The Vtiger Insider’s Guide
Everything we know about Vtiger in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Vtiger
The Insider’s Guide
All-in-one CRM with a free cloud plan and an open-source edition
Every plan, grade, refund rule and rival among CRM tools, read from Vtiger’s own pages.
Made by Vtiger · checked Oct 9, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Vtiger’s own pages, its app-store listings and our grades. Every fact in it is on Vtiger’s page too, where it is kept up to date. Checked Oct 9, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.8
GPA, above 40 of the 48 other CRM tools we grade
Vtiger is a CRM that puts sales, marketing, help desk, projects and inventory in one system, with a shared customer record it calls One View. The cloud product has a free plan for up to 10 users and four paid editions, and cheaper Single App licenses can be mixed in for people who only need one of the five apps. A separate open-source community edition can be downloaded and self-hosted.
To get you started, here are 9 things to know about Vtiger, taken from its own pages and our grades.
No rating on record, and it's five apps in one, so there's a fair bit of finding your way round and setting up before it pays off.
- 1
Best for small firms wanting sales and support in one CRM
Vtiger puts sales, marketing, help desk, projects and inventory in one system, with one customer page for all of it.
- 2
Paid plans start at $12 a month for each person
As its pricing page puts it: $12 per user / month, billed annually ($15 billed monthly).
- 3
There is a free plan
One Pilot: free for up to 10 users and 3,000 records, with 3 GB of storage, 1,000 campaign emails a month, a deal pipeline, help desk basics and the mobile app.
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
One View customer records
Leads, contacts and organizations carry their full interaction history on one page, with duplicate prevention and idle alerts included in the free plan.
- 6
Sales pipeline
Deals move through customizable stages in a kanban view. Multiple pipelines and playbooks start on One Growth; forecasting and quotas on One Professional.
- 7
Marketing automation
Email campaigns, autoresponders, web-to-lead forms and landing pages, with monthly send limits of 1,000 emails on the free plan and 20,000 on One Professional.
- 8
A 2.8 GPA, above 40 of 48
That is against the other CRM tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Vtiger you would be making email sent in volume that still reaches the inbox. That is not a weekend's work, with an AI app builder or without one.
Vtiger at a glance
- Pricing
- Free plan, from $12 per user / month, billed annually ($15 billed monthly)
- Free plan
- Yes
- Free trial
- 15-day free trial of the paid editions, no credit card required
- Runs on
- Web, iOS, Android
- Made by
- Vtiger, since 2004
- Category
- CRM Software
- Our grade
- 2.8 GPA, good
The report card
Best for small firms wanting sales and support in one CRM
Vtiger puts sales, marketing, help desk, projects and inventory in one system, with one customer page for all of it. Ten people can use it free and paid plans start at $12 a user. But free stops at 3,000 records and one pipeline, One Growth stops at 15 users before a jump to $30 a head, AI is a $12 add-on, and there's a lot to set up.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | B | One Growth is $12 a user a month on yearly billing, inside the cheapest quarter of this category against a $24 middle, with multiple pipelines, a customer portal, invoicing and 100,000 records. It stops at 15 users: past that it's One Professional at $30, and the AI is a $12 add-on. |
| Free plan and trial | B | One Pilot is free for up to 10 users with a deal pipeline, 1,000 campaign emails a month, help desk basics, 3 GB of storage and the phone app. The wall is 3,000 records and one pipeline, and most teams will meet it. |
| Features | B | One customer page with the full history, a kanban deal pipeline, email campaigns with web forms and landing pages, a help desk with SLAs, invoices, sales orders and projects with Gantt views. The CRM job and the departments either side of it. Forecasting and lead scoring need One Professional. |
| Ease of use | C | No rating on record, and it's five apps in one, so there's a fair bit of finding your way round and setting up before it pays off. What helps is that the cloud plans run in a browser with nothing to install and each customer's history sits on one page. |
| Platforms and integrations | B | Web, iPhone and Android, with the phone app on the free plan too, but no desktop app. It connects to Google Workspace, Microsoft Outlook and Teams, WhatsApp, Mailchimp, QuickBooks, DocuSign and Zapier, and there's an open-source edition you can host yourself. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Vtiger is for
- Fits if you're a team of up to 10 with under 3,000 records and want a free CRM
- Works for teams where sales, support and invoicing should hang off the same customer record
Who it is not for
- Tight if your contact list is big, because the free plan stops at 3,000 records and one pipeline
- Pricey if you grow past 15 users, as One Growth stops there and One Professional is $30 a user
- Not for you if you just want a simple pipeline, since this is five apps in one
- Watch out: the AI on One Growth is a $12 a user add-on, and listed prices exclude local taxes
- Pricey if you need forecasting or lead scoring, which start on One Professional at $30, or $42 monthly
Good to know
Good for
- Small businesses that want sales, marketing, support and inventory in one system
- Teams of up to 10 starting on a free plan
- Developers who want an open-source CRM to self-host and modify
Worth knowing
- The free One Pilot plan stops at 10 users and 3,000 records, and One Growth at 15 users and 100,000 records.
