Document360 vs Stonly (2026): which should you pick?
As of Nov 12, 2026, Document360 and Stonly share a 2.2 GPA, and only Stonly has a free plan.
Checked Oct 5, 2026 and Nov 12, 2026 · graded Oct 10, 2026 and Nov 12, 2026 by ToolGPA
Document360 grades higher on features. Stonly grades higher on the free plan. They get the same grade on value for money, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Document360
Hosted knowledge base software for public and private docs
Free trial
Which one is for you
Pick Document360 if
- Fits if you're a software company publishing a help center for customers
- Works for teams needing a public knowledge base and a private one side by side, with review workflows
Look elsewhere if
- Skip it if you want to see a price before talking to sales, because none are published
- Not for you if you want to sign up and try it tonight, as the trial starts with a booked demo and has no stated length
- Pricey if you want the AI chatbot or the AI Premium Suite, which are add-ons to whatever you're quoted
- Skip it if you want a desktop or phone app; it's the browser plus a Chrome extension
Pick Stonly if
- Fits if you run a support team and want guided fixes customers can click through
- Works for a very small team that can live on 5 guides and 400 views
Look elsewhere if
- Tight if you are on Basic, with 5 guides, 1 language and 1 team member
- Not for you if you want a price, as Small Business and Enterprise show none
- Watch out: Small Business caps views at 4,000, team members at 5 and knowledge bases at 1
- Watch out: passing the view limit two months in a row moves the account to a larger plan
How we grade them
| 2.2GPADocument360Fair | 2.2GPAStonlyFair | |
|---|---|---|
| Value for money | CThere isn't a price anywhere on the site. Every plan is a custom quote worked out from team accounts, workspaces, languages, security needs and AI usage, and the AI chatbot and Premium Suite are add-ons on top of that. With nothing published, there's nothing to set against the $15-a-month middle. | CSmall Business shows no price and points to a demo, so there is nothing to set against the category's $18 middle. |
| Free plan and trial | DNo free plan, and the only way in is to book a live demo: that's how the free trial starts, and the site never says how long it runs. A trial you have to ask a salesperson for is barely a trial. | CA 14-day trial of Small Business, after which the account falls to Basic at no charge: 400 guide views a month, 5 published guides in one language and 1 team member. |
| Features | BMarkdown and WYSIWYG editors with revision history, public and private knowledge bases side by side on their own domains, a workflow builder for review cycles, analytics on searches and reader feedback, and Eddy AI drafting articles and citing sources. The job is covered, with the chatbot sold separately. | CInteractive guides, a knowledge base, AI answers and agent assist, analytics and help desk connections. Gaps: AI agents, automations, SSO and private knowledge bases are Enterprise only. |
| Ease of use | CNo store rating on record. It's hosted, so there's no server to run, and writers choose between Markdown and WYSIWYG, but you can't sign up and poke around — it starts with a booked demo — and there are projects, domains and review workflows to set up. | CNo store rating on record. You build each guide step by step and connect your help desk. |
| Platforms and integrations | BA web app with a Chrome extension for searching articles, a Customer API of more than 180 endpoints with OAuth 2.0, and Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Salesforce, GitHub and Zapier connected. No desktop or mobile apps are listed. | BWeb only, with Zendesk, Freshdesk, Salesforce, ServiceNow, Front and Segment connections. |
| Best for | customer help centres with review workflows | interactive guides and a help centre for support teams |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Document360 and Stonly. How we grade
Where they differ
- Document360 also covers AI search, Markdown, wiki and templates.
- Stonly also covers reports, help center and chatbots.
In commonWebAI features
At a glance
| Document360 | Stonly | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | Not published | Not published |
| Free plan | None | After the 14-day trial an account drops to Basic at no charge: 400 guide views a month, 5 published guides in one language and 1 team member. |
| Free trial | Free trial started by booking a live demo; the site does not state how long it lasts | 14-day free trial of the Small Business plan |
| Web | ||
| Browser extension | ||
| Made by | Kovai.co | Stonly |
| Price read from | document360.com | stonly.com |
| Checked | Oct 5, 2026 | Nov 12, 2026 |
Worth knowing
Document360
- Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
- The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
- The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
- The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.
Stonly
- No price is shown for Small Business; the pricing page points to a demo.
- Small Business is limited to 4,000 guide views, 5 team members and one knowledge base.
- AI agents, automations, SSO and private knowledge bases are listed under Enterprise.
- Passing the monthly view limit two months in a row moves the account to a larger plan.
Key features
Document360
- Markdown and WYSIWYG editors
- Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.
- Public and private projects
- A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.
- Eddy AI
- The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.
- Review and publishing workflows
- A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.
- Analytics
- Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.
- API and integrations
- Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.
Stonly
- Interactive guides
- Step-by-step guides with branching that can be embedded anywhere, for agents or for customers.
- Knowledge base
- Articles and guides sit in a searchable knowledge base with custom branding and SEO settings.
- AI answers and agent assist
- A conversational bot answers from the knowledge base, and agent assist summarizes tickets and suggests replies.
- Analytics
- Full-path analytics show how people move through a guide, with versioning of changes.
- Help desk integrations
- The homepage names Zendesk, Freshdesk, Salesforce and ServiceNow; the Enterprise plan lists Salesforce, Zendesk, Freshdesk and Front.
Plans
Document360
Custom planCustom
Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage.
Stonly
Basic$0
400 guide views a month, 5 published guides in one language with up to 100 steps each, and 1 team member.
Small BusinessCustom
For companies under 100 employees: unlimited guides, 1 knowledge base, 4,000 guide views and 5 team members. The page shows no price.
EnterpriseCustom
Unlimited knowledge bases, auto-translation, SSO, help desk integrations and as many views and team members as needed. Sold through a call.
Common questions
Which is cheaper, Document360 or Stonly?
As of Nov 12, 2026, Document360 publishes no starting price, and Stonly publishes no starting price.
Which has a free plan, Document360 or Stonly?
As of Nov 12, 2026, only Stonly has a free plan. Document360 does not, though it has a free trial.
Which platforms do Document360 and Stonly run on?
As of Nov 12, 2026, only Document360 lists a browser extension. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.