Chatbase vs SiteGPT (2026): which should you pick?
As of Nov 12, 2026, Chatbase and SiteGPT share a 2.0 GPA, neither has a free plan, and Chatbase starts cheaper, at $32 a month against $39 a month.
Checked Nov 2, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Chatbase grades higher on the free plan. SiteGPT grades higher on value for money. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Chatbase
Build AI support agents trained on your content, priced by credits
SiteGPT
AI chatbot trained on your site and docs, priced by messages
Which one is for you
Pick Chatbase if
- Fits if you want an AI agent on your site trained on your own help docs
- Works for teams already on Zendesk or Intercom that want AI in front of it, from Standard at $120
Look elsewhere if
- Pricey if a team of people answers too, as 5 members means Pro at $400 a month
- Too light for a real help desk on the $32 plan, which is the bot alone with no API
- Skip it if you hate branding on the widget, since removing it costs $1,188 a year
- Watch out: extra message credits are $40 per 1,000, and each extra AI agent is $300 a year
- Not for you if you want a free plan, as there's only a 7-day trial and no ticketing or help center on record
Pick SiteGPT if
- Fits if you want a bot that answers from your own site pages and files
- Works for a small business with one chatbot and one person watching it
Look elsewhere if
- Skip it if you won't put a card down: the 7-day trial requires one
- Tight if you have traffic: 4k messages a month on Starter, and GPT-4.1 messages count ten times as much as mini
- Pricey if you add on, as branding removal is $39 a month and WhatsApp and AI email $39 each
- Watch out: Starter has no API access, and the iOS app starts on Growth at $79
How we grade them
| 2.0GPAChatbaseFair | 2.0GPASiteGPTFair | |
|---|---|---|
| Value for money | DHobby is $32 a month billed yearly for 700 message credits and 2 members, at the dearer quarter of help desks. What a support team needs, the helpdesk inbox, API and Zendesk links, starts on Standard at $120 for 3 members, and five people need Pro at $400. | C$39 a month billed annually for Starter ($59 monthly) is where the dearer quarter begins ($39). Starter has 1 member, and branding removal adds $39. |
| Free plan and trial | CA 7-day trial of Hobby, Standard or Pro. The listing doesn't say whether it needs a card, and there's no free plan. | DA 7-day trial on every self-serve plan, but a credit card is required. There is no free plan. |
| Features | CIt covers the AI agent job: trained on your files and site, a choice of AI models, actions in other tools, and voice from Standard. The human side is thinner, a hand-off inbox from Standard, and the listing shows no ticketing or help center. | CA chatbot trained on up to 1,000 pages on Starter, with human handover. No ticketing is listed, and WhatsApp and AI email support are add-ons. |
| Ease of use | CNo store rating on record. You feed it documents and pages, pick a model, set up actions and channels, and check its answers. That's real setup before customers see it. | CNo store rating on record, and you need to train and test the bot on your own content. |
| Platforms and integrations | BA web app with no desktop or phone app, but the agent goes out to websites, WhatsApp, Messenger, Instagram, Slack and email, with Zendesk, Salesforce, HubSpot, Intercom, Shopify and Zapier, and an API from Standard. | BWeb plus an iPhone app that starts on Growth, with 8 listed integrations. No Android or desktop app on record. |
| Best for | building an AI agent from your own docs | a chatbot trained on your own pages |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Chatbase and SiteGPT. How we grade
Price against what you get
Chatbase starts at $32 a month and scores 2.3 out of 4 on features, ease of use and platforms. SiteGPT starts at $39 a month and scores 2.3.
They score the same, and Chatbase starts $7 a month lower. Of the other help desk and live chat tools on the chart, 18 score higher than Chatbase for less, and 18 score higher than SiteGPT for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Chatbase also covers help desk.
- SiteGPT also covers whatsApp messaging and chatbots.
At a glance
| Chatbase | SiteGPT | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $32 per month for 700 message credits, billed annually ($40 billed monthly) | $39 per month, billed annually ($59 billed monthly), for up to 4k messages |
| Free plan | None | None |
| Free trial | 7-day trial of the Hobby, Standard or Pro plan | 7-day free trial on every self-serve plan, credit card required |
| Web | ||
| iOS | ||
| Made by | Chatbase Inc. | SiteGPT |
| Price read from | chatbase.co | sitegpt.ai |
| Checked | Nov 2, 2026 | Nov 12, 2026 |
Worth knowing
Chatbase
- Every plan includes one AI agent; more cost $25 per agent a month.
- Message credits beyond the monthly allowance cost $40 per 1,000 through auto recharge; those credits do not expire.
- Removing the "Powered by Chatbase" branding costs $99 a month.
- Hobby has no API access and no help desk or CRM integrations; those, voice and the helpdesk inbox start on Standard.
SiteGPT
- There is no free plan; the 7-day trial on every self-serve plan needs a credit card.
