Guru vs Stonly (2026): which should you pick?

Pick Guru if

• Fits if you want one checked source of answers for staff and for your AI tools
• Works for support, sales or IT teams that need cited answers without leaving Slack or Teams

Look elsewhere if

• Skip it if you want to see a price or try it before talking to sales, because you can't do either
• Pricey if most of your people only read, since every invited user takes a paid seat
• Not for you if you want a native phone app, as mobile means a web app or Slack
• Watch out: canceling needs written notice 15 days before renewal, and Guru doesn't issue refunds
• Tight if you're small, as setup means building collections, assigning experts and wiring connectors

Pick Stonly if

• Fits if you run a support team and want guided fixes customers can click through
• Works for a very small team that can live on 5 guides and 400 views

Look elsewhere if

• Tight if you are on Basic, with 5 guides, 1 language and 1 team member
• Not for you if you want a price, as Small Business and Enterprise show none
• Watch out: Small Business caps views at 4,000, team members at 5 and knowledge bases at 1
• Watch out: passing the view limit two months in a row moves the account to a larger plan

Guru

• Guru publishes no prices: its pricing page describes custom packages scoped with the sales team, and the site offers no self-serve signup.
• Every invited user takes a paid seat, including people who only read content.
• There is no native mobile app; phones use a mobile web app or Slack, and Guru says its desktop experience has the most complete functionality.
• Canceling requires written notice at least 15 days before the renewal date, and Guru does not issue refunds.

Stonly

• No price is shown for Small Business; the pricing page points to a demo.
• Small Business is limited to 4,000 guide views, 5 team members and one knowledge base.
• AI agents, automations, SSO and private knowledge bases are listed under Enterprise.
• Passing the monthly view limit two months in a row moves the account to a larger plan.

Guru

Verified knowledge base

Knowledge is organized into collections and kept current through verification. Usage signals, content age and policy rules handle most checks, and the rest are routed to assigned experts.

Knowledge Agents

Chat-style agents answer questions with citations, run multi-step research across sources and can act in connected systems, such as creating a ticket, as the signed-in user.

Search across connected sources

More than 100 connectors bring enterprise apps, databases and file systems into one search index, and each source keeps its original access permissions.

AI-drafted documentation

Agents turn conversations, meetings and tickets into draft documents and route them to subject-matter experts for review before anything is published.

Answers inside other tools

Guru answers questions in Slack and Microsoft Teams, in a browser extension for Chrome, Edge and Opera, and through an MCP server that AI tools can query.

Governance controls

Role-based access, SAML SSO and SCIM, audit logs with lineage, and DLP masking that redacts personal and sensitive data when content is ingested.

Stonly

Interactive guides

Step-by-step guides with branching that can be embedded anywhere, for agents or for customers.

Knowledge base

Articles and guides sit in a searchable knowledge base with custom branding and SEO settings.

AI answers and agent assist

A conversational bot answers from the knowledge base, and agent assist summarizes tickets and suggests replies.

Analytics

Full-path analytics show how people move through a guide, with versioning of changes.

Help desk integrations

The homepage names Zendesk, Freshdesk, Salesforce and ServiceNow; the Enterprise plan lists Salesforce, Zendesk, Freshdesk and Front.

Guru

• Custom packageCustom

  Quoted by sales from an organization's scale, knowledge complexity and AI maturity; includes platform access and a team of solution engineers.

Stonly

• Basic$0

  400 guide views a month, 5 published guides in one language with up to 100 steps each, and 1 team member.

• Small BusinessCustom

  For companies under 100 employees: unlimited guides, 1 knowledge base, 4,000 guide views and 5 team members. The page shows no price.

• EnterpriseCustom

  Unlimited knowledge bases, auto-translation, SSO, help desk integrations and as many views and team members as needed. Sold through a call.

Guru

• Nonprofit

  Guru for Good nonprofit pricing

  Guru for Good offers the product at a reduced cost to eligible 501(c)(3) nonprofits that contact the company. The pricing page does not state the size of the discount.

Stonly

No public discounts listed.