Ooma Office vs Telebroad (2026): which should you pick?
As of Nov 13, 2026, Ooma Office grades higher than Telebroad: 2.4 against 1.8 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Ooma Office grades higher on value for money and ease of use. They get the same grade on the free plan, features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Ooma Office
Small business phone system with a virtual receptionist, no contract
Telebroad
Cloud business phone system with call center included in every seat
Which one is for you
Pick Ooma Office if
- Fits if you want desk phones in the office without signing a long contract
- Works for businesses calling Canada and Mexico as well as the US
Look elsewhere if
- Tight if you text customers, as Essentials has no texting and Pro stops at 250 a month
- Pricey if you want AI transcripts and CRM links, which need Pro Plus at $29.95
- Skip it if you want to try it free first, as there's no trial on record
- Watch out: on Essentials the desktop app can't place calls, and the free toll-free number covers 500 inbound minutes
- Watch out: AI Receptionist and the AI Productivity Agent Bundle are add-ons priced through sales
Pick Telebroad if
- Fits if you want a call center built into every seat
- Works for teams of 3 to 20 who want a flat per-user price
Look elsewhere if
- Pricey if you're a small team, at $35.95 a user for 3 to 20 people
- Watch out: the AI Receptionist is $0.20 a minute and Call Intelligence is $12 a user a month
- Watch out: texting is person-to-person with fair-use limits, and bulk SMS is $0.0125 a segment
- Tight if you call abroad or send many texts, as international calls are by destination and Number Reputation is $250 a campaign a month
How we grade them
| 2.4GPAOoma OfficeFair | 1.8GPATelebroadWeak | |
|---|---|---|
| Value for money | C$19.95 a head for five on Essentials, no contract, right at the line into this category's dearer quarter ($19.99). Texting and desktop calling need Pro at $24.95, and AI transcripts, CRM links and chat need Pro Plus at $29.95. | D$39.95 a user for 1 to 2 users and $35.95 for 3 to 20, against $19 in the middle of the category. Even $24.95 only applies to 60 to 120 users. |
| Free plan and trial | FNo free plan and no free trial on record. You pay from the first month, though there's no contract to get stuck in. | FNo free plan and no free trial, though the page says there is no contract. |
| Features | BUnlimited calls across the US, Canada, Mexico and Puerto Rico, a virtual receptionist, desk phone features like paging and call park, texting, video, chat, call queues and AI transcription. That's the whole job across its plans. | BFull phone system, call center, apps, texting, an AI receptionist, call intelligence and CRM links in every seat. Bulk texting and AI are extra. |
| Ease of use | A4.9 from about 9,500 App Store ratings, the top score among the phone systems rated here. | CNo store rating on record. It's a full system with an admin center to set up. |
| Platforms and integrations | BMac, Windows, iPhone and Android apps, a Chrome extension and desk phones, with Salesforce, HubSpot, Zendesk, Zoho, Pipedrive and Zapier. No web app in the listing, which keeps it off the top grade. | BWeb, iOS and Android, with Salesforce, HubSpot and Zoho. |
| Best for | small offices with desk phones and no contract | a cloud phone system with a call center in every seat |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Ooma Office and Telebroad. How we grade
Price against what you get
Ooma Office starts at $19.95 a month for each person and scores 3.3 out of 4 on features, ease of use and platforms. Telebroad starts at $24.95 a month for each person and scores 2.7.
Ooma Office scores higher and starts $5 a month lower. Of the other business phone systems on the chart, none scores higher than Ooma Office for less, and 10 score higher than Telebroad for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Ooma Office also covers team chat and video calls.
- Telebroad also covers online fax.
At a glance
| Ooma Office | Telebroad | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | $19.95 per user / month, no contract | $24.95 per user / month at 60-120 users ($39.95 for 1-2 users) |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Ooma, Inc. | Telebroad |
| Price read from | ooma.com | telebroad.com |
| Checked | Oct 17, 2026 | Nov 13, 2026 |
Worth knowing
Ooma Office
- On Essentials the desktop app cannot place calls and there is no texting; texting starts at 250 messages a month on Pro.
- AI transcription, CRM integrations, team chat and call queues need Pro Plus.
- The free toll-free number includes 500 inbound minutes a month, and calls to other countries are billed per minute.
- AI Receptionist and the AI Productivity Agent Bundle are add-ons priced through sales.
