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The Zoho Survey Insider’s Guide

Everything we know about Zoho Survey in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.

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ToolGPAOctober 2026

Zoho Survey

The Insider’s Guide

Survey builder from Zoho with offline collection and reports

Every plan, grade, refund rule and rival among form and survey tools, read from Zoho Survey’s own pages.

Made by Zoho Corporation · checked Oct 6, 2026 · toolgpa.com

2.8GPA

Contents

  1. 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
  2. 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
  3. 03What it doesIts main features, where it runs, what it works with and who makes it
  4. 04Where it standsIts grades against its category, and whether to keep it or make your own
  5. 05The alternativesThe tools it is most often weighed against, side by side
  6. 06Quick answersThe questions people ask about it, each answered in a line or two
  7. 07About ToolGPAWho made this guide, what else is on the site, and how to cite it

ToolGPA put this guide together from Zoho Survey’s own pages, its app-store listings and our grades. Every fact in it is on Zoho Survey’s page too, where it is kept up to date. Checked Oct 6, 2026.

Part 01 · Overview

Welcome

What it is, who it suits, its grades and the ten things to know first

2.8

GPA, above 22 of the 30 other form and survey tools we grade

Zoho Survey is an online survey builder from Zoho with more than 30 question types and over 250 templates. Surveys go out by email, link, website embed, pop-up, QR code or SMS, and an offline app collects responses on tablets without a connection. Results appear in real-time reports, and the paid plans add logic, cross-tab and trend reports, white labeling and integrations with Zoho CRM and other tools.

To get you started, here are 9 things to know about Zoho Survey, taken from its own pages and our grades.

No store rating on record, and there's a survey to assemble plus a plan's worth of gating to navigate.
From our grade for ease of use
  1. 1

    Best for surveys online or offline, for one person

    Zoho Survey has more than 30 question types, surveys by email, link, pop-up or QR code, and a tablet app that keeps collecting with no connection, from $7.42 a month billed annually.

  2. 2

    Paid plans start at $7.42 a month

    As its pricing page puts it: $7.42 per month, billed annually (Basic, annual billing only).

  3. 3

    There is a free plan

    1 user, unlimited surveys, 10 questions and 100 responses per survey, with email, embed and pop-up distribution. No skip logic, logo or XLS and CSV export.

  4. 4

    It runs on 3 platforms

    Web, iOS and Android.

  5. 5

    Survey builder and AI Survey Creator

    Build from more than 30 question types and over 250 templates, or describe a survey and have the AI Survey Creator draft it. Both are on every plan.

  6. 6

    Skip logic and scoring

    Display, page and answer logic show or skip questions based on earlier answers, and scoring assigns points to responses. Both start on Plus.

  7. 7

    Distribution channels

    Send surveys by email, link, social media, website embed, pop-up or inside an email on every plan. SMS distribution starts on Plus.

  8. 8

    A 2.8 GPA, above 22 of 30

    That is against the other form and survey tools we grade, on value, the free plan, features, ease of use and platforms.

  9. 9

    Keep it

    The plain part of Zoho Survey you could make: surveys, forms, templates and reports. What surrounds it you could not. The 4 things listed below take a company, not a weekend.

Zoho Survey at a glance

Pricing
Free plan, from $7.42 per month, billed annually (Basic, annual billing only)
Free plan
Yes
Free trial
7-day Enterprise trial, no credit card required
Runs on
Web, iOS, Android
Made by
Zoho Corporation
Category
Forms & Surveys
Our grade
2.8 GPA, good

The report card

Best for surveys online or offline, for one person

Zoho Survey has more than 30 question types, surveys by email, link, pop-up or QR code, and a tablet app that keeps collecting with no connection, from $7.42 a month billed annually. The catch is how it's sliced: Basic has no monthly billing, skip logic waits for Plus at $25, the integrations and webhooks for Pro at $35, and every plan below Enterprise is for one user.

