The SuperOps Insider’s Guide
Everything we know about SuperOps in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
SuperOps
The Insider’s Guide
Endpoint management with built-in ticketing, sold per endpoint
Every plan, grade, refund rule and rival among remote desktop apps, read from SuperOps’s own pages.
Made by SuperOps Inc. · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from SuperOps’s own pages, its app-store listings and our grades. Every fact in it is on SuperOps’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 21 of the 85 other remote desktop apps we grade
SuperOps is a cloud platform for IT teams and managed service providers that combines endpoint management, remote troubleshooting, patching and ticketing in one product. Endpoints are managed through an installed agent on Windows, macOS and Linux, and a higher plan adds management of iOS and Android devices. Prices are quoted by sales.
To get you started, here are 8 things to know about SuperOps, taken from its own pages and our grades.
An agent has to be rolled out to every endpoint and the runbooks and ticket rules set up before it earns its keep.
- 1
Best for endpoint management with a built-in service desk
SuperOps puts endpoint management, patching and a ticket queue in one product for IT teams and MSPs.
- 2
You can try it first
Free trial offered; its length is not stated on the pricing page.
- 3
It runs on 4 platforms
Web, Windows, macOS and Linux.
- 4
Endpoint management
Discovers devices on a network and shows their live state. Remote troubleshooting and alerting are included in the Prime plan.
- 5
Patch management
Deploys operating-system and third-party patches automatically, with staged rollouts and maintenance windows.
- 6
Ticketing and service desk
A built-in ticket queue with a knowledge base, project management and chat, plus Slack and Microsoft Teams integration.
- 7
A 2.2 GPA, above 21 of 85
That is against the other remote desktop apps we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace SuperOps you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one.
SuperOps at a glance
- Pricing
- Free trial
- Free plan
- No
- Free trial
- Free trial offered; its length is not stated on the pricing page.
- Runs on
- Web, macOS, Windows, Linux
- Made by
- SuperOps Inc., since 2020
- Category
- Remote Desktop
- Our grade
- 2.2 GPA, fair
The report card
Best for endpoint management with a built-in service desk
SuperOps puts endpoint management, patching and a ticket queue in one product for IT teams and MSPs. No prices are published, each plan starts at 150 endpoints, and phone and tablet management sits on the higher plan only, so small shops will find it a poor match.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published: the pricing page asks for a quote, so it can't be judged against the category's $8.33 middle. That puts it at C by default. |
| Free plan and trial | D | A free trial is offered, but the pricing page doesn't give its length or say whether a card is needed, and there is no free plan. |
| Features | B | Endpoint management, patching, ticketing, runbooks, reports and a knowledge base are all in the listing, which covers the core of an RMM plus service desk. |
| Ease of use | C | No store rating on record. An agent has to be rolled out to every endpoint and the runbooks and ticket rules set up before it earns its keep. |
| Platforms and integrations | B | Agents for Windows, macOS and Linux, a web console, and phone management on Prime Plus, with Slack, Teams, Okta and Entra ID hooks. No standalone phone or desktop app for technicians is listed. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who SuperOps is for
- Fits if you run IT for a company or MSP with at least 150 endpoints and want tickets and device management together
- Works for teams that also manage iPhones, iPads and Android devices, since Prime Plus covers them
Who it is not for
- Skip it if you manage fewer than 150 endpoints, as each plan has that minimum
- Tight if you want a price before talking to sales, as none is published
- Pricey if you need phone management, because it is Prime Plus only and Prime leaves it out
- Watch out: the pricing page says AI agents will be add-ons with pricing still to be announced
- Watch out: the trial's length isn't stated, so you can't plan an evaluation around it
Good to know
Good for
- IT teams that want endpoint management and a service desk in one product
- MSPs that prefer unlimited technicians with pricing per endpoint
- Organizations that also manage iPhones, iPads and Android devices
Worth knowing
- No prices are published: the pricing page asks for a quote, and per-endpoint pricing is described only as lower for larger fleets.
- Each plan has a minimum of 150 endpoints, according to the pricing page FAQ.
- Mobile device management, Apple Business Manager and Android remote control are in Prime Plus only, not Prime.
- The pricing page says AI agents will be sold as add-ons and that their pricing is to be announced.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
SuperOps's current pricing could not be confirmed from its own site.
A free trial is offered, but the pricing page doesn't give its length or say whether a card is needed, and there is no free plan.
We could not confirm SuperOps’s current prices from its own site, so this guide lists no plans. superops.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
4
Places it runs: Web, macOS, Windows and Linux
Endpoint management with built-in ticketing, sold per endpoint. Here is what it does, as its own site describes it, and what it covers: AI features, workflow automation, reports, help desk, remote desktop.
Agents for Windows, macOS and Linux, a web console, and phone management on Prime Plus, with Slack, Teams, Okta and Entra ID hooks.
