KnowledgeOwl vs Stonly (2026): which should you pick?

Pick KnowledgeOwl if

• Fits if you want KnowledgeOwl's team to migrate your content and build the theme with you
• Works for knowledge bases with many readers and few authors, since readers are unlimited

Look elsewhere if

• Pricey if you have several writers or sites, as each plan includes 1 author and 1 knowledge base, with extras at $25 and $50 a month
• Skip it if you want your own domain, the API or custom CSS on the $100 plan, because those start on Pro at $250 a month
• Watch out: SAML SSO, Salesforce SSO and custom author roles need Business at $500 a month
• Tight if you're on Basic, which caps you at 1,000 articles, 100 AI credits and 45 days of analytics
• Skip it if you want a free plan or a phone app, since there's only a 30-day trial and it runs on the web only

Pick Stonly if

• Fits if you run a support team and want guided fixes customers can click through
• Works for a very small team that can live on 5 guides and 400 views

Look elsewhere if

• Tight if you are on Basic, with 5 guides, 1 language and 1 team member
• Not for you if you want a price, as Small Business and Enterprise show none
• Watch out: Small Business caps views at 4,000, team members at 5 and knowledge bases at 1
• Watch out: passing the view limit two months in a row moves the account to a larger plan

KnowledgeOwl

• Each plan includes only 1 author and 1 knowledge base; additional ones are listed at $25 per author and $50 per knowledge base.
• Basic has no custom domain, HTML/CSS/JS branding control, developer API or remote authentication. Those start on Pro at $250 a month.
• SAML SSO, Salesforce SSO and custom author roles need the Business plan at $500 a month.
• Articles are capped by plan: 1,000 on Basic, 2,500 on Pro and 5,000 on Business.

Stonly

• No price is shown for Small Business; the pricing page points to a demo.
• Small Business is limited to 4,000 guide views, 5 team members and one knowledge base.
• AI agents, automations, SSO and private knowledge bases are listed under Enterprise.
• Passing the monthly view limit two months in a row moves the account to a larger plan.

KnowledgeOwl

Editor and versioning

A no-code rich text editor with reusable content snippets, article statuses from Draft to Needs Review, and major and minor versions that can be compared and restored.

Search and AI chatbot

Search needs no tagging and includes semantic search, a synonym library and indexed PDF content. The AI chatbot answers only from the knowledge base and links to its source articles.

Reader access controls

Unlimited reader groups decide who can read which content. Remote authentication starts on Pro, and SAML and Salesforce single sign-on on Business.

AI writing help

AI credits cover first drafts and outlines, article summaries, meta descriptions and style guide review: 100 a month on Basic, 500 on Pro and 1,000 on Business.

Owl Analytics

Built-in reports track searches, article performance and content gaps, keeping 45 days of data on Basic, 90 days on Pro and 450 days on Business.

Migration and theme build

KnowledgeOwl's team migrates existing content, builds a custom branded theme at no extra charge and holds regular 1:1 onboarding calls until launch.

Stonly

Interactive guides

Step-by-step guides with branching that can be embedded anywhere, for agents or for customers.

Knowledge base

Articles and guides sit in a searchable knowledge base with custom branding and SEO settings.

AI answers and agent assist

A conversational bot answers from the knowledge base, and agent assist summarizes tickets and suggests replies.

Analytics

Full-path analytics show how people move through a guide, with versioning of changes.

Help desk integrations

The homepage names Zendesk, Freshdesk, Salesforce and ServiceNow; the Enterprise plan lists Salesforce, Zendesk, Freshdesk and Front.

KnowledgeOwl

• Basic$100

  per month

  1 author and 1 knowledge base, up to 1,000 articles, 100 AI credits and 45 days of analytics. No custom domain, developer API or SSO.

• Pro$250

  per month

  Up to 2,500 articles and 500 AI credits, adding a custom domain, HTML/CSS/JS branding control, the developer API, remote authentication and reader reports.

• Business$500

  per month

  Up to 5,000 articles and 1,000 AI credits, adding SAML and Salesforce SSO, custom author roles, payment by invoice and a 99.5% uptime guarantee.

• Enterprise$1,250

  per month

  Custom article, author and knowledge base counts, 10,000 AI credits, dedicated account management, custom terms and a 99.9% uptime SLA.

Stonly

• Basic$0

  400 guide views a month, 5 published guides in one language with up to 100 steps each, and 1 team member.

• Small BusinessCustom

  For companies under 100 employees: unlimited guides, 1 knowledge base, 4,000 guide views and 5 team members. The page shows no price.

• EnterpriseCustom

  Unlimited knowledge bases, auto-translation, SSO, help desk integrations and as many views and team members as needed. Sold through a call.

KnowledgeOwl

• Nonprofit

  25% off for nonprofits and B Corps

  The KnowledgeOwl for Good discount gives nonprofits, B Corporations and purpose-driven organizations 25% off.

Stonly

No public discounts listed.