Helpjuice vs Stonly (2026): which should you pick?
As of Nov 12, 2026, Helpjuice and Stonly share a 2.2 GPA, and only Stonly has a free plan.
Checked Oct 6, 2026 and Nov 12, 2026 · graded Oct 10, 2026 and Nov 12, 2026 by ToolGPA
Helpjuice grades higher on features. Stonly grades higher on value for money. They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Helpjuice
Hosted knowledge base software with a design built for you
Which one is for you
Pick Helpjuice if
- Fits if you want a customer help center that looks like your brand without designing it yourself
- Works for groups that want public and internal knowledge bases in one tool
Look elsewhere if
- Pricey if you're a small team, because the lowest-priced plan is $249 a month
- Skip it if you want AI search or a chatbot on the entry plan, as the AI suite starts at $449
- Tight if you store lots of files, with storage capped at 12 GB on the entry plan
- Watch out: anyone who can log in counts as a user, and the entry plan stops at 30
- Watch out: there's no free plan or annual price, and the account goes inactive when the 14-day trial ends
Pick Stonly if
- Fits if you run a support team and want guided fixes customers can click through
- Works for a very small team that can live on 5 guides and 400 views
Look elsewhere if
- Tight if you are on Basic, with 5 guides, 1 language and 1 team member
- Not for you if you want a price, as Small Business and Enterprise show none
- Watch out: Small Business caps views at 4,000, team members at 5 and knowledge bases at 1
- Watch out: passing the view limit two months in a row moves the account to a larger plan
How we grade them
| 2.2GPAHelpjuiceFair | 2.2GPAStonlyFair | |
|---|---|---|
| Value for money | D$249 a month is deep into the dearest tenth of this category, whose middle starts at $15, though it does cover 30 users. SSO and the whole AI suite wait on $449, and unlimited users on $799. Only monthly prices are shown, with no annual option. | CSmall Business shows no price and points to a demo, so there is nothing to set against the category's $18 middle. |
| Free plan and trial | CNo free plan. There's a 14-day trial with full access and no card asked for, but when it ends the account goes inactive until you pick a paid plan. | CA 14-day trial of Small Business, after which the account falls to Basic at no charge: 400 guide views a month, 5 published guides in one language and 1 team member. |
| Features | BIt covers the whole help-centre job: scheduled publishing, approvals, expiry dates, version history and content reuse, real-time co-authoring with comments and tasks, as many languages as you need with AI translation into 40-plus, and analytics on what readers search for. | CInteractive guides, a knowledge base, AI answers and agent assist, analytics and help desk connections. Gaps: AI agents, automations, SSO and private knowledge bases are Enterprise only. |
| Ease of use | CNo app rating on record, and there's plenty to arrange: articles to write, approval flows and expiry dates to set, languages to switch on. The design, at least, is built for you by Helpjuice's team when you sign up. | CNo store rating on record. You build each guide step by step and connect your help desk. |
| Platforms and integrations | BA web app with a browser extension and a public API, plus integrations with Salesforce, Confluence, Slack, Zendesk, Help Scout and Google Analytics. No phone or desktop apps on record. | BWeb only, with Zendesk, Freshdesk, Salesforce, ServiceNow, Front and Segment connections. |
| Best for | a branded help centre designed for you | interactive guides and a help centre for support teams |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Helpjuice and Stonly. How we grade
Where they differ
- Helpjuice also covers chat assistant, AI search and wiki.
- Stonly also covers help center and chatbots.
At a glance
| Helpjuice | Stonly | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $249 per month for 30 users | Not published |
| Free plan | None | After the 14-day trial an account drops to Basic at no charge: 400 guide views a month, 5 published guides in one language and 1 team member. |
| Free trial | 14-day free trial with full access to all features, no credit card required | 14-day free trial of the Small Business plan |
| Web | ||
| Browser extension | ||
| Made by | Helpjuice, Inc. | Stonly |
| Price read from | helpjuice.com | stonly.com |
| Checked | Oct 6, 2026 | Nov 12, 2026 |
Worth knowing
Helpjuice
- There is no free plan: when the 14-day trial ends, the account becomes inactive until a paid plan is chosen.
