The Stonly Insider’s Guide
Everything we know about Stonly in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Stonly
The Insider’s Guide
Interactive guides and knowledge base for customer support
Every plan, grade, refund rule and rival among docs and wiki tools, read from Stonly’s own pages.
Made by Stonly · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Stonly’s own pages, its app-store listings and our grades. Every fact in it is on Stonly’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 10 of the 69 other docs and wiki tools we grade
Stonly is a knowledge platform for customer service teams. It builds interactive step-by-step guides and articles that agents and customers can use, with an AI bot and agent assist on top. It connects to help desks such as Zendesk, Freshdesk and Salesforce.
To get you started, here are 8 things to know about Stonly, taken from its own pages and our grades.
You build each guide step by step and connect your help desk.
- 1
Best for interactive guides and a help centre for support teams
Stonly makes interactive guides and a knowledge base for customer support.
- 2
There is a free plan
After the 14-day trial an account drops to Basic at no charge: 400 guide views a month, 5 published guides in one language and 1 team member.
- 3
It runs on Web
Web.
- 4
Interactive guides
Step-by-step guides with branching that can be embedded anywhere, for agents or for customers.
- 5
Knowledge base
Articles and guides sit in a searchable knowledge base with custom branding and SEO settings.
- 6
AI answers and agent assist
A conversational bot answers from the knowledge base, and agent assist summarizes tickets and suggests replies.
- 7
A 2.2 GPA, above 10 of 69
That is against the other docs and wiki tools we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
The plain part of Stonly you could make: help center and reports. What surrounds it you could not. The 3 things listed below take a company, not a weekend.
Stonly at a glance
- Pricing
- Free plan
- Free plan
- Yes
- Free trial
- 14-day free trial of the Small Business plan
- Runs on
- Web
- Made by
- Stonly
- Category
- Docs & Wikis
- Our grade
- 2.2 GPA, fair
The report card
Best for interactive guides and a help centre for support teams
Stonly makes interactive guides and a knowledge base for customer support. The free Basic plan allows 5 guides and 400 views a month, the Small Business plan shows no price, and AI agents, SSO and private knowledge bases are Enterprise.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | Small Business shows no price and points to a demo, so there is nothing to set against the category's $18 middle. |
| Free plan and trial | C | A 14-day trial of Small Business, after which the account falls to Basic at no charge: 400 guide views a month, 5 published guides in one language and 1 team member. |
| Features | C | Interactive guides, a knowledge base, AI answers and agent assist, analytics and help desk connections. Gaps: AI agents, automations, SSO and private knowledge bases are Enterprise only. |
| Ease of use | C | No store rating on record. You build each guide step by step and connect your help desk. |
| Platforms and integrations | B | Web only, with Zendesk, Freshdesk, Salesforce, ServiceNow, Front and Segment connections. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Stonly is for
- Fits if you run a support team and want guided fixes customers can click through
- Works for a very small team that can live on 5 guides and 400 views
Who it is not for
- Tight if you are on Basic, with 5 guides, 1 language and 1 team member
- Not for you if you want a price, as Small Business and Enterprise show none
- Watch out: Small Business caps views at 4,000, team members at 5 and knowledge bases at 1
- Watch out: passing the view limit two months in a row moves the account to a larger plan
Good to know
Good for
- Support teams that want guided troubleshooting rather than plain articles
- Customer service teams already on Zendesk, Freshdesk or Salesforce
- Teams that want agents and customers to use the same knowledge
Worth knowing
- No price is shown for Small Business; the pricing page points to a demo.
- Small Business is limited to 4,000 guide views, 5 team members and one knowledge base.
- AI agents, automations, SSO and private knowledge bases are listed under Enterprise.
- Passing the monthly view limit two months in a row moves the account to a larger plan.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
3
plans to choose from
Stonly has a free plan.
Basic
$0
400 guide views a month, 5 published guides in one language with up to 100 steps each, and 1 team member.
Small Business
Custom
For companies under 100 employees: unlimited guides, 1 knowledge base, 4,000 guide views and 5 team members. The page shows no price.
Enterprise
Custom
Unlimited knowledge bases, auto-translation, SSO, help desk integrations and as many views and team members as needed. Sold through a call.
The free plan
After the 14-day trial an account drops to Basic at no charge: 400 guide views a month, 5 published guides in one language and 1 team member.
Trying it first
14-day free trial of the Small Business plan
Read from stonly.com on Nov 12, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Interactive guides and knowledge base for customer support. Here is what it does, as its own site describes it, and what it covers: AI features, reports, help center, chatbots.
Interactive guides, a knowledge base, AI answers and agent assist, analytics and help desk connections.
- Interactive guides
- Step-by-step guides with branching that can be embedded anywhere, for agents or for customers.
- Knowledge base
- Articles and guides sit in a searchable knowledge base with custom branding and SEO settings.
- AI answers and agent assist
- A conversational bot answers from the knowledge base, and agent assist summarizes tickets and suggests replies.
- Analytics
- Full-path analytics show how people move through a guide, with versioning of changes.
