Nextiva vs Telebroad (2026): which should you pick?
As of Nov 13, 2026, Nextiva grades higher than Telebroad: 2.2 against 1.8 out of 4.0.
Checked Nov 2, 2026 and Nov 13, 2026 · graded Nov 2, 2026 and Nov 13, 2026 by ToolGPA
Nextiva grades higher on value for money and platforms. They get the same grade on the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Nextiva
Business phone, texting and video with an optional AI receptionist
Telebroad
Cloud business phone system with call center included in every seat
Which one is for you
Pick Nextiva if
- Fits if you also answer website chat and online reviews and want them in one inbox
- Works for offices on Linux, which Nextiva's desktop app runs on
Look elsewhere if
- Skip it if you want to try before paying, as there's no free trial of the phone plans
- Pricey if you pay monthly, at $23 for NEXT Core and $50 for NEXT Engage
- Tight if you need call recording or a toll-free number, as both are add-ons on NEXT Core
- Watch out: Salesforce, HubSpot and other CRMs are add-ons on every plan
- Not for you if you want to buy online, as all three plans go through a sales demo
Pick Telebroad if
- Fits if you want a call center built into every seat
- Works for teams of 3 to 20 who want a flat per-user price
Look elsewhere if
- Pricey if you're a small team, at $35.95 a user for 3 to 20 people
- Watch out: the AI Receptionist is $0.20 a minute and Call Intelligence is $12 a user a month
- Watch out: texting is person-to-person with fair-use limits, and bulk SMS is $0.0125 a segment
- Tight if you call abroad or send many texts, as international calls are by destination and Number Reputation is $250 a campaign a month
How we grade them
| 2.2GPANextivaFair | 1.8GPATelebroadWeak | |
|---|---|---|
| Value for money | C$15 a head for five on NEXT Core with a 12-month term, or $23 paid monthly. That's just over this category's cheaper quarter ($14). Recording, a toll-free number and fax are add-ons on Core, NEXT Engage is $25, or $50 paid monthly, and XBert AI costs $1.50 a conversation. | D$39.95 a user for 1 to 2 users and $35.95 for 3 to 20, against $19 in the middle of the category. Even $24.95 only applies to 60 to 120 users. |
| Free plan and trial | FNo free plan and no free trial of the phone plans. Only the XBert AI Receptionist add-on has a 14-day trial. | FNo free plan and no free trial, though the page says there is no contract. |
| Features | BCalls with an auto-attendant, texts, video meetings, team chat and one inbox for calls, texts, email, social and reviews. Every plan has AI transcriptions and summaries (50 a month on Core, unlimited on Scale), and Scale adds supervisor monitoring. That covers the job, though CRMs are add-ons on every plan. | BFull phone system, call center, apps, texting, an AI receptionist, call intelligence and CRM links in every seat. Bulk texting and AI are extra. |
| Ease of use | CNo App Store rating on record. All three plans go through a sales demo, and there are phone menus to build before you're running. | CNo store rating on record. It's a full system with an admin center to set up. |
| Platforms and integrations | AWeb, Mac, Windows, Linux, iPhone and Android, with Microsoft Teams, Salesforce, HubSpot, Outlook and Google Contacts. | BWeb, iOS and Android, with Salesforce, HubSpot and Zoho. |
| Best for | phone, texts, video and web chat from one provider | a cloud phone system with a call center in every seat |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Nextiva and Telebroad. How we grade
Price against what you get
Nextiva starts at $15 a month for each person and scores 3.0 out of 4 on features, ease of use and platforms. Telebroad starts at $24.95 a month for each person and scores 2.7.
Nextiva scores higher and starts $9.95 a month lower. Of the other business phone systems on the chart, none scores higher than Nextiva for less, and 10 score higher than Telebroad for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Nextiva also covers team chat and video calls.
- Telebroad also covers online fax.
At a glance
| Nextiva | Telebroad | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | $15 per user / month, billed annually ($23 billed monthly) | $24.95 per user / month at 60-120 users ($39.95 for 1-2 users) |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | Nextiva | Telebroad |
| Price read from | nextiva.com | telebroad.com |
| Checked | Nov 2, 2026 | Nov 13, 2026 |
Worth knowing
Nextiva
- Annual prices apply to new small businesses with 1-100 employees on a 12-month term; paid monthly, NEXT Core is $23 and NEXT Engage $50.
- On NEXT Core, call recording, a toll-free number, fax and Microsoft Teams are add-ons; Salesforce, HubSpot and other CRMs are add-ons on every plan.
- There is no free trial of the phone plans; all three are offered through a demo with sales, and XBert AI conversations cost $1.50 each on top of any plan.
