Stonly review (2026): is the free plan enough?
Interactive guides and knowledge base for customer support
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Stonly report card
Fair · out of 4.0 · graded Nov 12, 2026
Best for interactive guides and a help centre for support teams
Stonly makes interactive guides and a knowledge base for customer support. The free Basic plan allows 5 guides and 400 views a month, the Small Business plan shows no price, and AI agents, SSO and private knowledge bases are Enterprise.
Who Stonly is for
- Fits if you run a support team and want guided fixes customers can click through
- Works for a very small team that can live on 5 guides and 400 views
Who Stonly is not for
- Tight if you are on Basic, with 5 guides, 1 language and 1 team member
- Not for you if you want a price, as Small Business and Enterprise show none
- Watch out: Small Business caps views at 4,000, team members at 5 and knowledge bases at 1
- Watch out: passing the view limit two months in a row moves the account to a larger plan
Why Stonly gets a 2.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneySmall Business shows no price and points to a demo, so there is nothing to set against the category's $18 middle.
- CFree plan and trialA 14-day trial of Small Business, after which the account falls to Basic at no charge: 400 guide views a month, 5 published guides in one language and 1 team member.
- CFeaturesInteractive guides, a knowledge base, AI answers and agent assist, analytics and help desk connections. Gaps: AI agents, automations, SSO and private knowledge bases are Enterprise only.
- CEase of useNo store rating on record. You build each guide step by step and connect your help desk.
- BPlatforms and integrationsWeb only, with Zendesk, Freshdesk, Salesforce, ServiceNow, Front and Segment connections.
What these grades rest on. Graded from this listing, whose facts were read from Stonly's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/stonly#review"><img src="https://toolgpa.com/badge/stonly.svg" alt="Stonly: 2.2 GPA on ToolGPA" width="196" height="56"></a>Where Stonly stands among docs and wiki tools
Stonly's GPA of 2.2 is higher than 10 of the 69 other docs and wiki tools we grade, and level with 14.
It stands best on platforms and integrations (B, above 18 of 69) and worst on features (C, above 2).
Each grade against the category
Every bar is all 70 docs and wiki tools we grade, cut by the letter each got. Stonly’s own letter is outlined.
- CValue for moneyAbove 15 of 69, level with 25
- CFree plan and trialAbove 7 of 69, level with 27
- CFeaturesAbove 2 of 69, level with 34
- CEase of useAbove 15 of 69, level with 33
- BPlatforms and integrationsAbove 18 of 69, level with 47
Keep Stonly, or make your own?
Keep it
The plain part of Stonly you could make: help center and reports. What surrounds it you could not. The 3 things listed below take a company, not a weekend.
That makes this kind of software worth paying for, not this one in particular: 45 of the 69 other docs and wiki tools grade higher.
What you could make
- Help center and reports: an app builder makes these well.
What you could not
- A chatbot builder hooked into the messaging apps.
- It plugs into other products, Zendesk, Freshdesk and Salesforce among them.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Stonly’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Stonly?
Stonly is a knowledge platform for customer service teams. It builds interactive step-by-step guides and articles that agents and customers can use, with an AI bot and agent assist on top. It connects to help desks such as Zendesk, Freshdesk and Salesforce.
Worth knowing
- No price is shown for Small Business; the pricing page points to a demo.
- Small Business is limited to 4,000 guide views, 5 team members and one knowledge base.
- AI agents, automations, SSO and private knowledge bases are listed under Enterprise.
- Passing the monthly view limit two months in a row moves the account to a larger plan.
Key features
- Interactive guides
- Step-by-step guides with branching that can be embedded anywhere, for agents or for customers.
- Knowledge base
- Articles and guides sit in a searchable knowledge base with custom branding and SEO settings.
- AI answers and agent assist
- A conversational bot answers from the knowledge base, and agent assist summarizes tickets and suggests replies.
- Analytics
- Full-path analytics show how people move through a guide, with versioning of changes.
- Help desk integrations
- The homepage names Zendesk, Freshdesk, Salesforce and ServiceNow; the Enterprise plan lists Salesforce, Zendesk, Freshdesk and Front.
Stonly pricing
As of Nov 12, 2026, Stonly has a free plan.
- Starts at
- Not published
- Free plan
- After the 14-day trial an account drops to Basic at no charge: 400 guide views a month, 5 published guides in one language and 1 team member.
- Free trial
- 14-day free trial of the Small Business plan
| Plan | Price | What you get |
|---|---|---|
| Basic | $0 | 400 guide views a month, 5 published guides in one language with up to 100 steps each, and 1 team member. |
| Small Business | Custom | For companies under 100 employees: unlimited guides, 1 knowledge base, 4,000 guide views and 5 team members. The page shows no price. |
| Enterprise | Custom | Unlimited knowledge bases, auto-translation, SSO, help desk integrations and as many views and team members as needed. Sold through a call. |
Read from stonly.com on Nov 12, 2026. Prices change, so confirm with Stonly before you buy.
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Common questions
Does Stonly have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Stonly is listed for Web.
Does Stonly have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Stonly is listed for Web.
Is Stonly open source?
Stonly is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.