Feedier vs Zonka Feedback (2026): which should you pick?

Pick Feedier if

• Fits if your feedback already sits in several tools and you want it analysed together
• Works for teams that want comments ranked by business impact

Look elsewhere if

• Pricey if you have volume: $200 a month for 2,500 comments, $800 at 10,000
• Skip it if you want to collect feedback, as the survey builder is Enterprise only
• Watch out: comments past the plan cost $0.08 each
• Watch out: the pricing page shows dollars while its FAQ says euros, so check the currency

Pick Zonka Feedback if

• Fits if you run NPS or CSAT surveys for customers in stores or by email
• Works for support teams that want feedback tied to Zendesk or Salesforce

Look elsewhere if

• Skip it if you want to see a price, because plans are quoted by sales
• Watch out: survey pricing follows responses and AI pricing follows data credits, so costs can climb
• Too light for general forms, as it is built for customer experience programs
• Watch out: Feedback Management and AI Feedback Intelligence are separate plans

Feedier

• Business is billed per comment analyzed ($0.08 each beyond the plan); imports of scores and users are not charged.
• The survey builder is Enterprise only, so Business users analyze feedback collected elsewhere.
• Business allows 500,000 feedback items imported; past that, new imports pause.
• The pricing page shows dollar prices while its FAQ quotes €0.08, so the currency should be confirmed.

Zonka Feedback

• No prices are published; plans are quoted by the sales team.
• The page says survey pricing follows the number of responses and AI pricing follows data credits.
• Feedback Management and AI Feedback Intelligence are separate plans that can be bundled.
• It is built for customer experience programs, not general-purpose form building.

Feedier

Comment analysis

AI groups comments into topics using a taxonomy you set, and flags weak signals across sources.

Source connectors

It reads from tools such as Qualtrics, Medallia, Salesforce, Trustpilot and support systems, and sends insights back.

Ask Feedier

An AI chat answers questions about your feedback, and an MCP server lets Claude, ChatGPT or other agents query the data.

Reports and action plans

Live reports export to PDF or PowerPoint, and action plans and workflows turn findings into tasks.

Revenue-based prioritization

Issues are ranked by revenue impact using CRM and other business data, not only by how many people mention them.

Survey builder

A native survey builder is part of the Enterprise plan, for teams starting a new feedback program.

Zonka Feedback

Multichannel surveys

Surveys go out by email, SMS and WhatsApp, appear on websites and in products, and run offline on Android or iOS devices used as kiosks.

NPS, CSAT and CES

Templates and reporting cover the standard customer experience metrics, with dashboards and digest emails.

Case management

Feedback can be turned into cases that are assigned and tracked to resolution, with alerts and automated follow-ups.

AI Feedback Intelligence

A separate product that unifies feedback from surveys, tickets and reviews and analyzes themes, sentiment and trends. Priced separately from surveys.

Integrations

Connects to CRMs, helpdesks and collaboration tools, and to Zapier, Make and webhooks for anything else.

Regional data hosting

Data can be stored in the US, Europe, Australia or India, and the company says it is ISO 27001:2022 certified.

Feedier

• Business (Pay as you go)$200

  per month for 2,500 comments analyzed, billed monthly

  Unlimited users, reports and workflows. Price rises with volume: $800 a month at 10,000 comments.

• EnterpriseCustom

  Annual license with survey builder, unlimited feedback, SSO and multi-entity rollout; sold through sales.

Zonka Feedback

Pricing could not be confirmed. See zonkafeedback.com.