8x8 vs Telebroad (2026): which should you pick?
As of Nov 13, 2026, 8x8 grades higher than Telebroad: 2.0 against 1.8 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
8x8 grades higher on value for money and platforms. Telebroad grades higher on ease of use. They get the same grade on the free plan and features.
Price, platforms and features side by side. The table says where each price was read and when.
Telebroad
Cloud business phone system with call center included in every seat
From $24.95/mo
Which one is for you
Pick 8x8 if
- Fits if a receptionist handles lots of calls and needs to see who's free
- Works for offices that keep Microsoft Teams and just need phone lines inside it
Look elsewhere if
- Skip it if you want to see a price before talking to sales, as none is published
- Not for you if you want to try it first, as no free plan or trial is on record
- Watch out: the phone app rates 3.78 from about 8,700 App Store ratings
- Tight if you text a lot, since texts are charged by message segment and business SMS needs a campaign registration
- Watch out: the Frontdesk console needs an X4 license or higher, and the contact center is a separate product
Pick Telebroad if
- Fits if you want a call center built into every seat
- Works for teams of 3 to 20 who want a flat per-user price
Look elsewhere if
- Pricey if you're a small team, at $35.95 a user for 3 to 20 people
- Watch out: the AI Receptionist is $0.20 a minute and Call Intelligence is $12 a user a month
- Watch out: texting is person-to-person with fair-use limits, and bulk SMS is $0.0125 a segment
- Tight if you call abroad or send many texts, as international calls are by destination and Number Reputation is $250 a campaign a month
How we grade them
| 2.0GPA8x8Fair | 1.8GPATelebroadWeak | |
|---|---|---|
| Value for money | CNo published price on record: 8x8's site turned our reader away and its help center lists none, so you'll be getting a quote. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. | D$39.95 a user for 1 to 2 users and $35.95 for 3 to 20, against $19 in the middle of the category. Even $24.95 only applies to 60 to 120 users. |
| Free plan and trial | FNo free plan or free trial on record. With no prices either, there's no way to see it before talking to 8x8. | FNo free plan and no free trial, though the page says there is no contract. |
| Features | BCalls, voicemail, texts, team chat, fax and video meetings in one app, with auto attendants, ring groups, queues, a receptionist console and CRM links. That's the whole job. Frontdesk needs an X4 license or higher. | BFull phone system, call center, apps, texting, an AI receptionist, call intelligence and CRM links in every seat. Bulk texting and AI are extra. |
| Ease of use | D3.78 from about 8,700 App Store ratings for 8x8 Work, just under the 3.8 line. A score that low from that many people is worth noticing. | CNo store rating on record. It's a full system with an admin center to set up. |
| Platforms and integrations | AWindows, Mac, iPhone, Android and the browser, with Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite and Microsoft Teams, plus a public API. | BWeb, iOS and Android, with Salesforce, HubSpot and Zoho. |
| Best for | busy front desks and Microsoft Teams offices | a cloud phone system with a call center in every seat |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: 8x8 and Telebroad. How we grade
Where they differ
- 8x8 also covers team chat and video calls.
- Telebroad also covers transcription and online fax.
In commonWebiOSAndroidPublic APIBusiness phone lineBusiness texting
At a glance
| 8x8 | Telebroad | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | $24.95 per user / month at 60-120 users ($39.95 for 1-2 users) |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | 8x8 | Telebroad |
| Price read from | Not confirmed | telebroad.com |
| Checked | Oct 17, 2026 | Nov 13, 2026 |
Worth knowing
8x8
- 8x8's website turned our reader away with a bot check and its help center lists no prices, so what it costs could not be confirmed.
- Features depend on the X Series license: the Frontdesk receptionist console needs X4 or higher.
- Texts are charged by message segment, and business SMS needs a campaign registration set up in the Admin Console.
- The contact center is a separate 8x8 product with its own agent and supervisor apps.
Telebroad
- Included texting is person-to-person with fair-use limits; bulk SMS is $0.0125 per segment and MMS $0.03 per message.
- AI Receptionist is $0.20 per minute plus a user line each, and AI Call Intelligence is $12 per user per month.
- International calls are billed by destination; Number Reputation (spam-label removal) is $250 per campaign per month.
- The 120+ user tier has no published price, and the per-user rates shown are for the US.
Key features
8x8
- 8x8 Work app
- Calls, voicemail, SMS and MMS, team messaging with group chat rooms, and fax in one app for Windows, Mac, iOS, Android and the browser.
- Auto attendants and ring groups
- Admins build call menus, ring groups and call queues with schedules in the 8x8 Admin Console, and route calls to voicemail or outside numbers.
- 8x8 Meetings
- Video meetings from the same app, with a Google Calendar plug-in, custom branding, live streaming to YouTube and an analytics dashboard for admins.
- 8x8 Frontdesk
- A receptionist console in the desktop app that handles up to six calls at once, shows who is available and transfers callers. It needs an X4 license or higher.
- Voice for Microsoft Teams
- Connects 8x8 phone service to Microsoft Teams, so a business can keep Teams as its only app while 8x8 supplies the phone lines.
- CRM and helpdesk integrations
- Integrations for Salesforce, HubSpot, Zendesk, ServiceNow and NetSuite log calls and pop up caller records.
Telebroad
- Full phone system per seat
- Each seat includes unlimited US and Canada calling, auto-attendants and IVR, voicemail-to-email, one direct number and a team intercom.
- Cloud call center included
- Queues and ACD, call recording, monitor, whisper and barge, real-time dashboards and historical reports come with every user, with no separate plan.
- Teleconsole app
- One app for calls, texts, voicemail, fax and team chat, with apps listed for desktop, web, iOS and Android.
- AI Receptionist
- Automated voice agents that answer, route callers and take messages. Billed by the minute, plus a user line for each agent.
- AI Call Intelligence
- Call summaries, sentiment analysis and searchable transcripts, which can be switched on only for the users who need them.
- CRM integrations and API
- Click-to-call and call logging in Salesforce, HubSpot and Zoho, plus REST APIs and webhooks for developers.
Plans
8x8
Pricing could not be confirmed. See 8x8.com.
Telebroad
Freedom, 1-2 users$39.95
per user / month, no contract
Every feature included: unlimited US and Canada calling, call center, apps and P2P texting.
Freedom, 3-20 users$35.95
per user / month, no contract
Same features at a lower rate; the page calls this its most popular business tier.
Freedom, 20-60 users$29.95
per user / month, no contract
Same features at a high-volume rate.
Freedom, 60-120 users$24.95
per user / month, no contract
Same features at enterprise-scale pricing.
Freedom, 120+ usersCustom
Custom pricing quoted for the size of the team.
Common questions
Which is cheaper, 8x8 or Telebroad?
As of Nov 13, 2026, 8x8 has no price we could confirm, and Telebroad starts at $24.95 per user / month at 60-120 users ($39.95 for 1-2 users).
Which has a free plan, 8x8 or Telebroad?
As of Nov 13, 2026, neither 8x8 nor Telebroad has a free plan.
Which platforms do 8x8 and Telebroad run on?
As of Nov 13, 2026, only 8x8 lists macOS and Windows apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.