Birdeye vs ProvenExpert (2026): which should you pick?
As of Nov 13, 2026, ProvenExpert grades higher than Birdeye: 2.4 against 2.0 out of 4.0.
Checked Oct 18, 2026 and Nov 13, 2026 · graded Oct 18, 2026 and Nov 13, 2026 by ToolGPA
ProvenExpert grades higher on the free plan. They get the same grade on value for money, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Birdeye
Review management and AI agents for multi-location local businesses
ProvenExpert
Review profiles, surveys and Google star ratings for businesses
Which one is for you
Pick Birdeye if
- Fits if you run a franchise or a brand with dozens of locations
- Works for dental, healthcare, car and home service businesses that want reviews and listings on one contract
Look elsewhere if
- Skip it if you want to see a price before talking to sales, as none is published
- Not for you if you run a single shop and want to try it free first, as there's no free plan or trial
- Not for you if you sell online and need reviews of each product on your store
- Watch out: pricing is set by the products deployed at each location, under one contract, rather than by seats
- Tight if you want a quick start, as there's a sales quote and a lot of platform to set up across locations
Pick ProvenExpert if
- Fits if you run a service business that wants a public review page
- Works for businesses that collect reviews in several languages
Look elsewhere if
- Tight if you're staying free: 10 reviews displayed and only 1 review a month
- Pricey if you go beyond Basic: $79.99 on Plus, $149.99 on Premium, on a one-year term
- Watch out: annual contracts run one year, with notice due two weeks before it ends
- Watch out: prices exclude sales tax, and the Enterprise Suite has no price listed
How we grade them
| 2.0GPABirdeyeFair | 2.4GPAProvenExpertFair | |
|---|---|---|
| Value for money | CNo price is published: the pricing page asks for your number of locations and contact details before you get a quote, and Birdeye prices by the products deployed at each location, not by seats. With nothing to compare, it sits at C, the grade for no stated price. | CBasic is $39.99 a month on a one-year term, or $49.99 monthly. The category's middle is $29 and the dearer quarter starts at $95. |
| Free plan and trial | FNo free plan and no trial on record. You ask for a quote and sign a contract, so there's no way to look around for free first. | CFree displays 10 reviews and 5 active surveys, with 1 review a month. Extra reviews are billed per review. A 30-day Premium trial is also offered. |
| Features | BIt covers the whole job: AI review requests on the channel most likely to get a reply, AI replies within industry rules, every site's reviews in one inbox with a score per location, competitor benchmarks, and positive reviews turned into branded posts. | BProfile, surveys, Google stars, platform integrations, fake-review protection and an API on Plus. Video and photo reviews are paid options. |
| Ease of use | C4.32 from 508 App Store ratings, which is middling. There's a lot of platform to set up across locations, and you start with a sales quote rather than a sign-up. | CNo rating on record, and surveys and profiles take some setting up. |
| Platforms and integrations | BWeb, iPhone and Android, with Salesforce, HubSpot, ServiceTitan, Housecall Pro, Jobber, QuickBooks Online, Square and Dentrix. No desktop app is listed, which keeps it off an A. | BWeb, with Google and Yelp connections and an API on Plus and above. |
| Best for | reviews for brands with many locations | a public review profile with star ratings in Google |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Birdeye and ProvenExpert. How we grade
Where they differ
- Birdeye also covers AI agents, reports and chatbots.
- ProvenExpert also covers qR codes.
At a glance
| Birdeye | ProvenExpert | |
|---|---|---|
| Pricing | Paid | Free plan |
| Starts at | Not published | $39.99 per month on a one-year term ($49.99 on a monthly plan) |
| Free plan | None | 10 ProvenExpert reviews displayed, 5 active surveys and 1 profile language. |
| Free trial | None listed | 30-day trial of the Premium plan |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Birdeye Inc | Expert Systems AG |
| Price read from | Not confirmed | provenexpert.com |
| Checked | Oct 18, 2026 | Nov 13, 2026 |
Worth knowing
Birdeye
- No prices are published: the pricing page asks for the number of locations and contact details before giving a quote.
- Birdeye says it prices by the products deployed at each location under one contract, not by seats.
- It is aimed at multi-location businesses; the pricing form starts at 1 to 3 locations and runs past 1,000.
ProvenExpert
- Prices exclude sales tax. Annual contracts run a one-year minimum term, with notice due two weeks before it ends.
- The free plan displays 10 reviews and includes 1 review a month; extra reviews cost $2, $1 or $0.50 each by volume.
- Video and photo reviews and AI review insights are paid options on Basic and Plus, priced in euros.
- The page also names an Enterprise Suite, which has no price listed on it.
Key features
Birdeye
- Review requests at the right moment
- An AI agent asks each customer for a review on the channel most likely to get a reply and prompts for detail in the review.
- AI review replies
- Writes responses in the brand's voice within industry rules, and either posts them on its own or holds them for approval.
- All review sites in one place
- Gathers ratings and reviews from every site for every location into one inbox, with a reputation score per location over time.
- Reviews turned into posts
- Picks strong reviews and designs branded graphics to post on social media and the business's website, by location.
- Competitor benchmarks
- Compares each location's ratings and visibility against named competitors, location by location.
- Wider platform
- The same contract can add listings, social posting, a chatbot, surveys, ticketing, appointments and reminders by voice, email and text.
ProvenExpert
- Public review profile
- Each account gets a ProvenExpert profile that collects its reviews, can be indexed by Google and shows a rating seal.
- Surveys and invitations
- Surveys can be sent by email, personal link, access code, invitation card, QR code or an NFC and QR review stand.
- Google star ratings
- A Google stars code for the website, and stars on the ProvenExpert profile, are listed in the feature table.
- Review platform integrations
- Reviews from other platforms, such as Yelp, can be bundled into the one profile; the number allowed rises with the plan.
- Video and photo reviews, AI insights
- Included on Premium and offered as paid options on Basic and Plus, at 199.99 and 299.99 euros a year.
- Fake-review protection and API
- The feature table lists protection against fake reviews and a ProvenExpert API.
Plans
Birdeye
Pricing could not be confirmed. See birdeye.com.
ProvenExpert
Free$0
10 reviews displayed, 5 active surveys, 1 profile language and 1 review a month; extra reviews are billed per review.
Basic$39.99
per month on a 1-year term ($49.99 on a monthly plan)
50 reviews displayed, 25 surveys, 2 languages and 3 review-platform integrations. $359.88 if paid a year ahead.
Plus$79.99
per month on a 1-year term ($99.99 on a monthly plan)
250 reviews displayed, 50 surveys, 3 languages, 5 platform integrations and the API. $599.88 if paid a year ahead.
Premium$149.99
per month on a 1-year term ($199.99 on a monthly plan)
Unlimited reviews, surveys, languages and integrations, with video and photo reviews and AI review insights. $1,199.88 if paid a year ahead.
Ways to pay less
Birdeye
No public discounts listed.
ProvenExpert
- Annual discount
Save up to 50% when paying a year ahead
Paying a year in advance costs $359.88 for Basic, $599.88 for Plus and $1,199.88 for Premium, against the monthly-plan rate over twelve months.
Common questions
Which is cheaper, Birdeye or ProvenExpert?
As of Nov 13, 2026, Birdeye has no price we could confirm, and ProvenExpert starts at $39.99 per month on a one-year term ($49.99 on a monthly plan).
Which has a free plan, Birdeye or ProvenExpert?
As of Nov 13, 2026, only ProvenExpert has a free plan. Birdeye does not.
Which platforms do Birdeye and ProvenExpert run on?
As of Nov 13, 2026, only Birdeye lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.