger and WhatsApp conversations arrive in a single inbox, with a ticketing system for issues that need follow-up.
- Lyro AI Agent
- Answers questions from your FAQ and website content and hands off to a person. It can also be bought alone and added to Zendesk or Salesforce.
- Flows
- Rule-based chat automations built in a visual editor from sales and FAQ templates, such as quote requests or capturing missed conversations.
- AI reply help
- An AI reply assistant and Copilot help agents write answers; Premium adds Advanced Copilot, AI insights and CSAT.
- Apps on every platform
- Agents can work in a browser or in apps for Windows, Mac, iOS and Android.
Plans
SiteGPT
Starter$39
per month for up to 4k messages, billed annually ($59 billed monthly)
1 chatbot, up to 1,000 pages of training content, 1 member and basic analytics. Manual refresh only.
Growth$79
per month, up to 10k messages, billed annually ($129 monthly)
2 chatbots, 10,000 pages, 4 members, advanced analytics, API access, platform integrations and the iOS app.
Scale$259
per month, up to 40k messages, billed annually ($429 monthly)
3 chatbots, 50,000 pages, 10 members, webhooks, AI conversation insights and the Zendesk AI agent install.
EnterpriseCustom
Custom message volume, up to 500,000 pages, priority support, a signed DPA and BAA on request. Sold through sales.
Tidio
Free$0
50 billable conversations a month and 10 seats, with live chat, ticketing, social channels and 50 Lyro AI conversations for the life of the account.
Starter$24.17
per month for 100 conversations, billed annually ($29 monthly)
100 billable conversations a month and 10 seats, adding a live visitors list, operating hours and basic analytics.
Growth$49.17
per month from 250 conversations, billed annually ($59 monthly)
Adds advanced analytics, permissions, auto-assignment and macros. The price rises with volume, to $349 a month at 2,000 conversations on monthly billing.
Plus$300
per month, plus usage for AI and human conversations
Custom limits and seat counts, departments, several projects, custom branding, ticketing automations, OpenAPI and a success manager. Sold through sales.
PremiumCustom
From 3,000 Lyro conversations with a guaranteed 50% resolution rate, pay-per-resolution billing, a mobile SDK, SSO and Lyro run as a managed service.
Ways to pay less
SiteGPT
- Annual discount
Save up to 40% with yearly billing
The pricing page shows Starter at $39 a month billed yearly against $59 billed monthly, and says yearly billing saves up to 40%.
Tidio
- Annual discount
Two months free with annual billing
Tidio's pricing page gives two months free on annual billing: Starter works out to $24.17 a month billed annually against $29 billed monthly.
Common questions
Which is cheaper, SiteGPT or Tidio?
As of Nov 12, 2026, Tidio is cheaper to start with: $24.17 a month, against $39 a month for SiteGPT. SiteGPT starts at $39 per month, billed annually ($59 billed monthly), for up to 4k messages, and Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
Which has a free plan, SiteGPT or Tidio?
As of Nov 12, 2026, only Tidio has a free plan. SiteGPT does not, though it has a free trial.
Which platforms do SiteGPT and Tidio run on?
As of Nov 12, 2026, only Tidio lists macOS, Windows and Android apps. Both list a web app and an iOS app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.