- AI features listed under One Growth are marked as a paid Calculus AI add-on at $12 per user a month; One AI has them built in.
- Listed prices exclude local taxes, and One Growth has no Single App license.
- The open-source edition is self-hosted and separate from the cloud plans; Vtiger notes that hosting and upkeep are your cost.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$12
A month to start, for each person. There is a free plan too
Vtiger has a free plan. Paid plans start at $12 per user / month, billed annually ($15 billed monthly).
One Pilot
$0
Up to 10 users and 3,000 records, with contacts, a deal pipeline, email campaigns, basic help desk, tasks and 3 GB of storage.
One Growth
$12
per user / month, billed annually ($15 billed monthly)
Up to 15 users and 100,000 records. Adds multiple pipelines, deal playbooks, a customer portal, invoicing and custom dashboards.
One Professional
$30
per user / month, billed annually ($42 billed monthly)
Adds forecasting, quotas, lead scoring, live chat, Process Designer and purchase orders. Single App users are $20 ($28 billed monthly).
One Enterprise
$42
per user / month, billed annually ($58 billed monthly)
Adds multiple currencies, internal ticketing, work orders and project time tracking. Single App users are $30 ($42 billed monthly).
One AI
$50
per user / month, billed annually ($66 billed monthly)
Everything in One Enterprise with predictive and generative AI built in. Single App users are $38 ($50 billed monthly).
The free plan
One Pilot: free for up to 10 users and 3,000 records, with 3 GB of storage, 1,000 campaign emails a month, a deal pipeline, help desk basics and the mobile app.
Trying it first
15-day free trial of the paid editions, no credit card required
Read from vtiger.com on Oct 9, 2026.
Ways to pay less
Annual discount
Lower per-user price with yearly billing
The pricing page advertises savings of up to 34% for yearly billing. One Professional is $30 per user a month billed annually against $42 billed monthly.
Stated on vtiger.comBy country
Rupee prices shown to buyers in India
Vtiger's pricing page shows rupees to visitors in India. On Oct 9, 2026, One Growth was ₹840 per user / month billed annually there; the US version of the page, archived on Oct 5, 2026, shows $12.
Stated on vtiger.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
All-in-one CRM with a free cloud plan and an open-source edition. Here is what it does, as its own site describes it, and what it covers: open source, self-hostable, AI features, sales pipeline, marketing automation, workflow automation, invoicing.
The CRM job and the departments either side of it.
- One View customer records
- Leads, contacts and organizations carry their full interaction history on one page, with duplicate prevention and idle alerts included in the free plan.
- Sales pipeline
- Deals move through customizable stages in a kanban view. Multiple pipelines and playbooks start on One Growth; forecasting and quotas on One Professional.
- Marketing automation
- Email campaigns, autoresponders, web-to-lead forms and landing pages, with monthly send limits of 1,000 emails on the free plan and 20,000 on One Professional.
- Help desk
- Email-to-case and response and resolution SLAs are in the free plan. A customer portal arrives on One Growth and live web chat on One Professional.
- Inventory, invoicing and projects
- Invoices and sales orders start on One Growth, and vendors, purchase orders and subscriptions on One Professional. Projects have tasks, Gantt and kanban views.
- Open-source community edition
- A downloadable edition under the Vtiger Public License, which is based on the Mozilla Public License, with Docker and Linux or Windows server bundles.
Where it runs
- Web
- iOS
- Android
What it works with
- Google Workspace
- Microsoft Teams
- Zapier
- Microsoft Outlook
- DocuSign
- Mailchimp
- QuickBooks
Vtiger is made by Vtiger, and has been around since 2004.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
40/48
Other CRM tools it is graded above
Vtiger's GPA of 2.8 is higher than 40 of the 48 other CRM tools we grade, and level with 7.
It stands best on value for money (B, above 42 of 48) and worst on ease of use (C, above 1).
Its paid plans start at $12 a month for each person, against a middle price of $24 for the category: 9 of the 46 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less.
Each grade against the category
Every bar is all 49 CRM tools we grade, cut by the letter each got. Vtiger’s own letter is outlined.
- BValue for moneyAbove 42 of 48
- BFree plan and trialAbove 37 of 48
- BFeaturesAbove 18 of 48
- CEase of useAbove 1 of 48
- BPlatforms and integrationsAbove 5 of 48
Price against what you get
Each dot is one of 47 CRM tools. Further left costs less; higher up scores better on features, ease of use and platforms. Vtiger is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Vtiger you would be making email sent in volume that still reaches the inbox. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.8 is higher than 40 of the 48 other CRM tools we grade. It costs $144 a year. Vtiger is open source, so there is a third way: take its code and run it yourself.
What you could make
- Sales pipeline and invoicing: an app builder makes these well.
What you could not
- Email sent in volume that still reaches the inbox.