ToolGPA report cardZoho SurveyGraded Oct 10, 2026
SubjectGradeComment
Value for moneyA$7.42 a month billed annually is under a third of this category's $24 middle, and it buys unlimited questions, 12,000 responses per survey a year, theming, offline collection and exports. Even Plus, where skip logic begins, only reaches that middle price.
Free plan and trialCUnlimited surveys for one user, but each stops at 10 questions and 100 responses, with no skip logic, no logo and no XLS or CSV export. There's a 7-day Enterprise trial with no credit card.
FeaturesBIt covers the whole survey job with nothing missing: 30-plus question types, 250-plus templates, an AI creator on every plan, distribution by email, link, embed, pop-up, QR or SMS, offline kiosk collection, cross-tab and trend reports, SPSS export and 90-odd languages.
Ease of useCNo store rating on record, and there's a survey to assemble plus a plan's worth of gating to navigate. Describing it to the AI Survey Creator, or picking one of the 250-plus templates, is the fast way in.
Platforms and integrationsBWeb plus both phones, with an offline app for iPad and Android tablets, and Zoho CRM, Google Sheets, Zapier and Tableau wired in. No desktop app, and those integrations and webhooks only start at Pro.
Grade point averageGood, out of 4.02.8

An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.

Who Zoho Survey is for

  • Fits if your team already uses Zoho CRM, Zoho Sheet or other Zoho apps
  • Works for one person running surveys on tablets where there's no connection, from $7.42 a month billed annually

Who it is not for

  • Tight if you stay free: 10 questions and 100 responses a survey, with no skip logic, logo or XLS and CSV export
  • Not for you if several people need to work on surveys, as only Enterprise at $75 has 3 users
  • Skip it if you want to pay monthly on the cheapest plan, since Basic is annual only and monthly billing caps responses per survey
  • Pricey if you need skip logic or scoring, which wait for Plus at $25 a month billed annually
  • Watch out: webhooks, white labeling and the Zoho CRM, Google Sheets, Zapier and Tableau links start at Pro at $35

Good to know

Good for

  • Teams that already use Zoho CRM, Zoho Sheet or other Zoho apps
  • Field surveys on tablets where there is no connection
  • Single users who want unlimited responses on an annual plan

Worth knowing

  • The free plan allows 10 questions and 100 responses per survey, with no skip logic, logo or XLS and CSV export.
  • Free, Basic, Plus and Pro each include 1 user; only Enterprise has 3 users, user management and audit logs.
  • Basic is sold on annual billing only, and monthly billing limits responses per survey to between 3,000 and 7,000 a month.
  • Webhooks, white labeling and the Google Sheets, Zapier, Zoho CRM and Tableau integrations start at Pro.

Part 02 · Pricing

What it costs

Every plan, the free plan, ways to pay less and how prices have moved

$7.42

A month to start. There is a free plan too

Zoho Survey has a free plan. Paid plans start at $7.42 per month, billed annually (Basic, annual billing only).

Even Plus, where skip logic begins, only reaches that middle price.
From our grade for value for money

  • Free

    $0

    1 user, unlimited surveys, 10 questions and 100 responses per survey, the AI Survey Creator and real-time responses.

  • Basic

    $7.42

    per month, billed annually (no monthly billing)

    1 user, unlimited questions and 12,000 responses per survey a year, with logo and theme customization, offline collection and XLS and CSV export.

  • Plus

    $25

    per month, billed annually ($35 billed monthly)

    1 user and unlimited responses on annual billing (3,000 per survey a month on monthly), plus skip logic, scoring, SMS and cross-tab reports.

  • Pro

    $35

    per month, billed annually ($49 billed monthly)

    1 user, plus multilingual surveys, white labeling, webhooks, SPSS export and the Zoho CRM, Google Sheets, Zapier and Tableau integrations.

  • Enterprise

    $75

    per month, billed annually ($109 billed monthly)

    3 users, with user management, departments, single sign-on, audit logs, priority support and personalized onboarding.

The free plan

1 user, unlimited surveys, 10 questions and 100 responses per survey, with email, embed and pop-up distribution. No skip logic, logo or XLS and CSV export.

Trying it first

7-day Enterprise trial, no credit card required

Read from zoho.com on Oct 6, 2026.

Ways to pay less

  • Annual discount

    Save up to 35% with yearly billing

    The pricing page advertises up to 35% off for yearly billing: Plus is $25 instead of $35 per month, Pro $35 instead of $49 and Enterprise $75 instead of $109.

    Stated on zoho.com

  • Nonprofit

    Discount for qualifying non-profits

    The pricing page says qualifying non-profit organizations can get a discount by emailing the Zoho Survey sales team. No percentage is published.