- The entry plan costs $249 a month for 30 users and leaves out SSO and the AI writer, AI search and chatbot.
- Anyone with credentials to log in counts as a user, and file storage is capped at 12 GB, 24 GB or 38 GB depending on the plan.
- The pricing page shows monthly prices only and mentions no annual billing option.
Stonly
- No price is shown for Small Business; the pricing page points to a demo.
- Small Business is limited to 4,000 guide views, 5 team members and one knowledge base.
- AI agents, automations, SSO and private knowledge bases are listed under Enterprise.
- Passing the monthly view limit two months in a row moves the account to a larger plan.
Key features
Helpjuice
- Editor and publishing controls
- Articles support scheduled publishing, publish approval, expiration dates, version history and content reuse, plus tabs, accordions and embedded files and media.
- Live collaboration and workflows
- Several authors can work on an article in real time, leave comments and feedback notes, assign tasks and move content through approval flows.
- Customized design
- Helpjuice's team builds the knowledge base design to match your brand when you sign up, and a visual editor and a code editor allow further changes.
- AI suite
- An AI writer drafts articles, AI search interprets what a reader means, and an AI chatbot answers questions from the knowledge base. It is included from the AI-Knowledge Base plan.
- Localization
- A knowledge base can be published in as many languages as needed with a language switcher, and AI Article Translation covers more than 40 languages.
- Analytics
- Reports show the impact of articles, the topics people read, what they search for and how productive authors are.
Stonly
- Interactive guides
- Step-by-step guides with branching that can be embedded anywhere, for agents or for customers.
- Knowledge base
- Articles and guides sit in a searchable knowledge base with custom branding and SEO settings.
- AI answers and agent assist
- A conversational bot answers from the knowledge base, and agent assist summarizes tickets and suggests replies.
- Analytics
- Full-path analytics show how people move through a guide, with versioning of changes.
- Help desk integrations
- The homepage names Zendesk, Freshdesk, Salesforce and ServiceNow; the Enterprise plan lists Salesforce, Zendesk, Freshdesk and Front.
Plans
Helpjuice
Knowledge Base$249
per month
30 users and 12 GB of file storage, with the essential features, a customized design and AI article translation. No AI suite or SSO.
AI-Knowledge Base$449
per month
100 users and 24 GB of storage, adding SSO and the AI suite: AI writer, AI search, AI chatbot and the step-by-step tutorial builder.
Unlimited AI-Knowledge Base$799
per month
Unlimited users and 38 GB of storage, with SSO, the AI suite and unlimited customization credits.
Stonly
Basic$0
400 guide views a month, 5 published guides in one language with up to 100 steps each, and 1 team member.
Small BusinessCustom
For companies under 100 employees: unlimited guides, 1 knowledge base, 4,000 guide views and 5 team members. The page shows no price.
EnterpriseCustom
Unlimited knowledge bases, auto-translation, SSO, help desk integrations and as many views and team members as needed. Sold through a call.
Ways to pay less
Helpjuice
- Nonprofit
Discounts for nonprofits
The pricing FAQ says Helpjuice offers special discounts to nonprofits that contact its team. No rate is published.
- Education
Discounts for educational institutions
The pricing FAQ says Helpjuice offers special discounts to educational institutions that contact its team. No rate is published.
Stonly
No public discounts listed.
Common questions
Which is cheaper, Helpjuice or Stonly?
As of Nov 12, 2026, Helpjuice starts at $249 per month for 30 users, and Stonly publishes no starting price.
Which has a free plan, Helpjuice or Stonly?
As of Nov 12, 2026, only Stonly has a free plan. Helpjuice does not, though it has a free trial.
Which platforms do Helpjuice and Stonly run on?
As of Nov 12, 2026, only Helpjuice lists a browser extension. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.