- Connections to other products, each kept working as those products change.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Vtiger’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Zoho CRM, SuiteCRM, Odoo CRM, Bitrix24 and EspoCRM
The 5 tools Vtiger is most often weighed against, with where each one differs from it.
- 2.6GPA
Zoho CRM
Free plan · from $14/mo
Sales CRM with a free edition, process automation and Zia AI.
- Vtiger is open source and self-hostable, according to its own site.
- Vtiger also covers marketing automation and invoicing.
- 2.4GPA
SuiteCRM
Free plan · from £130/mo
Open-source CRM with no per-user license fees.
- Only Vtiger lists iOS and Android apps.
- Vtiger also covers invoicing.
- SuiteCRM also covers reports.
- 2.8GPA
Odoo CRM
Free plan · from $31.10/mo
Open-source CRM app from the Odoo business suite.
- Vtiger also covers marketing automation and invoicing.
- Odoo CRM also covers kanban boards and reports.
- 2.8GPA
Bitrix24
Free plan · from $49/mo
Flat-priced CRM with tasks, chat, video calls and a site builder.
- Only Bitrix24 lists macOS, Windows and Linux apps.
- Vtiger is open source, according to its own site.
- Vtiger also covers marketing automation and invoicing.
- 2.6GPA
EspoCRM
Free plan · from $15/mo
Open-source CRM you can self-host for free or rent in the cloud.
- Only Vtiger lists iOS and Android apps.
- Vtiger also covers marketing automation and invoicing.
- EspoCRM also covers kanban boards and reports.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Vtiger free?
Vtiger has a free plan. One Pilot: free for up to 10 users and 3,000 records, with 3 GB of storage, 1,000 campaign emails a month, a deal pipeline, help desk basics and the mobile app.
How much does Vtiger cost?
Vtiger lists 5 plans. One Pilot: $0.
What platforms does Vtiger work on?
Vtiger is available on Web, iOS and Android.
Does Vtiger offer any discounts?
Vtiger publicly lists the following: Lower per-user price with yearly billing; Rupee prices shown to buyers in India.
Does Vtiger have a Windows app?
No Windows app was listed when its pages were read on Oct 9, 2026. Vtiger is listed for Web, iOS and Android.
Does Vtiger have a macOS app?
No macOS app was listed when its pages were read on Oct 9, 2026. Vtiger is listed for Web, iOS and Android.
Is Vtiger open source?
Yes. Vtiger is open source, according to its own site.
What does Vtiger integrate with?
Vtiger's listing names Google Workspace, Microsoft Teams, WhatsApp, Zapier, Microsoft Outlook, DocuSign, Mailchimp and QuickBooks.
Does Vtiger have a free trial?
Yes. 15-day free trial of the paid editions, no credit card required.
Who makes Vtiger?
Vtiger is made by a company of the same name. It dates from 2004.
What are the alternatives to Vtiger?
The closest alternatives to Vtiger in our directory are Zoho CRM, SuiteCRM, Odoo CRM, Bitrix24 and EspoCRM.
How does Vtiger compare with other CRM tools?
Vtiger's GPA of 2.8 is higher than 40 of the 48 other CRM tools we grade, and level with 7.
Is Vtiger good value for money?
ToolGPA grades Vtiger B for value for money. Its paid plans start at $12 a month for each person, against a middle price of $24 for the category: 9 of the 46 others that charge start lower.
Could I make my own version of Vtiger?
To replace Vtiger you would be making email sent in volume that still reaches the inbox.
Where this guide comes from
The prices, plans, platforms and features were read from Vtiger’s own pages on Oct 9, 2026, and the grades were given on Oct 10, 2026. Graded from this listing, whose facts were read from Vtiger's own pages on 9 October 2026. Its US dollar prices come from a copy of the pricing page archived on 5 October 2026, as the live page shows rupees here. Also tested with a demo account on 2026-07-11.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Vtiger. Prices change, so check vtiger.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
3,189
Tools graded, in 94 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
3,189
tools graded
94
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Vtiger, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/vtiger
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Vtiger: The Insider's Guide", checked Oct 9, 2026. https://toolgpa.com/tools/vtiger
Know someone choosing between CRM tools?
Send them this guide: toolgpa.com/tools/vtiger/guide
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See our other guides
The best-graded CRM tools after Vtiger, each with an Insider's Guide of its own.
- CRM Software Insider's GuideEvery one of the 49 CRM tools we grade, compared
- HubSpot Insider's GuideFree CRM at the center of a marketing, sales and service suite3.2 GPA
- Bigin by Zoho CRM Insider's GuidePipeline-based CRM from Zoho for small businesses2.8 GPA
- Bitrix24 Insider's GuideFlat-priced CRM with tasks, chat, video calls and a site builder2.8 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Vtiger’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Vtiger is a trademark of its owner, and this guide is not made, paid for or approved by Vtiger. Prices and plans change: check vtiger.com before you buy.