Eesel AI vs SiteGPT (2026): which should you pick?
As of Nov 12, 2026, SiteGPT grades higher than Eesel AI: 2.0 against 1.8 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Eesel AI grades higher on the free plan. SiteGPT grades higher on value for money and features. They get the same grade on ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Eesel AI
AI agents for your help desk, priced by monthly credits
SiteGPT
AI chatbot trained on your site and docs, priced by messages
Which one is for you
Pick Eesel AI if
- Fits if you want AI on top of a help desk you already use
- Works for teams with a few thousand tickets a month who want a fixed fee
Look elsewhere if
- Pricey if you are small: $299 a month buys 500 credits
- Watch out: credits don't roll over, and agents pause at zero unless overage is on
- Watch out: SSO and MFA start at $199 a month and priority support at $299, unless you take Enterprise at $1,000
- Skip it if you want fast support, as the default is eesel first, then a human within a few days
Pick SiteGPT if
- Fits if you want a bot that answers from your own site pages and files
- Works for a small business with one chatbot and one person watching it
Look elsewhere if
- Skip it if you won't put a card down: the 7-day trial requires one
- Tight if you have traffic: 4k messages a month on Starter, and GPT-4.1 messages count ten times as much as mini
- Pricey if you add on, as branding removal is $39 a month and WhatsApp and AI email $39 each
- Watch out: Starter has no API access, and the iOS app starts on Growth at $79
How we grade them
| 1.8GPAEesel AIWeak | 2.0GPASiteGPTFair | |
|---|---|---|
| Value for money | D$299 a month for 500 credits with unlimited seats, about $60 a head for five, against a $29 middle. | C$39 a month billed annually for Starter ($59 monthly) is where the dearer quarter begins ($39). Starter has 1 member, and branding removal adds $39. |
| Free plan and trial | CA 7-day trial with 100 credits and no card needed. No free plan. | DA 7-day trial on every self-serve plan, but a credit card is required. There is no free plan. |
| Features | DIt works inside a help desk you already have, so it needs another product to be useful. | CA chatbot trained on up to 1,000 pages on Starter, with human handover. No ticketing is listed, and WhatsApp and AI email support are add-ons. |
| Ease of use | CNo store rating on record. Connect your help desk and knowledge sources first. | CNo store rating on record, and you need to train and test the bot on your own content. |
| Platforms and integrations | BWeb and a browser extension, with Zendesk, Freshdesk, Slack, Google Drive, Notion and Shopify. | BWeb plus an iPhone app that starts on Growth, with 8 listed integrations. No Android or desktop app on record. |
| Best for | AI replies on top of your existing help desk | a chatbot trained on your own pages |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Eesel AI and SiteGPT. How we grade
Price against what you get
Eesel AI starts at $299 a month and scores 2.0 out of 4 on features, ease of use and platforms. SiteGPT starts at $39 a month and scores 2.3.
SiteGPT scores higher and starts $260 a month lower. Of the other help desk and live chat tools on the chart, 50 score higher than Eesel AI for less, and 18 score higher than SiteGPT for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Eesel AI also covers reports and help desk.
- SiteGPT also covers whatsApp messaging.
At a glance
| Eesel AI | SiteGPT | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $299 per month for 500 credits, billed monthly | $39 per month, billed annually ($59 billed monthly), for up to 4k messages |
| Free plan | None | None |
| Free trial | Free 7-day trial with 100 credits, no card required | 7-day free trial on every self-serve plan, credit card required |
| Web | ||
| iOS | ||
| Browser extension | ||
| Made by | eesel AI | SiteGPT |
| Price read from | eesel.ai | sitegpt.ai |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Eesel AI
- The entry paid price is $299 a month for 500 credits, and the free trial lasts 7 days.
- Credits reset each month and do not roll over; agents pause when they run out unless overage is turned on.
- SSO and MFA cost from $199 a month and priority support from $299 a month unless you buy Enterprise.
- Default support is eesel first, then a human within a few days.
SiteGPT
- There is no free plan; the 7-day trial on every self-serve plan needs a credit card.
- Messages are capped at 4k, 10k and 40k a month by plan, and GPT-4.1 messages count ten times as much as mini. Extra 5k packs cost $59 a month.