- Messages are capped at 4k, 10k and 40k a month by plan, and GPT-4.1 messages count ten times as much as mini. Extra 5k packs cost $59 a month.
- Removing SiteGPT branding is a $39 a month add-on billed annually; WhatsApp and AI email support are $39 a month each, per number or inbox.
- Starter has a single member and no API access.
Key features
Chatbase
- AI agents trained on your content
- Agents learn from uploaded files, websites and, on Pro, past support tickets, and can re-sync their sources automatically from Standard up.
- Choice of AI model
- Every plan can run agents on models from OpenAI, Anthropic, Google Gemini, Mistral, DeepSeek and others.
- AI actions
- Agents can take actions in other tools, with 5 actions per agent on Hobby, 8 on Standard and 12 on Pro.
- Channels
- Deploy on a website, WhatsApp, Messenger, Instagram, Slack and email; voice agents and phone calls start on Standard.
- Helpdesk hand-off
- Standard adds a Chatbase helpdesk inbox for human replies and integrations that pass conversations to Zendesk, Intercom, Freshdesk, Gorgias and others.
- Analytics
- Basic conversation analytics on every plan; Pro adds advanced analytics and suggestions for content the agent is missing.
SiteGPT
- Chatbot trained on your content
- Train on links and files; one page counts as 2,500 cleaned characters. Starter refreshes manually, Growth monthly, Scale weekly and Enterprise daily.
- Human handover and iOS inbox
- The iOS app, from Growth, gives a live inbox with push notifications when a visitor asks for a person, and one tap to take over from the AI.
- Analytics and knowledge gaps
- Basic usage numbers on Starter. Growth adds trend charts, an engagement funnel, unanswered-question gaps and a weekly email digest; Scale adds AI-classified topics and sentiment.
- Zendesk AI agent
- On Scale and Enterprise, SiteGPT installs inside Zendesk Messaging to answer first and pass conversations to human agents with history.
- Integrations and API
- From Growth: API access plus connections to Slack, Messenger, Google Chat, Crisp, Freshdesk Messaging and Zoho SalesIQ, among others.
- WhatsApp and email add-ons
- WhatsApp (per number) and AI email support (per inbox) are paid add-ons, each from 1 to 25.
Plans
Chatbase
Hobby$32
per month for 700 message credits, billed annually ($40 monthly)
1 AI agent, 2 members, 10 MB of training content, basic analytics and basic integrations such as Shopify, Slack, WhatsApp and WordPress.
Standard$120
per month for 4,000 message credits, billed annually ($150 monthly)
3 members, the Chatbase helpdesk inbox, voice and phone calls, outbound campaigns, API access and links to Zendesk, Salesforce, HubSpot and Zapier.
Pro$400
per month for 15,000 message credits, billed annually ($500 monthly)
5 members, 40 MB of training content, 12 AI actions per agent, advanced analytics, source suggestions and past tickets as a training source.
EnterpriseCustom
Custom usage and billing, SSO, HIPAA eligibility, audit logs, custom roles, white-labeling, SLAs and a success manager. Sold through sales.
SiteGPT
Starter$39
per month for up to 4k messages, billed annually ($59 billed monthly)
1 chatbot, up to 1,000 pages of training content, 1 member and basic analytics. Manual refresh only.
Growth$79
per month, up to 10k messages, billed annually ($129 monthly)
2 chatbots, 10,000 pages, 4 members, advanced analytics, API access, platform integrations and the iOS app.
Scale$259
per month, up to 40k messages, billed annually ($429 monthly)
3 chatbots, 50,000 pages, 10 members, webhooks, AI conversation insights and the Zendesk AI agent install.
EnterpriseCustom
Custom message volume, up to 500,000 pages, priority support, a signed DPA and BAA on request. Sold through sales.
Ways to pay less
Chatbase
- Annual discount
20% off with yearly billing
Chatbase's pricing page gives 20% off for yearly billing: Hobby is $32 a month billed yearly against $40 monthly, a saving of $96 a year.
SiteGPT
- Annual discount
Save up to 40% with yearly billing
The pricing page shows Starter at $39 a month billed yearly against $59 billed monthly, and says yearly billing saves up to 40%.
Common questions
Which is cheaper, Chatbase or SiteGPT?
As of Nov 12, 2026, Chatbase is cheaper to start with: $32 a month, against $39 a month for SiteGPT. Chatbase starts at $32 per month for 700 message credits, billed annually ($40 billed monthly), and SiteGPT starts at $39 per month, billed annually ($59 billed monthly), for up to 4k messages.
Which has a free plan, Chatbase or SiteGPT?
As of Nov 12, 2026, neither Chatbase nor SiteGPT has a free plan. Both have a free trial.
Which platforms do Chatbase and SiteGPT run on?
As of Nov 12, 2026, only SiteGPT lists an iOS app. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.