Document360 vs Heretto (2026): which should you pick?
As of Nov 12, 2026, Document360 grades higher than Heretto: 2.2 against 1.6 out of 4.0.
Checked Oct 5, 2026 and Nov 12, 2026 · graded Oct 10, 2026 and Nov 12, 2026 by ToolGPA
Document360 grades higher on the free plan, features and platforms. They get the same grade on value for money and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Document360
Hosted knowledge base software for public and private docs
Free trial
Which one is for you
Pick Document360 if
- Fits if you're a software company publishing a help center for customers
- Works for teams needing a public knowledge base and a private one side by side, with review workflows
Look elsewhere if
- Skip it if you want to see a price before talking to sales, because none are published
- Not for you if you want to sign up and try it tonight, as the trial starts with a booked demo and has no stated length
- Pricey if you want the AI chatbot or the AI Premium Suite, which are add-ons to whatever you're quoted
- Skip it if you want a desktop or phone app; it's the browser plus a Chrome extension
Pick Heretto if
- Fits if your team writes structured DITA and needs review and translation in one place
- Works for companies that publish docs to a portal and can go through a sales process
Look elsewhere if
- Not for you if you want a price before a call, as only a demo request is offered
- Skip it if you want to try it, since there is no free plan or trial listed
- Watch out: it is sold as three stacked packages, and extra portal sites cost more
- Watch out: portal setup is a separate configuration service, not part of the package
How we grade them
| 2.2GPADocument360Fair | 1.6GPAHerettoWeak | |
|---|---|---|
| Value for money | CThere isn't a price anywhere on the site. Every plan is a custom quote worked out from team accounts, workspaces, languages, security needs and AI usage, and the AI chatbot and Premium Suite are add-ons on top of that. With nothing published, there's nothing to set against the $15-a-month middle. | CNo price is published; the packages page offers only a demo request, so there is nothing to compare against the category's $18 middle. |
| Free plan and trial | DNo free plan, and the only way in is to book a live demo: that's how the free trial starts, and the site never says how long it runs. A trial you have to ask a salesperson for is barely a trial. | FNo free plan and no trial on record, only a demo request. |
| Features | BMarkdown and WYSIWYG editors with revision history, public and private knowledge bases side by side on their own domains, a workflow builder for review cycles, analytics on searches and reader feedback, and Eddy AI drafting articles and citing sources. The job is covered, with the chatbot sold separately. | CDITA authoring, review and governance, localisation, a Deploy API, a portal and an AI assistant. The gap is that the portal sits in the top packages, extra portal sites cost extra, and setup is a paid service. |
| Ease of use | CNo store rating on record. It's hosted, so there's no server to run, and writers choose between Markdown and WYSIWYG, but you can't sign up and poke around — it starts with a booked demo — and there are projects, domains and review workflows to set up. | CNo store rating on record. Structured DITA writing has a learning curve, and portal setup is offered as a separate configuration service. |
| Platforms and integrations | BA web app with a Chrome extension for searching articles, a Customer API of more than 180 endpoints with OAuth 2.0, and Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Salesforce, GitHub and Zapier connected. No desktop or mobile apps are listed. | CWeb only on the pages read, with a Deploy API. No desktop app or integrations list is named. |
| Best for | customer help centres with review workflows | technical writing teams working in DITA |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Document360 and Heretto. How we grade
Where they differ
- Document360 also covers AI search, Markdown, wiki and templates.
- Heretto also covers documents and help center.
In commonWebPublic APIAI features
At a glance
| Document360 | Heretto | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | Free trial started by booking a live demo; the site does not state how long it lasts | None listed |
| Web | ||
| Browser extension | ||
| Made by | Kovai.co | Heretto |
| Price read from | document360.com | Not confirmed |
| Checked | Oct 5, 2026 | Nov 12, 2026 |
Worth knowing
Document360
- Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
- The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
- The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
- The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.
Heretto
- No prices are published: the packages page offers a demo request only.
- Sold as three stacked packages (CCMS, CCMS plus Deploy, CCMS plus Deploy plus Portal), and additional portal sites cost extra.
- Portal setup is offered as a separate configuration service from the vendor's own team.
- The pages read do not name a desktop app, so it is listed as a web product only.
Key features
Document360
- Markdown and WYSIWYG editors
- Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.
- Public and private projects
- A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.
- Eddy AI
- The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.
- Review and publishing workflows
- A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.
- Analytics
- Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.
- API and integrations
- Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.
Heretto
- Structured authoring in DITA
- The CCMS is built around DITA, with content reuse, version control and real-time collaboration between authors.
- Review and governance
- The packages page lists a simplified review workflow, configurable workflows and content governance.
- Localization management
- Translation work is managed inside the CCMS rather than in a separate tool.
- Deploy API
- A RESTful JSON content-as-a-service API publishes content from the CCMS to web, PDF and other channels.
- Portal
- A branded documentation site with personalization by role, product or audience and SSO-ready access control. It includes one production and one non-production site.
- Etto AI assistant
- A copilot inside the authoring tool that the vendor says can summarize, create structured content, improve readability and suggest improvements.
Plans
Document360
Custom planCustom
Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage.
Heretto
Pricing could not be confirmed. See heretto.com.
Common questions
Which is cheaper, Document360 or Heretto?
As of Nov 12, 2026, Document360 publishes no starting price, and Heretto has no price we could confirm.
Which has a free plan, Document360 or Heretto?
As of Nov 12, 2026, neither Document360 nor Heretto has a free plan. Document360 has a free trial.
Which platforms do Document360 and Heretto run on?
As of Nov 12, 2026, only Document360 lists a browser extension. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.