NinjaOne vs SuperOps (2026): which should you pick?

Pick NinjaOne if

• Fits if you manage a fleet of company computers and need patching and remote access together
• Works for managed service providers

Look elsewhere if

• Skip it if you want one person's remote desktop, as it's priced and built per endpoint
• Watch out: full pricing isn't published and the range depends on region and products bought
• Tight if you need month-to-month billing, as it's available case by case
• Pricey if you add backup or mobile device management, as those are separate products on the quote form

Pick SuperOps if

• Fits if you run IT for a company or MSP with at least 150 endpoints and want tickets and device management together
• Works for teams that also manage iPhones, iPads and Android devices, since Prime Plus covers them

Look elsewhere if

• Skip it if you manage fewer than 150 endpoints, as each plan has that minimum
• Tight if you want a price before talking to sales, as none is published
• Pricey if you need phone management, because it is Prime Plus only and Prime leaves it out
• Watch out: the pricing page says AI agents will be add-ons with pricing still to be announced
• Watch out: the trial's length isn't stated, so you can't plan an evaluation around it

NinjaOne

• Full pricing is not published; the page gives a range and asks for a quote.
• The stated range applies to the commercial, non-FedRAMP instance and varies by region and products purchased.
• Month-to-month billing is available case by case, and non-promotional partners cancel with 60 days' notice.
• Backup, mobile device management and remote access are listed as separate products of interest on the quote form.

SuperOps

• No prices are published: the pricing page asks for a quote, and per-endpoint pricing is described only as lower for larger fleets.
• Each plan has a minimum of 150 endpoints, according to the pricing page FAQ.
• Mobile device management, Apple Business Manager and Android remote control are in Prime Plus only, not Prime.
• The pricing page says AI agents will be sold as add-ons and that their pricing is to be announced.

NinjaOne

Remote access

The RMM page says technicians can take direct control of managed endpoints with one of four NinjaOne remote access solutions.

Monitoring and patching

Devices are monitored in real time with alerts, and Windows, macOS and Linux patching covers over 200 third-party applications.

Automation and auto-remediation

Condition-based scripts can fix stopped services, missed reboots and missing applications, and endpoint tasks such as app installs can be automated.

Katana AI

Katana AI summarizes device health and alerts across client environments and recommends scripts and next steps.

Self-service portal and mobile app

End users get a self-service portal for remote access and tickets, and technicians have a mobile app for client devices.

SuperOps

Endpoint management

Discovers devices on a network and shows their live state. Remote troubleshooting and alerting are included in the Prime plan.

Patch management

Deploys operating-system and third-party patches automatically, with staged rollouts and maintenance windows.

Ticketing and service desk

A built-in ticket queue with a knowledge base, project management and chat, plus Slack and Microsoft Teams integration.

Automations and scripting

Runbooks with event and time triggers, a ticket scheduler and scripting, with AI script generation listed in the plan comparison.

Mobile device management

The Prime Plus plan adds Apple and Android device management, zero-touch deployment, lost mode and remote actions.

Reports and dashboards

Default and custom dashboards, PDF reports, and reports that can be shared and scheduled.

NinjaOne

• Per-device pricingCustom

  Tiered by endpoint count: about $3.75 per endpoint a month at 50 or fewer, falling to $1.50 at 10,000, by quote.

SuperOps

Pricing could not be confirmed. See superops.com.