Engati vs Haptik (2026): which should you pick?
As of Nov 13, 2026, Engati grades higher than Haptik: 2.2 against 1.6 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Engati grades higher on the free plan and platforms. They get the same grade on value for money, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Engati
AI chatbot and WhatsApp marketing platform with live chat inbox
Free trial
Haptik
Enterprise AI agents for customer service on chat, voice and WhatsApp
Paid
Which one is for you
Pick Engati if
- Fits if you run an online shop and want WhatsApp campaigns and a bot in one place
- Works for teams that want to try a bot builder for a week without a card
Look elsewhere if
- Not for you if you want a price before a sales call, since only "less than $1 a day" is shown
- Watch out: WhatsApp conversation charges, extra agents and extra bots are billed on top
- Tight if you need voice, eSenseGPT or unlimited flows, which are Enterprise only
- Skip it if you want a free plan, as there's only the 7-day trial
Pick Haptik if
- Fits if you are a large company automating customer service chats and calls
- Works for teams that want AI agents on WhatsApp and voice
Look elsewhere if
- Skip it if you want a price, because none is published
- Not for you if you are a small team, as the site says it serves enterprises
- Watch out: the pricing address redirects to the home page and the way in is a demo
- Watch out: no free plan or trial is listed, and Haptik is part of Jio Platforms
How we grade them
| 2.2GPAEngatiFair | 1.6GPAHaptikWeak | |
|---|---|---|
| Value for money | CThe page shows no plan prices, just a line saying it starts at less than $1 a day. WhatsApp conversation fees are separate, and extra agent licences, bots and languages are add-ons. | CNo price is published; the site points to a demo request, so it sits at the middle. |
| Free plan and trial | CA 7-day trial with no credit card needed. There's no free plan, so after a week it's paid or nothing. | FNo free plan and no trial on the pages read. |
| Features | CWhatsApp broadcasts, a bot and AI agent builder, a live chat inbox and shop automations. Voice, eSenseGPT and unlimited flows are Enterprise only. | CAI agents by use case, a voice agent, an agent inbox, analytics and knowledge-base training. Aimed at enterprises, with little shown for small teams. |
| Ease of use | CNo store rating on record. You'll be building bots and flows and connecting WhatsApp, which takes learning. | CNo store rating on record. Agents are trained on your knowledge base and tied into your channels. |
| Platforms and integrations | BWeb, with Shopify, WooCommerce, Shiprocket and Google Sheets listed. Phone and desktop apps aren't on record. | CWeb platform only on the pages read; no apps or integrations are listed. |
| Best for | WhatsApp campaigns and chatbots for online shops | enterprises running AI agents for customer service |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Engati and Haptik. How we grade
Where they differ
- Engati also covers marketing automation and live chat.
- Haptik also covers AI support agent and dashboards.
In commonWebShared inboxWhatsApp messagingChatbots
At a glance
| Engati | Haptik | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | 7-day free trial, no credit card required | None listed |
| Web | ||
| Made by | Engati Technologies Inc. | Jio Haptik Technologies Limited |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 13, 2026 | Nov 12, 2026 |
Worth knowing
Engati
- The pricing page publishes no plan prices apart from a 'starts at less than $1 per day' line; quotes are requested from sales.
- WhatsApp conversation charges are separate; its FAQ quotes India rates in rupees by conversation type.
- Some features are add-ons on every plan, including extra agent licenses, additional bots and messaging languages.
- Advanced capabilities such as eSenseGPT, voice and unlimited flows are limited to Enterprise plans.
Haptik
- No prices are published; the site points to a demo request and the pricing URL redirects to the homepage.
- The site targets enterprises; it says it is trusted by 500+ of them.
- Haptik is part of Jio Platforms, per its about page.
Key features
Engati
- WhatsApp broadcasts and campaigns
- Send bulk WhatsApp messages through the WhatsApp API with scheduling, a message template catalog and Click-to-WhatsApp ad support.
- Chatbot and AI agent builder
- A low-code bot builder plus eSenseGPT, the vendor's generative AI layer, for conversations on WhatsApp, voice, websites and mobile apps.
- Live chat inbox
- A WhatsApp inbox with up to 5 agents on the entry plan, and an omnichannel live chat inbox on the Pro plan.
- E-commerce automations
- Shopify and WooCommerce integrations with order notifications, abandoned-checkout automation and cash-on-delivery to prepaid nudges.
- Analytics
- Reports cover broadcasts and live chat on the entry plan, with campaign, chatbot and Click-to-WhatsApp analytics on higher plans.
- Reseller programs
- Partner plans let agencies resell Engati, including a version with its own branding and a master account.
Haptik
- AI agents by use case
- Separate agents for customer service, sales, booking and lead qualification, plus an agent studio for building your own.
- Voice AI agent
- Answers phone calls in more than 100 languages, per the site.
- Omnichannel agent inbox
- Agents follow conversations across channels, and AI hands complex queries to people.
- Channels
- WhatsApp, voice, RCS Business Messaging, Instagram Direct, Facebook Messenger and web.
- Analytics
- Custom dashboards and an insights agent for resolution, satisfaction and trends.
- Knowledge-base training
- Trains agents on PDFs, DOCX, PPTX, CSV files and a website.
Plans
Engati
Pricing could not be confirmed. See engati.ai.
Haptik
Pricing could not be confirmed. See haptik.ai.
Common questions
Which is cheaper, Engati or Haptik?
As of Nov 13, 2026, Engati has no price we could confirm, and Haptik has no price we could confirm.
Which has a free plan, Engati or Haptik?
As of Nov 13, 2026, neither Engati nor Haptik has a free plan. Engati has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.