The Twenty Insider’s Guide
Everything we know about Twenty in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Twenty
The Insider’s Guide
Open-source CRM with a custom data model, cloud or self-hosted
Every plan, grade, refund rule and rival among CRM tools, read from Twenty’s own pages.
Made by Twenty.com PBC · checked Oct 5, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02Insider tipsWhat most people miss: ways to pay less, settings worth changing and the catches
- 03What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 04What it doesIts main features, where it runs, what it works with and who makes it
- 05Where it standsIts grades against its category, and whether to keep it or make your own
- 06The alternativesThe tools it is most often weighed against, side by side
- 07Quick answersThe questions people ask about it, each answered in a line or two
- 08About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Twenty’s own pages, its app-store listings and our grades. Every fact in it is on Twenty’s page too, where it is kept up to date. Checked Oct 5, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.8
GPA, above 40 of the 48 other CRM tools we grade
Twenty is an open-source CRM aimed at teams that want to shape the system around their own data. Custom objects, fields, views and no-code workflows are unlimited on every plan, and developers can extend it with TypeScript apps and a REST and GraphQL API. It runs on Twenty's managed cloud, priced per user, or on your own servers, where the open-source core is free.
To get you started, here are 9 things to know about Twenty, taken from its own pages and our grades.
No rating on record, and it's aimed at technical teams: designing your own objects, fields and views is the work, not a side effect of it.
- 1
Best for technical teams shaping a CRM around their data
Twenty is an open-source CRM you shape yourself, with custom objects, relations and no-code workflows on every plan.
- 2
Paid plans start at $9 a month for each person
As its pricing page puts it: $9 per user / month, billed yearly ($12 billed monthly).
- 3
There is a free plan
Self-hosted Pro: the open-source core is free on your own infrastructure, with full customization, custom apps, up to 5 workspaces and community support. The cloud has no free plan.
- 4
It runs on Web
Web.
- 5
Custom data model
Create custom objects, add fields from more than 20 field types and relate any objects to each other. Objects, fields and records are unlimited on every plan.
- 6
Table, kanban and calendar views
Any object can be shown as a table, a kanban board or a calendar, with AND/OR filters, multi-field sorting, grouping and saved views.
- 7
No-code workflows
A visual builder automates processes triggered by record changes, schedules, manual actions or incoming webhooks. Cloud Pro includes 50 workflow credits a year on yearly billing.
- 8
A 2.8 GPA, above 40 of 48
That is against the other CRM tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Twenty you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
Twenty at a glance
- Pricing
- Free plan, from $9 per user / month, billed yearly ($12 billed monthly)
- Free plan
- Yes
- Free trial
- 30-day free trial of the cloud, no credit card required
- Runs on
- Web
- Made by
- Twenty.com PBC
- Category
- CRM Software
- Our grade
- 2.8 GPA, good
The report card
Best for technical teams shaping a CRM around their data
Twenty is an open-source CRM you shape yourself, with custom objects, relations and no-code workflows on every plan. The cloud is $9 a user on yearly billing and the core is free on your own servers. But it's a browser app with no phone apps listed, SSO and audit logs need $19 a user, the API is capped at 50 calls a minute, and its own docs say the integration list is short.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | B | Cloud Pro is $9 a user a month on yearly billing, or $12 monthly, in the cheapest quarter of this category against a $24 middle. And it isn't a stripped plan: unlimited records and custom objects, workflows, AI agents and the API are all in. SSO and audit logs need Organization at $19. |
| Free plan and trial | B | The open-source core is free on your own servers, with full customization, custom apps and up to 5 workspaces. The price is hosting it yourself with community support. The cloud has no free plan, only a 30-day trial that doesn't need a card. |
| Features | B | Custom objects with more than 20 field types, table, kanban and calendar views of anything, a visual workflow builder, Google and Microsoft mail and calendar sync, AI agents inside your permissions, and REST and GraphQL APIs. It covers the CRM job, without campaigns, quoting or a help desk. |
| Ease of use | C | No rating on record, and it's aimed at technical teams: designing your own objects, fields and views is the work, not a side effect of it. The cloud at least is hosted for you, while the free route puts a server on your plate as well. |
| Platforms and integrations | B | A web app, with no phone or desktop app on our listing. It connects to Google Workspace, Microsoft 365 and Zapier, and cloud workspaces come with an MCP server for Claude and ChatGPT. The API is on every plan, limited to 50 calls a minute on Pro. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Twenty is for
- Fits if you're a technical team and want the CRM built round your data, not the other way
- Works for teams that need to self-host and keep CRM data on their own servers
Who it is not for
- Skip it if you want a phone app, as it's a web app only
- Not for you if you want it free without running a server, because the cloud only has a 30-day trial
- Tight if you lean on lots of ready-made integrations, as Twenty's own docs say its range isn't as broad as Salesforce's or HubSpot's yet
- Pricey if you need SSO, row-level permissions or audit logs, which need Organization at $19 a user
- Watch out: the API is capped at 50 calls a minute on Pro, and there are no campaigns, quotes or help desk
Good to know
Good for
- Technical teams that want to shape a CRM around their own data model
- Organizations that need to self-host and own their CRM data
- Teams wanting a low per-seat price with unlimited custom objects
Worth knowing
- The hosted cloud has no free plan, only a 30-day trial; the free option means self-hosting with community support.