- Removing SiteGPT branding is a $39 a month add-on billed annually; WhatsApp and AI email support are $39 a month each, per number or inbox.
- Starter has a single member and no API access.
Key features
Eesel AI
- Works inside your help desk
- Connects to helpdesks such as Zendesk and Freshdesk, and to Slack, a chat bubble, email and a browser extension, drafting or sending replies.
- Credits, not seats
- A ticket or a chat is 1 credit however long it runs; Slack questions, scheduled agents and reports also use credits.
- Knowledge from your tools
- Pulls answers from connected sources such as Google Drive and Notion, and reaches other tools through their API or the browser.
- Scheduled agents and reports
- Agents can run on a schedule and produce reports and skills, and every plan includes unlimited agents and seats.
- Credit controls
- Agents pause when credits run out; an optional monthly cap lets overage continue at $0.80 per credit. Unused credits do not roll over.
SiteGPT
- Chatbot trained on your content
- Train on links and files; one page counts as 2,500 cleaned characters. Starter refreshes manually, Growth monthly, Scale weekly and Enterprise daily.
- Human handover and iOS inbox
- The iOS app, from Growth, gives a live inbox with push notifications when a visitor asks for a person, and one tap to take over from the AI.
- Analytics and knowledge gaps
- Basic usage numbers on Starter. Growth adds trend charts, an engagement funnel, unanswered-question gaps and a weekly email digest; Scale adds AI-classified topics and sentiment.
- Zendesk AI agent
- On Scale and Enterprise, SiteGPT installs inside Zendesk Messaging to answer first and pass conversations to human agents with history.
- Integrations and API
- From Growth: API access plus connections to Slack, Messenger, Google Chat, Crisp, Freshdesk Messaging and Zoho SalesIQ, among others.
- WhatsApp and email add-ons
- WhatsApp (per number) and AI email support (per inbox) are paid add-ons, each from 1 to 25.
Plans
Eesel AI
Teammate$299
per month for 500 credits, billed monthly
Every feature with unlimited agents and seats. Sizes run to 5,000 credits at $1,749 a month; extra credits cost $0.80 each.
Enterprise$1,000
per month, added on top of any Teammate size
Adds a dedicated person for your setup, SSO and MFA, EU hosting, HIPAA with a signed BAA and a security review.
Managed support$5,000
per month, flat
Eesel runs the whole support team for a flat fee, with no credits to count. A founding offer on a limited number of spots.
SiteGPT
Starter$39
per month for up to 4k messages, billed annually ($59 billed monthly)
1 chatbot, up to 1,000 pages of training content, 1 member and basic analytics. Manual refresh only.
Growth$79
per month, up to 10k messages, billed annually ($129 monthly)
2 chatbots, 10,000 pages, 4 members, advanced analytics, API access, platform integrations and the iOS app.
Scale$259
per month, up to 40k messages, billed annually ($429 monthly)
3 chatbots, 50,000 pages, 10 members, webhooks, AI conversation insights and the Zendesk AI agent install.
EnterpriseCustom
Custom message volume, up to 500,000 pages, priority support, a signed DPA and BAA on request. Sold through sales.
Ways to pay less
Eesel AI
- Annual discount
Two months free with yearly payment
The pricing page says Teammate customers get two months free when they pay yearly instead of monthly.
SiteGPT
- Annual discount
Save up to 40% with yearly billing
The pricing page shows Starter at $39 a month billed yearly against $59 billed monthly, and says yearly billing saves up to 40%.
Common questions
Which is cheaper, Eesel AI or SiteGPT?
As of Nov 12, 2026, SiteGPT is cheaper to start with: $39 a month, against $299 a month for Eesel AI. Eesel AI starts at $299 per month for 500 credits, billed monthly, and SiteGPT starts at $39 per month, billed annually ($59 billed monthly), for up to 4k messages.
Which has a free plan, Eesel AI or SiteGPT?
As of Nov 12, 2026, neither Eesel AI nor SiteGPT has a free plan. Both have a free trial.
Which platforms do Eesel AI and SiteGPT run on?
As of Nov 12, 2026, only Eesel AI lists a browser extension and only SiteGPT lists an iOS app. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.