Chatbase vs Eesel AI (2026): which should you pick?

Pick Chatbase if

• Fits if you want an AI agent on your site trained on your own help docs
• Works for teams already on Zendesk or Intercom that want AI in front of it, from Standard at $120

Look elsewhere if

• Pricey if a team of people answers too, as 5 members means Pro at $400 a month
• Too light for a real help desk on the $32 plan, which is the bot alone with no API
• Skip it if you hate branding on the widget, since removing it costs $1,188 a year
• Watch out: extra message credits are $40 per 1,000, and each extra AI agent is $300 a year
• Not for you if you want a free plan, as there's only a 7-day trial and no ticketing or help center on record

Pick Eesel AI if

• Fits if you want AI on top of a help desk you already use
• Works for teams with a few thousand tickets a month who want a fixed fee

Look elsewhere if

• Pricey if you are small: $299 a month buys 500 credits
• Watch out: credits don't roll over, and agents pause at zero unless overage is on
• Watch out: SSO and MFA start at $199 a month and priority support at $299, unless you take Enterprise at $1,000
• Skip it if you want fast support, as the default is eesel first, then a human within a few days

Chatbase

• Every plan includes one AI agent; more cost $25 per agent a month.
• Message credits beyond the monthly allowance cost $40 per 1,000 through auto recharge; those credits do not expire.
• Removing the "Powered by Chatbase" branding costs $99 a month.
• Hobby has no API access and no help desk or CRM integrations; those, voice and the helpdesk inbox start on Standard.

Eesel AI

• The entry paid price is $299 a month for 500 credits, and the free trial lasts 7 days.
• Credits reset each month and do not roll over; agents pause when they run out unless overage is turned on.
• SSO and MFA cost from $199 a month and priority support from $299 a month unless you buy Enterprise.
• Default support is eesel first, then a human within a few days.

Chatbase

AI agents trained on your content

Agents learn from uploaded files, websites and, on Pro, past support tickets, and can re-sync their sources automatically from Standard up.

Choice of AI model

Every plan can run agents on models from OpenAI, Anthropic, Google Gemini, Mistral, DeepSeek and others.

AI actions

Agents can take actions in other tools, with 5 actions per agent on Hobby, 8 on Standard and 12 on Pro.

Channels

Deploy on a website, WhatsApp, Messenger, Instagram, Slack and email; voice agents and phone calls start on Standard.

Helpdesk hand-off

Standard adds a Chatbase helpdesk inbox for human replies and integrations that pass conversations to Zendesk, Intercom, Freshdesk, Gorgias and others.

Analytics

Basic conversation analytics on every plan; Pro adds advanced analytics and suggestions for content the agent is missing.

Eesel AI

Works inside your help desk

Connects to helpdesks such as Zendesk and Freshdesk, and to Slack, a chat bubble, email and a browser extension, drafting or sending replies.

Credits, not seats

A ticket or a chat is 1 credit however long it runs; Slack questions, scheduled agents and reports also use credits.

Knowledge from your tools

Pulls answers from connected sources such as Google Drive and Notion, and reaches other tools through their API or the browser.

Scheduled agents and reports

Agents can run on a schedule and produce reports and skills, and every plan includes unlimited agents and seats.

Credit controls

Agents pause when credits run out; an optional monthly cap lets overage continue at $0.80 per credit. Unused credits do not roll over.

Chatbase

• Hobby$32

  per month for 700 message credits, billed annually ($40 monthly)

  1 AI agent, 2 members, 10 MB of training content, basic analytics and basic integrations such as Shopify, Slack, WhatsApp and WordPress.

• Standard$120

  per month for 4,000 message credits, billed annually ($150 monthly)

  3 members, the Chatbase helpdesk inbox, voice and phone calls, outbound campaigns, API access and links to Zendesk, Salesforce, HubSpot and Zapier.

• Pro$400

  per month for 15,000 message credits, billed annually ($500 monthly)

  5 members, 40 MB of training content, 12 AI actions per agent, advanced analytics, source suggestions and past tickets as a training source.

• EnterpriseCustom

  Custom usage and billing, SSO, HIPAA eligibility, audit logs, custom roles, white-labeling, SLAs and a success manager. Sold through sales.

Eesel AI

• Teammate$299

  per month for 500 credits, billed monthly

  Every feature with unlimited agents and seats. Sizes run to 5,000 credits at $1,749 a month; extra credits cost $0.80 each.

• Enterprise$1,000

  per month, added on top of any Teammate size

  Adds a dedicated person for your setup, SSO and MFA, EU hosting, HIPAA with a signed BAA and a security review.

• Managed support$5,000

  per month, flat

  Eesel runs the whole support team for a flat fee, with no credits to count. A founding offer on a limited number of spots.

Chatbase

• Annual discount

  20% off with yearly billing

  Chatbase's pricing page gives 20% off for yearly billing: Hobby is $32 a month billed yearly against $40 monthly, a saving of $96 a year.

Eesel AI

• Annual discount

  Two months free with yearly payment

  The pricing page says Teammate customers get two months free when they pay yearly instead of monthly.