Helpjuice vs Heretto (2026): which should you pick?
As of Nov 12, 2026, Helpjuice grades higher than Heretto: 2.2 against 1.6 out of 4.0.
Checked Oct 6, 2026 and Nov 12, 2026 · graded Oct 10, 2026 and Nov 12, 2026 by ToolGPA
Helpjuice grades higher on the free plan, features and platforms. Heretto grades higher on value for money. They get the same grade on ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Helpjuice
Hosted knowledge base software with a design built for you
Which one is for you
Pick Helpjuice if
- Fits if you want a customer help center that looks like your brand without designing it yourself
- Works for groups that want public and internal knowledge bases in one tool
Look elsewhere if
- Pricey if you're a small team, because the lowest-priced plan is $249 a month
- Skip it if you want AI search or a chatbot on the entry plan, as the AI suite starts at $449
- Tight if you store lots of files, with storage capped at 12 GB on the entry plan
- Watch out: anyone who can log in counts as a user, and the entry plan stops at 30
- Watch out: there's no free plan or annual price, and the account goes inactive when the 14-day trial ends
Pick Heretto if
- Fits if your team writes structured DITA and needs review and translation in one place
- Works for companies that publish docs to a portal and can go through a sales process
Look elsewhere if
- Not for you if you want a price before a call, as only a demo request is offered
- Skip it if you want to try it, since there is no free plan or trial listed
- Watch out: it is sold as three stacked packages, and extra portal sites cost more
- Watch out: portal setup is a separate configuration service, not part of the package
How we grade them
| 2.2GPAHelpjuiceFair | 1.6GPAHerettoWeak | |
|---|---|---|
| Value for money | D$249 a month is deep into the dearest tenth of this category, whose middle starts at $15, though it does cover 30 users. SSO and the whole AI suite wait on $449, and unlimited users on $799. Only monthly prices are shown, with no annual option. | CNo price is published; the packages page offers only a demo request, so there is nothing to compare against the category's $18 middle. |
| Free plan and trial | CNo free plan. There's a 14-day trial with full access and no card asked for, but when it ends the account goes inactive until you pick a paid plan. | FNo free plan and no trial on record, only a demo request. |
| Features | BIt covers the whole help-centre job: scheduled publishing, approvals, expiry dates, version history and content reuse, real-time co-authoring with comments and tasks, as many languages as you need with AI translation into 40-plus, and analytics on what readers search for. | CDITA authoring, review and governance, localisation, a Deploy API, a portal and an AI assistant. The gap is that the portal sits in the top packages, extra portal sites cost extra, and setup is a paid service. |
| Ease of use | CNo app rating on record, and there's plenty to arrange: articles to write, approval flows and expiry dates to set, languages to switch on. The design, at least, is built for you by Helpjuice's team when you sign up. | CNo store rating on record. Structured DITA writing has a learning curve, and portal setup is offered as a separate configuration service. |
| Platforms and integrations | BA web app with a browser extension and a public API, plus integrations with Salesforce, Confluence, Slack, Zendesk, Help Scout and Google Analytics. No phone or desktop apps on record. | CWeb only on the pages read, with a Deploy API. No desktop app or integrations list is named. |
| Best for | a branded help centre designed for you | technical writing teams working in DITA |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Helpjuice and Heretto. How we grade
Where they differ
- Helpjuice also covers chat assistant, AI search, wiki and reports.
- Heretto also covers documents and help center.
At a glance
| Helpjuice | Heretto | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $249 per month for 30 users | Not published |
| Free plan | None | None |
| Free trial | 14-day free trial with full access to all features, no credit card required | None listed |
| Web | ||
| Browser extension | ||
| Made by | Helpjuice, Inc. | Heretto |
| Price read from | helpjuice.com | Not confirmed |
| Checked | Oct 6, 2026 | Nov 12, 2026 |
Worth knowing
Helpjuice
- There is no free plan: when the 14-day trial ends, the account becomes inactive until a paid plan is chosen.
- The entry plan costs $249 a month for 30 users and leaves out SSO and the AI writer, AI search and chatbot.
- Anyone with credentials to log in counts as a user, and file storage is capped at 12 GB, 24 GB or 38 GB depending on the plan.
- The pricing page shows monthly prices only and mentions no annual billing option.
Heretto
- No prices are published: the packages page offers a demo request only.
- Sold as three stacked packages (CCMS, CCMS plus Deploy, CCMS plus Deploy plus Portal), and additional portal sites cost extra.
- Portal setup is offered as a separate configuration service from the vendor's own team.
- The pages read do not name a desktop app, so it is listed as a web product only.
Key features
Helpjuice
- Editor and publishing controls
- Articles support scheduled publishing, publish approval, expiration dates, version history and content reuse, plus tabs, accordions and embedded files and media.
- Live collaboration and workflows
- Several authors can work on an article in real time, leave comments and feedback notes, assign tasks and move content through approval flows.
- Customized design
- Helpjuice's team builds the knowledge base design to match your brand when you sign up, and a visual editor and a code editor allow further changes.
- AI suite
- An AI writer drafts articles, AI search interprets what a reader means, and an AI chatbot answers questions from the knowledge base. It is included from the AI-Knowledge Base plan.
- Localization
- A knowledge base can be published in as many languages as needed with a language switcher, and AI Article Translation covers more than 40 languages.
- Analytics
- Reports show the impact of articles, the topics people read, what they search for and how productive authors are.
Heretto
- Structured authoring in DITA
- The CCMS is built around DITA, with content reuse, version control and real-time collaboration between authors.
- Review and governance
- The packages page lists a simplified review workflow, configurable workflows and content governance.
- Localization management
- Translation work is managed inside the CCMS rather than in a separate tool.
- Deploy API
- A RESTful JSON content-as-a-service API publishes content from the CCMS to web, PDF and other channels.
- Portal
- A branded documentation site with personalization by role, product or audience and SSO-ready access control. It includes one production and one non-production site.
- Etto AI assistant
- A copilot inside the authoring tool that the vendor says can summarize, create structured content, improve readability and suggest improvements.
Plans
Helpjuice
Knowledge Base$249
per month
30 users and 12 GB of file storage, with the essential features, a customized design and AI article translation. No AI suite or SSO.
AI-Knowledge Base$449
per month
100 users and 24 GB of storage, adding SSO and the AI suite: AI writer, AI search, AI chatbot and the step-by-step tutorial builder.
Unlimited AI-Knowledge Base$799
per month
Unlimited users and 38 GB of storage, with SSO, the AI suite and unlimited customization credits.
Heretto
Pricing could not be confirmed. See heretto.com.
Ways to pay less
Helpjuice
- Nonprofit
Discounts for nonprofits
The pricing FAQ says Helpjuice offers special discounts to nonprofits that contact its team. No rate is published.
- Education
Discounts for educational institutions
The pricing FAQ says Helpjuice offers special discounts to educational institutions that contact its team. No rate is published.
Heretto
No public discounts listed.
Common questions
Which is cheaper, Helpjuice or Heretto?
As of Nov 12, 2026, Helpjuice starts at $249 per month for 30 users, and Heretto has no price we could confirm.
Which has a free plan, Helpjuice or Heretto?
As of Nov 12, 2026, neither Helpjuice nor Heretto has a free plan. Helpjuice has a free trial.
Which platforms do Helpjuice and Heretto run on?
As of Nov 12, 2026, only Helpjuice lists a browser extension. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.