- SSO, row-level permissions and audit logs need Organization at $19 per user / month, on cloud or self-hosted.
- Pro API access is limited to 50 calls a minute, or 100 on Organization.
- Twenty's own docs say its integration ecosystem is not yet as broad as Salesforce's or HubSpot's.
Part 02 · Tips
Insider tips
What most people miss: ways to pay less, settings worth changing and the catches
6
Things most people miss, each from its own help pages
The things about Twenty that are easy to miss until they cost you: ways to pay less, settings worth changing and the catches at renewal or when you leave. Each one is from Twenty’s own pages, linked beside it.
Read on Oct 17, 2026. Read from Twenty's documentation, pricing page and terms on 17 October 2026. Not tried out: these tips are what its own pages say.
- 1
Renewal
The 30-day trial asks for a card, the 7-day one doesn't
Twenty's sign-up guide offers two trials with full access: 30 days with a credit card, or 7 days without one. If you hand over a card, put the end date in your calendar.
docs.twenty.com - 2
Pay less
Workflows and AI draw on credits worth $1 each
Its credits page says one credit is $1 of usage for workflows, AI agents and AI chat. Monthly billing includes 5 a month and yearly billing 50 a year, and unused credits roll over up to one period's worth. Check what's eating them, by workflow, in Settings → Billing.
docs.twenty.com - 3
Shortcut
Press Cmd+K for the command menu and / to search
Cmd+K (Ctrl+K on Windows) opens a menu for creating records, getting back deleted records and seeing the shortcuts that jump to each object. Press / to search across everything.
docs.twenty.com - 4
Setting
Give every API key its own role
Twenty's permissions page says API keys without a role use default permissions, and it advises a specific role for production keys. Assign one under Settings → Members → Roles, in the role's Assignment tab. While you're there, set the Default Role new members get.
docs.twenty.com - 5
Renewal
Price rises wait for your renewal, with 30 days' notice
Twenty's terms say subscriptions renew automatically, price changes only apply at your next renewal, and you get at least 30 days' notice of an increase. Cancelling takes effect at the end of the period you've paid for, and fees aren't refunded.
twenty.com - 6
Leaving
Export your data before you stop paying
The terms let you export any time while a trial or subscription is active. Once it ends, the workspace is suspended and data is kept for at least 14 days, with an email warning before it's deleted. To get at the export then, you'd have to reactivate.
twenty.com
Part 03 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$9
A month to start, for each person. There is a free plan too
Twenty has a free plan. Paid plans start at $9 per user / month, billed yearly ($12 billed monthly).
And it isn't a stripped plan: unlimited records and custom objects, workflows, AI agents and the API are all in.
Pro, self-hosted
$0
The open-source core on your own servers: full customization, custom apps, up to 5 workspaces and community support.
Pro, cloud
$9
per user / month, billed yearly ($12 billed monthly)
Hosted by Twenty with unlimited seats, records and custom objects, workflows, AI agents, the API and standard support.
Organization
$19
per user / month, billed yearly ($25 billed monthly)
Cloud or a self-hosted license. Adds row-level permissions, SAML/OIDC SSO, audit logs and priority support; a custom domain on cloud.
Enterprise
From $50k
per year
Single-tenant isolation, IP allow-listing, SCIM provisioning and dedicated support with an SLA. Self-hosted adds air-gapped deployment and LTS releases.
The free plan
Self-hosted Pro: the open-source core is free on your own infrastructure, with full customization, custom apps, up to 5 workspaces and community support. The cloud has no free plan.
Trying it first
30-day free trial of the cloud, no credit card required
Read from twenty.com on Oct 5, 2026.