Telebroad
- Included texting is person-to-person with fair-use limits; bulk SMS is $0.0125 per segment and MMS $0.03 per message.
- AI Receptionist is $0.20 per minute plus a user line each, and AI Call Intelligence is $12 per user per month.
- International calls are billed by destination; Number Reputation (spam-label removal) is $250 per campaign per month.
- The 120+ user tier has no published price, and the per-user rates shown are for the US.
Key features
Ooma Office
- Virtual receptionist
- Greets callers with menus and custom greetings, answers questions such as opening hours and routes calls to people or departments.
- Calling across North America
- Unlimited calls to the US, Canada, Mexico and Puerto Rico, a direct number per user, one free toll-free number and free number porting.
- Desk phones and office features
- Works with IP desk phones, with intercom, overhead paging, call park, shared voicemail boxes and hot desking on Pro Plus.
- Texting
- Business texts from phones and computers with templates, scheduled and one-to-many messages: 250 a month on Pro and 1,000 on Pro Plus.
- Meetings and team chat
- Ooma Meetings video calls hold 25 people on Pro and 100 on Pro Plus, with screen sharing and recording; team chat comes with Pro Plus.
- AI add-ons
- Pro Plus transcribes and summarizes calls. AI Answering Service covers missed and after-hours calls from $14.99 per account a month.
Telebroad
- Full phone system per seat
- Each seat includes unlimited US and Canada calling, auto-attendants and IVR, voicemail-to-email, one direct number and a team intercom.
- Cloud call center included
- Queues and ACD, call recording, monitor, whisper and barge, real-time dashboards and historical reports come with every user, with no separate plan.
- Teleconsole app
- One app for calls, texts, voicemail, fax and team chat, with apps listed for desktop, web, iOS and Android.
- AI Receptionist
- Automated voice agents that answer, route callers and take messages. Billed by the minute, plus a user line for each agent.
- AI Call Intelligence
- Call summaries, sentiment analysis and searchable transcripts, which can be switched on only for the users who need them.
- CRM integrations and API
- Click-to-call and call logging in Salesforce, HubSpot and Zoho, plus REST APIs and webhooks for developers.
Plans
Ooma Office
Essentials$19.95
per user account / month, no contract
Unlimited calls in the US, Canada, Mexico and Puerto Rico, a virtual receptionist, the mobile app, one free toll-free number, fax and 10-person conference calls.
Pro$24.95
per user account / month, no contract
Adds calling from the desktop app, 250 texts a month, video meetings for 25, call recording and enhanced spam call blocking.
Pro Plus$29.95
per user account / month, no contract
Adds AI transcriptions and insights, CRM integrations, 1,000 texts a month, video meetings for 100, team chat, hot desking and call queues.
EnterpriseCustom
Adds SIP trunking, Microsoft Teams integration and direct routing, call center tools, advanced analytics and custom setup.
Telebroad
Freedom, 1-2 users$39.95
per user / month, no contract
Every feature included: unlimited US and Canada calling, call center, apps and P2P texting.
Freedom, 3-20 users$35.95
per user / month, no contract
Same features at a lower rate; the page calls this its most popular business tier.
Freedom, 20-60 users$29.95
per user / month, no contract
Same features at a high-volume rate.
Freedom, 60-120 users$24.95
per user / month, no contract
Same features at enterprise-scale pricing.
Freedom, 120+ usersCustom
Custom pricing quoted for the size of the team.
Ways to pay less
Ooma Office
- Other savings
Free IP desk phones for a limited time
One free IP phone rental per user with a 1-year Pro or 3-year Office or Pro contract, or buy-one-get-one-free phones online with no contract.
Telebroad
No public discounts listed.
Common questions
Which is cheaper, Ooma Office or Telebroad?
As of Nov 13, 2026, Ooma Office is cheaper to start with: $19.95 a month for each person, against $24.95 a month for each person for Telebroad. Ooma Office starts at $19.95 per user / month, no contract, and Telebroad starts at $24.95 per user / month at 60-120 users ($39.95 for 1-2 users).
Which has a free plan, Ooma Office or Telebroad?
As of Nov 13, 2026, neither Ooma Office nor Telebroad has a free plan.
Which platforms do Ooma Office and Telebroad run on?
As of Nov 13, 2026, only Ooma Office lists macOS and Windows apps and a browser extension and only Telebroad lists a web app. Both list iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.