- Endpoint management
- Discovers devices on a network and shows their live state. Remote troubleshooting and alerting are included in the Prime plan.
- Patch management
- Deploys operating-system and third-party patches automatically, with staged rollouts and maintenance windows.
- Ticketing and service desk
- A built-in ticket queue with a knowledge base, project management and chat, plus Slack and Microsoft Teams integration.
- Automations and scripting
- Runbooks with event and time triggers, a ticket scheduler and scripting, with AI script generation listed in the plan comparison.
- Mobile device management
- The Prime Plus plan adds Apple and Android device management, zero-touch deployment, lost mode and remote actions.
- Reports and dashboards
- Default and custom dashboards, PDF reports, and reports that can be shared and scheduled.
Where it runs
- Web
- macOS
- Windows
- Linux
What it works with
- Splashtop
- TeamViewer
- ConnectWise Control
- Microsoft Entra ID
- Okta
- Bitdefender
- SentinelOne
- Slack
SuperOps is made by SuperOps Inc., and has been around since 2020.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
21/85
Other remote desktop apps it is graded above
SuperOps's GPA of 2.2 is higher than 21 of the 85 other remote desktop apps we grade, and level with 13.
It stands best on features (B, above 55 of 85) and worst on free plan and trial (D, above 15).
Each grade against the category
Every bar is all 86 remote desktop apps we grade, cut by the letter each got. SuperOps’s own letter is outlined.
- CValue for moneyAbove 7 of 85
- DFree plan and trialAbove 15 of 85
- BFeaturesAbove 55 of 85
- CEase of useAbove 10 of 85
- BPlatforms and integrationsAbove 28 of 85
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace SuperOps you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 51 of the 85 other remote desktop apps grade higher.
What you could make
- Help desk and reports: an app builder makes these well.
What you could not
- A fast, secure link to another computer through any network.
- Connections to other products, each kept working as those products change.
- Apps for macOS, Windows and Linux that stay in step with each other.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. SuperOps’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
NinjaOne, Level, Datto RMM and Pulseway
The 4 tools SuperOps is most often weighed against, with where each one differs from it.
- 2.4GPA
NinjaOne
Free trial · from $1.50/mo
Endpoint management platform with built-in remote access.
- SuperOps also covers reports and help desk.
- 2.6GPA
Level
Free plan · from $2/mo
Remote monitoring and management priced per managed device.
- Level has a free plan. SuperOps does not, though it has a free trial.
- SuperOps also covers reports and help desk.
- 2.0GPA
Datto RMM
Free trial
Cloud RMM for MSPs and IT departments, with Microsoft 365 tools.
- SuperOps also covers help desk.
- 1.8GPA
Pulseway
Paid
RMM with built-in remote control and a mobile app for IT teams.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
10
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is SuperOps free?
No, SuperOps is a paid product, but you can try it first. Free trial offered; its length is not stated on the pricing page.
What platforms does SuperOps work on?
SuperOps is available on Web, Windows, macOS and Linux.
Does SuperOps have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. SuperOps is listed for Web, Windows, macOS and Linux.
Does SuperOps have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. SuperOps is listed for Web, Windows, macOS and Linux.
Is SuperOps open source?
SuperOps is not described as open source on its own site, as read on Nov 13, 2026.
What does SuperOps integrate with?
SuperOps's listing names Splashtop, TeamViewer, ConnectWise Control, Microsoft Entra ID, Okta, Bitdefender, SentinelOne and Slack.
Who makes SuperOps?
SuperOps is made by SuperOps Inc. It dates from 2020.
What are the alternatives to SuperOps?
The closest alternatives to SuperOps in our directory are NinjaOne, Level, Datto RMM and Pulseway.
How does SuperOps compare with other remote desktop apps?
SuperOps's GPA of 2.2 is higher than 21 of the 85 other remote desktop apps we grade, and level with 13.
Could I make my own version of SuperOps?
To replace SuperOps you would be making a fast, secure link to another computer through any network.
Where this guide comes from
The prices, plans, platforms and features were read from SuperOps’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from SuperOps's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by SuperOps Inc. Prices change, so check superops.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- SuperOps, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/superops
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "SuperOps: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/superops
Know someone choosing between remote desktop apps?
Send them this guide: toolgpa.com/tools/superops/guide
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See our other guides
The best-graded remote desktop apps after SuperOps, each with an Insider's Guide of its own.
- Remote Desktop Insider's GuideEvery one of the 86 remote desktop apps we grade, compared
- Chrome Remote Desktop Insider's GuideGoogle's free remote access to your own computers from a browser3.2 GPA
- DWService Insider's GuideFree browser-based remote access to computers via an agent3.2 GPA
- HopToDesk Insider's GuideFree open-source remote desktop with a paid device dashboard3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what SuperOps’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. SuperOps is a trademark of its owner, and this guide is not made, paid for or approved by SuperOps Inc. Prices and plans change: check superops.com before you buy.