    Stated on zoho.com

What the app costs elsewhere

Each country’s App Store price for “Zoho Survey Plus (Monthly)”, against $35.00 in the United States, in dollars at the day’s rate. The four cheapest and the four dearest of 11.

CountryPrice thereIn dollarsAgainst the US
India₹ 800$8.2776% less
IndonesiaRp 169ribu$9.4573% less
South AfricaR179.99$10.8969% less
Australia$17.00$11.8766% less
Philippines₱ 1,990.00$31.689% less
BrazilR$ 179,90$35.94about the same
Germany35,00 €$39.2212% more
United Kingdom£35.00$46.2732% more

Part 03 · Features

What it does

Its main features, where it runs, what it works with and who makes it

3

Places it runs: Web, iOS and Android

Survey builder from Zoho with offline collection and reports. Here is what it does, as its own site describes it, and what it covers: works offline, AI features, templates, forms, surveys, reports.

Web plus both phones, with an offline app for iPad and Android tablets, and Zoho CRM, Google Sheets, Zapier and Tableau wired in.
From our grade for platforms and integrations
Survey builder and AI Survey Creator
Build from more than 30 question types and over 250 templates, or describe a survey and have the AI Survey Creator draft it. Both are on every plan.
Skip logic and scoring
Display, page and answer logic show or skip questions based on earlier answers, and scoring assigns points to responses. Both start on Plus.
Distribution channels
Send surveys by email, link, social media, website embed, pop-up or inside an email on every plan. SMS distribution starts on Plus.
Offline collection
An offline feedback app for iPad and Android tablets runs surveys in kiosk mode and uploads responses once a connection returns. Available from Basic.
Reports and analysis
Real-time reports are on every plan. Filters and sentiment analysis start on Basic, cross-tab and trend reports on Plus, and SPSS export on Pro.
White labeling and translation
Pro and Enterprise can host surveys on their own domain with a custom favicon and translate a survey into more than 90 languages.

Where it runs

  • Web
  • iOS
  • Android

What it works with

  • Zoho CRM
  • Zoho Sheet
  • Google Sheets
  • Slack
  • Zendesk
  • Shopify
  • Zapier
  • Tableau

Zoho Survey is made by Zoho Corporation.

Part 04 · Standing

Where it stands

Its grades against its category, and whether to keep it or make your own

22/30

Other form and survey tools it is graded above

Zoho Survey's GPA of 2.8 is higher than 22 of the 30 other form and survey tools we grade, and level with 6.

It stands best on value for money (A, above 28 of 30) and worst on ease of use (C, above 0).

Its paid plans start at $7.42 a month, against a middle price of $21 for the category: 3 of the 30 others that charge start lower.

On features, ease of use and platforms it scores 2.7 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.

Each grade against the category

Every bar is all 31 form and survey tools we grade, cut by the letter each got. Zoho Survey’s own letter is outlined.

  • AValue for moneyAbove 28 of 30
  • CFree plan and trialAbove 1 of 30
  • BFeaturesAbove 9 of 30
  • CEase of useAbove 0 of 30
  • BPlatforms and integrationsAbove 4 of 30

Price against what you get

Each dot is one of 31 form and survey tools. Further left costs less; higher up scores better on features, ease of use and platforms. Zoho Survey is the marked dot.

C2.0B3.0A4.0$2$5$10$20$50$100More for lessCosts more, scores moreCosts less, scores lessCosts more, scores lessZoho SurveyJotformZoho FormsGoogle FormsGravity FormsTally

What paid plans start at, a month (each step along is roughly double) →

Keep it, or make your own?

Whether this is something you could build for yourself with an AI app builder, and what you would give up.

Keep it

The plain part of Zoho Survey you could make: surveys, forms, templates and reports. What surrounds it you could not. The 4 things listed below take a company, not a weekend.

It is one of the better ones too: its GPA of 2.8 is higher than 22 of the 30 other form and survey tools we grade. It costs $89.04 a year.

What you could make

  • Surveys, forms, templates and reports: an app builder makes these well.

What you could not

  • A real app for iOS and Android. Something home-made would be a web page.
  • It plugs into other products, Zoho CRM, Zoho Sheet and Google Sheets among them.
  • AI features, unless you pay a model provider for each request yourself.
  • The depth: we grade its features B, which means it covers the whole job.