- Contact center plans, from $75 per agent a month, are a separate product line on the Enterprise tab.
Telebroad
- Included texting is person-to-person with fair-use limits; bulk SMS is $0.0125 per segment and MMS $0.03 per message.
- AI Receptionist is $0.20 per minute plus a user line each, and AI Call Intelligence is $12 per user per month.
- International calls are billed by destination; Number Reputation (spam-label removal) is $250 per campaign per month.
- The 120+ user tier has no published price, and the per-user rates shown are for the US.
Key features
Nextiva
- Calling and phone menus
- Unlimited calls with an auto-attendant and call menus on every plan. Smart call routing comes with Scale or with the call center add-on on Engage.
- Business texting
- Texts from the business number: 100 per user a month on NEXT Core, 500 on NEXT Engage and unlimited on NEXT Scale. Customers texting the team needs Engage.
- Video meetings and team chat
- Video calls with screen and file sharing and team messaging sit in the same app. Recording video meetings needs Engage or Scale.
- Shared inbox and reviews
- One inbox gathers calls, texts and email, with shared team email accounts and a set number of connected social media and online review accounts per plan.
- AI transcripts and summaries
- Every plan now includes AI transcriptions, summaries and answer suggestions: 50 a month on NEXT Core, 200 on NEXT Engage and unlimited on NEXT Scale.
- XBert AI Receptionist
- An add-on that answers calls, texts and chats around the clock. It costs $99 a month for 100 AI conversations and has a 14-day free trial.
Telebroad
- Full phone system per seat
- Each seat includes unlimited US and Canada calling, auto-attendants and IVR, voicemail-to-email, one direct number and a team intercom.
- Cloud call center included
- Queues and ACD, call recording, monitor, whisper and barge, real-time dashboards and historical reports come with every user, with no separate plan.
- Teleconsole app
- One app for calls, texts, voicemail, fax and team chat, with apps listed for desktop, web, iOS and Android.
- AI Receptionist
- Automated voice agents that answer, route callers and take messages. Billed by the minute, plus a user line for each agent.
- AI Call Intelligence
- Call summaries, sentiment analysis and searchable transcripts, which can be switched on only for the users who need them.
- CRM integrations and API
- Click-to-call and call logging in Salesforce, HubSpot and Zoho, plus REST APIs and webhooks for developers.
Plans
Nextiva
NEXT Core$15
per user / month, billed annually ($23 billed monthly)
Calls, video, team chat, 100 texts per user a month, skills-based routing, a basic CRM and 50 AI transcriptions and summaries a month. Annual price needs a 12-month term.
NEXT Engage$25
per user / month, billed annually ($50 billed monthly)
Adds live chat and a chatbot, 2,000 toll-free inbound minutes, 500 texts per user a month, single sign-on, fax and 200 AI transcriptions and summaries a month.
NEXT Scale$75
per user / month, billed monthly or annually
Adds unlimited texts, 10,000 toll-free inbound minutes, directory sync, unlimited AI transcriptions and summaries, supervisor monitoring and dedicated onboarding.
Telebroad
Freedom, 1-2 users$39.95
per user / month, no contract
Every feature included: unlimited US and Canada calling, call center, apps and P2P texting.
Freedom, 3-20 users$35.95
per user / month, no contract
Same features at a lower rate; the page calls this its most popular business tier.
Freedom, 20-60 users$29.95
per user / month, no contract
Same features at a high-volume rate.
Freedom, 60-120 users$24.95
per user / month, no contract
Same features at enterprise-scale pricing.
Freedom, 120+ usersCustom
Custom pricing quoted for the size of the team.
Ways to pay less
Nextiva
- Annual discount
Save up to 50% with annual pricing
Nextiva's pricing page lists NEXT Core at $15 per user a month annually against $23 monthly, and NEXT Engage at $25 against $50.
- Other savings
Switch and Save: up to 12 months free
Businesses under 200 employees leaving another provider's contract get free months matching its remaining term, with proof and a 12-month Core or Engage plan.
Telebroad
No public discounts listed.
Common questions
Which is cheaper, Nextiva or Telebroad?
As of Nov 13, 2026, Nextiva is cheaper to start with: $15 a month for each person, against $24.95 a month for each person for Telebroad. Nextiva starts at $15 per user / month, billed annually ($23 billed monthly), and Telebroad starts at $24.95 per user / month at 60-120 users ($39.95 for 1-2 users).
Which has a free plan, Nextiva or Telebroad?
As of Nov 13, 2026, neither Nextiva nor Telebroad has a free plan.
Which platforms do Nextiva and Telebroad run on?
As of Nov 13, 2026, only Nextiva lists macOS, Windows and Linux apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.