Dialpad vs Telebroad (2026): which should you pick?

Pick Dialpad if

• Fits if you want every call written down and summarized automatically
• Works for teams that live in Google Workspace or Microsoft 365

Look elsewhere if

• Pricey if you pay monthly, at $27 a person against $15 on yearly billing
• Tight if you need Salesforce or HubSpot links, since those need Pro at $25
• Not for you if a contact center is what you need, as Dialpad Support is a separate product from $89 a person
• Watch out: extra local or toll-free numbers and internet fax are add-ons on every plan
• Pricey if you want a sales dialer, as Dialpad Sell is a separate product from $39

Pick Telebroad if

• Fits if you want a call center built into every seat
• Works for teams of 3 to 20 who want a flat per-user price

Look elsewhere if

• Pricey if you're a small team, at $35.95 a user for 3 to 20 people
• Watch out: the AI Receptionist is $0.20 a minute and Call Intelligence is $12 a user a month
• Watch out: texting is person-to-person with fair-use limits, and bulk SMS is $0.0125 a segment
• Tight if you call abroad or send many texts, as international calls are by destination and Number Reputation is $250 a campaign a month

Dialpad

• CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office.
• Extra local or toll-free numbers and internet fax are optional add-ons on every plan.
• The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products.
• Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro.

Telebroad

• Included texting is person-to-person with fair-use limits; bulk SMS is $0.0125 per segment and MMS $0.03 per message.
• AI Receptionist is $0.20 per minute plus a user line each, and AI Call Intelligence is $12 per user per month.
• International calls are billed by destination; Number Reputation (spam-label removal) is $250 per campaign per month.
• The 120+ user tier has no published price, and the per-user rates shown are for the US.

Dialpad

Business calling

Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID.

Live transcripts and AI Recaps

Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends.

Texting and team messaging

Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls.

Call routing

Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours.

Dialpad Meetings

Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons.

Apps on every device

Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones.

Telebroad

Full phone system per seat

Each seat includes unlimited US and Canada calling, auto-attendants and IVR, voicemail-to-email, one direct number and a team intercom.

Cloud call center included

Queues and ACD, call recording, monitor, whisper and barge, real-time dashboards and historical reports come with every user, with no separate plan.

Teleconsole app

One app for calls, texts, voicemail, fax and team chat, with apps listed for desktop, web, iOS and Android.

AI Receptionist

Automated voice agents that answer, route callers and take messages. Billed by the minute, plus a user line for each agent.

AI Call Intelligence

Call summaries, sentiment analysis and searchable transcripts, which can be switched on only for the users who need them.

CRM integrations and API

Click-to-call and call logging in Salesforce, HubSpot and Zoho, plus REST APIs and webhooks for developers.

Dialpad

• Standard$15

  per user / month, billed annually ($27 billed monthly)

  Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries.

• Pro$25

  per user / month, billed annually ($35 billed monthly)

  Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines.

• EnterpriseCustom

  Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales.

Telebroad

• Freedom, 1-2 users$39.95

  per user / month, no contract

  Every feature included: unlimited US and Canada calling, call center, apps and P2P texting.

• Freedom, 3-20 users$35.95

  per user / month, no contract

  Same features at a lower rate; the page calls this its most popular business tier.

• Freedom, 20-60 users$29.95

  per user / month, no contract

  Same features at a high-volume rate.

• Freedom, 60-120 users$24.95

  per user / month, no contract

  Same features at enterprise-scale pricing.

• Freedom, 120+ usersCustom

  Custom pricing quoted for the size of the team.

Dialpad

• Annual discount

  Lower price with annual billing

  Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35.

• Nonprofit

  30% off for nonprofits

  Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats.

• Startups

  Dialpad for Startups

  Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors.

Telebroad

No public discounts listed.