Ways to pay less
Annual discount
25% off with yearly billing
The pricing toggle marks yearly billing as 25% off: cloud Pro is $9 per user a month yearly against $12 monthly, and Organization is $19 against $25.
Stated on twenty.com
Part 04 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Open-source CRM with a custom data model, cloud or self-hosted. Here is what it does, as its own site describes it, and what it covers: open source, self-hostable, public API, AI features, sales pipeline, workflow automation, AI agents.
It covers the CRM job, without campaigns, quoting or a help desk.
- Custom data model
- Create custom objects, add fields from more than 20 field types and relate any objects to each other. Objects, fields and records are unlimited on every plan.
- Table, kanban and calendar views
- Any object can be shown as a table, a kanban board or a calendar, with AND/OR filters, multi-field sorting, grouping and saved views.
- No-code workflows
- A visual builder automates processes triggered by record changes, schedules, manual actions or incoming webhooks. Cloud Pro includes 50 workflow credits a year on yearly billing.
- Email and calendar sync
- Connect Google Workspace or Microsoft 365 mailboxes and calendars; emails and events attach to the matching people and companies, and you can send email from Twenty.
- AI agents and MCP server
- AI agents answer questions, enrich records and run multi-step tasks within your permission model. Cloud workspaces ship with an MCP server for assistants such as Claude and ChatGPT.
- API and apps framework
- REST and GraphQL endpoints follow your custom data model, with webhooks. Developers can ship objects, server logic and React components as TypeScript apps.
Where it runs
- Web
What it works with
- Google Workspace
- Microsoft 365
- Zapier
- Claude
- ChatGPT
- Cursor
Who makes Twenty
Twenty is made by Twenty.com PBC, a public benefit corporation incorporated in Delaware whose team is in Paris. Its CRM is open source; it earns money from per-user subscriptions to its paid plans, which start at $9 per user a month.
- Based
- Paris, Francesiliconcanals.com
- Ownership
- Privately held. Privately held and venture-backed: Runa Capital led its seed round with Y Combinator taking part, by Runa's own page. Its terms describe it as a Delaware public benefit corporation and name no parent company.runacap.com
- Funding
- Raised a $5 million seed round (about €4.7 million) led by Runa Capital in November 2024, with Y Combinator and founders or executives of HubSpot, Front, Pipedrive and others taking part, as Tech.eu, Silicon Canals and Runa reported. FrenchWeb mentions an earlier pre-seed in 2023 with no amount.tech.eusiliconcanals.comrunacap.comfrenchweb.fr
- Founders and leaders
- Félix Malfait, Co-founder and CEOtech.eu
- Charles Bochet, Co-founderrunacap.com
- Thomas Colas des Francs, Co-founderrunacap.com
- Partner program
- Certified partner program for agencies and freelancers with at least one shipped Twenty project: a badge, a directory profile and matched client briefs. Free to apply and be listed; partners set and keep their own rates.twenty.com
- Lately
- 2.40.0: Pick an AI model by tier · Sep 15, 2026
- 2.39.0: Field descriptions on hover · Sep 9, 2026
- 2.38.1: More flexible record pages · Sep 6, 2026
- 2.37.0: Attach files to records with AI · Aug 28, 2026
Read on Oct 18, 2026 from the company’s own pages and from news reports. What is not stated there is left out.
Part 05 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
40/48
Other CRM tools it is graded above
Twenty's GPA of 2.8 is higher than 40 of the 48 other CRM tools we grade, and level with 7.
It stands best on value for money (B, above 42 of 48) and worst on ease of use (C, above 1).
Its paid plans start at $9 a month for each person, against a middle price of $24 for the category: 3 of the 46 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.
Each grade against the category
Every bar is all 49 CRM tools we grade, cut by the letter each got. Twenty’s own letter is outlined.
- BValue for moneyAbove 42 of 48
- BFree plan and trialAbove 37 of 48
- BFeaturesAbove 18 of 48
- CEase of useAbove 1 of 48
- BPlatforms and integrationsAbove 5 of 48
Price against what you get
Each dot is one of 47 CRM tools. Further left costs less; higher up scores better on features, ease of use and platforms. Twenty is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Twenty you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.8 is higher than 40 of the 48 other CRM tools we grade. It costs $108 a year. Twenty is open source, so there is a third way: take its code and run it yourself.
What you could make
- Sales pipeline: an app builder makes this well.
What you could not
- Connections to other products, each kept working as those products change.
- An AI agent, with the models and the safeguards behind it.
- It is priced for each person, which means accounts and billing for a team.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Twenty’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 06 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Attio, Salesforce, HubSpot, EspoCRM and SuiteCRM
The 5 tools Twenty is most often weighed against, with where each one differs from it.