- Help desk integrations
- The homepage names Zendesk, Freshdesk, Salesforce and ServiceNow; the Enterprise plan lists Salesforce, Zendesk, Freshdesk and Front.
Where it runs
- Web
What it works with
- Zendesk
- Freshdesk
- Salesforce
- ServiceNow
- Front
- Segment
- Zapier
Stonly is made by Stonly.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
10/69
Other docs and wiki tools it is graded above
Stonly's GPA of 2.2 is higher than 10 of the 69 other docs and wiki tools we grade, and level with 14.
It stands best on platforms and integrations (B, above 18 of 69) and worst on features (C, above 2).
Each grade against the category
Every bar is all 70 docs and wiki tools we grade, cut by the letter each got. Stonly’s own letter is outlined.
- CValue for moneyAbove 15 of 69
- CFree plan and trialAbove 7 of 69
- CFeaturesAbove 2 of 69
- CEase of useAbove 15 of 69
- BPlatforms and integrationsAbove 18 of 69
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
The plain part of Stonly you could make: help center and reports. What surrounds it you could not. The 3 things listed below take a company, not a weekend.
That makes this kind of software worth paying for, not this one in particular: 45 of the 69 other docs and wiki tools grade higher.
What you could make
- Help center and reports: an app builder makes these well.
What you could not
- A chatbot builder hooked into the messaging apps.
- It plugs into other products, Zendesk, Freshdesk and Salesforce among them.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Stonly’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Guru, Helpjuice, Document360, KnowledgeOwl and Tango
The 5 tools Stonly is most often weighed against, with where each one differs from it.
- 2.0GPA
Guru
Paid
Verified company knowledge base with AI search and agents.
- Stonly has a free plan. Guru does not.
- Only Guru lists a browser extension.
- Stonly also covers reports, help center and chatbots.
- 2.2GPA
Helpjuice
Free trial · from $249/mo
Hosted knowledge base software with a design built for you.
- Stonly has a free plan. Helpjuice does not, though it has a free trial.
- Only Helpjuice lists a browser extension.
- Stonly also covers help center and chatbots.
- 2.2GPA
Document360
Free trial
Hosted knowledge base software for public and private docs.
- Stonly has a free plan. Document360 does not, though it has a free trial.
- Only Document360 lists a browser extension.
- Stonly also covers reports, help center and chatbots.
- 2.2GPA
KnowledgeOwl
Free trial · from $100/mo
Knowledge base software with unlimited readers on every plan.
- Stonly has a free plan. KnowledgeOwl does not, though it has a free trial.
- Stonly also covers help center and chatbots.
- KnowledgeOwl also covers chat assistant, AI search and wiki.
- 2.4GPA
Tango
Free plan · from $15/mo
Captures workflows as step-by-step guides with screenshots.
- Only Tango lists macOS and Windows apps.
- Only Tango lists a browser extension.
- Stonly also covers reports, help center and chatbots.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Stonly free?
Stonly has a free plan. After the 14-day trial an account drops to Basic at no charge: 400 guide views a month, 5 published guides in one language and 1 team member.
How much does Stonly cost?
Stonly lists 3 plans. Basic: $0.
What platforms does Stonly work on?
Stonly is available on Web.
Does Stonly have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Stonly is listed for Web.
Does Stonly have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Stonly is listed for Web.
Is Stonly open source?
Stonly is not described as open source on its own site, as read on Nov 12, 2026.
What does Stonly integrate with?
Stonly's listing names Zendesk, Freshdesk, Salesforce, ServiceNow, Front, Segment and Zapier.
Does Stonly have a free trial?
Yes. 14-day free trial of the Small Business plan.
Who makes Stonly?
Stonly is made by a company of the same name.
What are the alternatives to Stonly?
The closest alternatives to Stonly in our directory are Guru, Helpjuice, Document360, KnowledgeOwl and Tango.
How does Stonly compare with other docs and wiki tools?
Stonly's GPA of 2.2 is higher than 10 of the 69 other docs and wiki tools we grade, and level with 14.
Could I make my own version of Stonly?
The plain part of Stonly you could make: help center and reports. What surrounds it you could not.
Where this guide comes from
The prices, plans, platforms and features were read from Stonly’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Stonly's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Stonly. Prices change, so check stonly.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Stonly, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/stonly
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Stonly: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/stonly
Know someone choosing between docs and wiki tools?
Send them this guide: toolgpa.com/tools/stonly/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded docs and wiki tools after Stonly, each with an Insider's Guide of its own.
- Docs & Wikis Insider's GuideEvery one of the 70 docs and wiki tools we grade, compared
- Zoho Writer Insider's GuideFree online word processor with AI and document automation3.6 GPA
- Google Docs Insider's GuideBrowser-based word processor, free with a Google Account3.4 GPA
- ONLYOFFICE Insider's GuideOpen-source office suite for documents, sheets, slides and PDFs3.4 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Stonly’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Stonly is a trademark of its owner, and this guide is not made, paid for or approved by Stonly. Prices and plans change: check stonly.com before you buy.