What this rests on. Zoho Survey’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.

Part 05 · Alternatives

The alternatives

The tools it is most often weighed against, side by side

SurveyMonkey, Google Forms, Zoho Forms, SurveySparrow and QuestionPro

The 5 tools Zoho Survey is most often weighed against, with where each one differs from it.

Part 06 · Questions

Quick answers

The questions people ask about it, each answered in a line or two

15

Questions, each answered in a line or two

The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.

Is Zoho Survey free?

Zoho Survey has a free plan. 1 user, unlimited surveys, 10 questions and 100 responses per survey, with email, embed and pop-up distribution.

How much does Zoho Survey cost?

Zoho Survey lists 5 plans. Free: $0.

What platforms does Zoho Survey work on?

Zoho Survey is available on Web, iOS and Android.

Does Zoho Survey offer any discounts?

Zoho Survey publicly lists the following: Save up to 35% with yearly billing; Discount for qualifying non-profits.

Does Zoho Survey have a Windows app?

No Windows app was listed when its pages were read on Oct 6, 2026. Zoho Survey is listed for Web, iOS and Android.

Does Zoho Survey have a macOS app?

No macOS app was listed when its pages were read on Oct 6, 2026. Zoho Survey is listed for Web, iOS and Android.

Is Zoho Survey open source?

Zoho Survey is not described as open source on its own site, as read on Oct 6, 2026.

Does Zoho Survey work offline?

Yes, according to its own site. What works without a connection differs by plan and platform, so check the vendor's page for the detail.

What does Zoho Survey integrate with?

Zoho Survey's listing names Zoho CRM, Zoho Sheet, Google Sheets, Slack, Zendesk, Shopify, Zapier and Tableau.

Does Zoho Survey have a free trial?

Yes. 7-day Enterprise trial, no credit card required.

Who makes Zoho Survey?

Zoho Survey is made by Zoho Corporation.

What are the alternatives to Zoho Survey?

The closest alternatives to Zoho Survey in our directory are SurveyMonkey, Google Forms, Zoho Forms, SurveySparrow and QuestionPro.

How does Zoho Survey compare with other form and survey tools?

Zoho Survey's GPA of 2.8 is higher than 22 of the 30 other form and survey tools we grade, and level with 6.

Is Zoho Survey good value for money?

ToolGPA grades Zoho Survey A for value for money. Its paid plans start at $7.42 a month, against a middle price of $21 for the category: 3 of the 30 others that charge start lower.

Could I make my own version of Zoho Survey?

The plain part of Zoho Survey you could make: surveys, forms, templates and reports.

Where this guide comes from

The prices, plans, platforms and features were read from Zoho Survey’s own pages on Oct 6, 2026, and the grades were given on Oct 10, 2026. Graded from this listing, whose facts were read from Zoho's own pages on 6 October 2026. Also tested with a demo account on 2026-09-19.

Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Zoho Corporation. Prices change, so check zoho.com before you buy.

Part 07 · About

About ToolGPA

Who made this guide, what else is on the site, and how to cite it

3,189

Tools graded, in 94 categories

ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.

Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.

  • 3,189

    tools graded

  • 94

    categories

  • 426

    price changes on record

  • 579

    apps priced in 12 countries

What else is on toolgpa.com

Scan for the live page

Prices and grades as they are today

Quoting this guide?

Please name ToolGPA and link to the live page, so readers can check the figures for themselves:

ToolGPA, "Zoho Survey: The Insider's Guide", checked Oct 6, 2026. https://toolgpa.com/tools/zoho-survey

Know someone choosing between form and survey tools?

Send them this guide: toolgpa.com/tools/zoho-survey/guide

ToolGPA elsewhere: youtube.com/@toolgpa

See our other guides

The best-graded form and survey tools after Zoho Survey, each with an Insider's Guide of its own.

ToolGPA

Choosing software? Every tool graded, every price dated.

Compare tools at toolgpa.com ›

Everything in this guide is ToolGPA’s own summary of what Zoho Survey’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Zoho Survey is a trademark of its owner, and this guide is not made, paid for or approved by Zoho Corporation. Prices and plans change: check zoho.com before you buy.