- 2.4GPA
Attio
Free plan · from $35/mo
CRM with a customizable data model, workflows and AI agents.
- Only Attio lists iOS and Android apps.
- Only Attio lists a browser extension.
- Twenty is open source and self-hostable, according to its own site.
- 2.8GPA
Salesforce
Free plan · from $25/mo
CRM platform for sales teams with AI agents and a free 2-user suite.
- Only Salesforce lists iOS and Android apps.
- Only Salesforce lists a browser extension.
- Twenty is open source and self-hostable, according to its own site.
- 3.2GPA
HubSpot
Free plan · from $20/mo
Free CRM at the center of a marketing, sales and service suite.
- Only HubSpot lists iOS and Android apps.
- Only HubSpot lists a browser extension.
- Twenty is open source and self-hostable, according to its own site.
- 2.6GPA
EspoCRM
Free plan · from $15/mo
Open-source CRM you can self-host for free or rent in the cloud.
- Twenty also covers AI agents.
- EspoCRM also covers kanban boards and reports.
- 2.4GPA
SuiteCRM
Free plan · from £130/mo
Open-source CRM with no per-user license fees.
- Twenty also covers AI agents.
- SuiteCRM also covers marketing automation and reports.
Part 07 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
15
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Twenty free?
Twenty has a free plan. Self-hosted Pro: the open-source core is free on your own infrastructure, with full customization, custom apps, up to 5 workspaces and community support.
How much does Twenty cost?
Twenty lists 4 plans. Pro, self-hosted: $0.
What platforms does Twenty work on?
Twenty is available on Web.
Does Twenty offer any discounts?
Twenty publicly lists the following: 25% off with yearly billing.
Does Twenty have an Android app?
No Android app was listed when its pages were read on Oct 5, 2026. Twenty is listed for Web.
Does Twenty have an iPhone app?
No iPhone app was listed when its pages were read on Oct 5, 2026. Twenty is listed for Web.
Is Twenty open source?
Yes. Twenty is open source, according to its own site.
Does Twenty have an API?
Yes. Twenty offers a public API, according to its own site.
What does Twenty integrate with?
Twenty's listing names Google Workspace, Microsoft 365, Zapier, Claude, ChatGPT and Cursor.
Does Twenty have a free trial?
Yes. 30-day free trial of the cloud, no credit card required.
Who makes Twenty?
Twenty is made by a company of the same name. Privately held and venture-backed: Runa Capital led its seed round with Y Combinator taking part, by Runa's own page.
What are the alternatives to Twenty?
The closest alternatives to Twenty in our directory are Attio, Salesforce, HubSpot, EspoCRM and SuiteCRM.
How does Twenty compare with other CRM tools?
Twenty's GPA of 2.8 is higher than 40 of the 48 other CRM tools we grade, and level with 7.
Is Twenty good value for money?
ToolGPA grades Twenty B for value for money. Its paid plans start at $9 a month for each person, against a middle price of $24 for the category: 3 of the 46 others that charge start lower.
Could I make my own version of Twenty?
To replace Twenty you would be making connections to other products, each kept working as those products change.
Where this guide comes from
The prices, plans, platforms and features were read from Twenty’s own pages on Oct 5, 2026, and the grades were given on Oct 10, 2026. Graded from this listing, whose facts were read from Twenty's own pages on 5 October 2026. Also tested with a demo account on 2026-03-17.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Twenty.com PBC. Prices change, so check twenty.com before you buy.
Part 08 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
3,189
Tools graded, in 94 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
3,189
tools graded
94
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Twenty, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/twenty
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Twenty: The Insider's Guide", checked Oct 5, 2026. https://toolgpa.com/tools/twenty
Know someone choosing between CRM tools?
Send them this guide: toolgpa.com/tools/twenty/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded CRM tools after Twenty, each with an Insider's Guide of its own.
- CRM Software Insider's GuideEvery one of the 49 CRM tools we grade, compared
- HubSpot Insider's GuideFree CRM at the center of a marketing, sales and service suite3.2 GPA
- Bigin by Zoho CRM Insider's GuidePipeline-based CRM from Zoho for small businesses2.8 GPA
- Bitrix24 Insider's GuideFlat-priced CRM with tasks, chat, video calls and a site builder2.8 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Twenty’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Twenty is a trademark of its owner, and this guide is not made, paid for or approved by Twenty.com PBC. Prices and plans change: check twenty.com before you buy.