ServiceTitan vs SmartMoving (2026): which should you pick?
As of Nov 13, 2026, SmartMoving grades higher than ServiceTitan: 2.0 against 1.8 out of 4.0.
Checked Oct 18, 2026 and Nov 13, 2026 · graded Oct 18, 2026 and Nov 13, 2026 by ToolGPA
SmartMoving grades higher on ease of use. They get the same grade on value for money, the free plan, features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
ServiceTitan
Field service platform for residential and commercial trades
Paid
Which one is for you
Pick ServiceTitan if
- Fits if you run an HVAC or plumbing firm with office staff, several technicians and maintenance memberships
- Works for companies that keep their books in NetSuite, Sage Intacct or Acumatica
Look elsewhere if
- Skip it if you want to see a price or try it before you talk to sales
- Not for you if you're a small crew wanting something you can set up yourself this week
- Pricey if you also want AI agents, a contact center or fleet tracking, which are sold on top of a package
- Watch out: the technician app averages 3.46 from 5,310 App Store ratings, with 1,657 one-star ratings
- Watch out: every package is priced per technician, so the bill grows with each tech you add
Pick SmartMoving if
- Fits if you run a moving company with trucks, crews and storage to manage
- Works for teams that want estimates and claims in the same place as dispatch
Look elsewhere if
- Skip it if you need to see prices first, as none are published
- Not for you if you are outside the moving trade
- Watch out: Smart Pro is listed as pre-sale, with a first-year discount for signing by December 31, 2026
- Watch out: payments run through its own processor, Remedy
- Tight if you are small: Growth has 3 office users and 3 crew licences
How we grade them
| 1.8GPAServiceTitanWeak | 2.0GPASmartMovingFair | |
|---|---|---|
| Value for money | CNo price is published: Starter, Essentials and The Works are priced per technician after a demo, so there's no figure for a crew of three. With nothing to compare, that's a C by our rule, and AI, contact centre and fleet tools cost extra on top. | CNo price is published: both plans are sold through a demo or sales contact. |
| Free plan and trial | FNo free plan, no free trial and no self-serve sign-up. Buying starts with a sales demo, so there's no way to try it on your own. | FNo free plan and no trial are listed on the pages read, so nothing can be tried without paying. |
| Features | BCall booking with recording, a dispatch board, a shared pricebook, on-site estimates, memberships, invoicing, payroll, commissions and ad tracking that ties spend to revenue, plus an offline field app. It covers the whole job. | BLead capture, estimates, dispatch, a native crew app, storage and inventory, a customer portal, claims, payments and QuickBooks sync. Nothing in the listing is missing for moving work. |
| Ease of use | DThe ServiceTitan Field app averages 3.46 from 5,310 App Store ratings, the lowest in this category, with 1,657 one-star ratings. Getting started also means a demo and a package fitted by sales. | CNo rating on record. A sales-led product with tariffs, crews and storage to set up. |
| Platforms and integrations | BWeb, iPhone and Android, with QuickBooks Online and Desktop, Xero, NetSuite, Sage Intacct, Acumatica, Viewpoint Vista and Sage 50. A long accounting list, but no desktop app. | BWeb plus a native crew app, with QuickBooks Online and its own processor, Remedy. No desktop app is listed. |
| Best for | established HVAC and plumbing firms with an office | sales and dispatch for moving companies |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: ServiceTitan and SmartMoving. How we grade
Where they differ
- ServiceTitan also covers call tracking.
- SmartMoving also covers sales pipeline, workflow automation and inventory.
In commonWebInvoicingReportsJob schedulingQuotes and estimates
At a glance
| ServiceTitan | SmartMoving | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | ServiceTitan, Inc. | SmartMoving |
| Price read from | Not confirmed | Not confirmed |
| Checked | Oct 18, 2026 | Nov 13, 2026 |
Worth knowing
ServiceTitan
- No prices are published: the Starter, Essentials and The Works packages are priced per technician after a demo request.
- There is no free trial or self-serve sign-up; buying starts with a sales demo.
- AI agents, contact center, fleet and marketing tools are sold as separate Pro products on top of a package.
SmartMoving
- No prices are published: both plans are sold through a demo or sales contact, so the cost cannot be shown here.
- Smart Growth includes 3 office users and 3 Crew App licenses; Smart Pro includes 10 office users and 50.
- Smart Pro is listed as available for pre-sale, with a first-year discount for signing by December 31, 2026.
- Payments use SmartMoving's own processor, Remedy; accounting sync is with QuickBooks Online.
Key features
ServiceTitan
- Call booking and dispatch
- Office staff book jobs from incoming calls, which are recorded, and a drag-and-drop dispatch board assigns technicians and tracks them en route.
- Pricebook and mobile estimates
- Technicians build estimates on site from a shared pricebook, with automated checklists that prompt them through each stage of a job.
- Memberships and invoicing
- Sell and track customizable maintenance memberships, invoice from the field, take payments and offer customers financing.
- Payroll, commissions and reports
- Payroll management and commission tracking sit beside reports on closing rates, booked jobs and each technician's results; The Works adds configurable payroll.
- Marketing attribution
- Campaign tracking ties ad spend to the calls and revenue it brings in, so you can see which ads pay for themselves.
- Offline field app
- A native iOS and Android app for phones and tablets works offline, so technicians can run jobs, estimates and payments without signal.
SmartMoving
- Lead management and estimates
- Captures and routes leads, tracks calls with scripts, and builds estimates from tariffs or weight with job profit shown before booking.
- Dispatch and scheduling
- Schedules crews, trucks and equipment across branches, with weekly planning and double-booking safeguards.
- Crew app
- A native mobile app for crews with time tracking, photos, forms, signatures, on-site payments and customer arrival notices.
- Storage and inventory
- Descriptive inventory with photos and barcode or QR scanning, plus multi-warehouse storage, container tracking and storage billing.
- Customer portal and claims
- A white-label portal to review estimates, choose valuation, sign and pay, with a claims workflow and customer claims portal.
- Payments and payroll
- Payments run through Remedy, SmartMoving's own processor, with invoicing, crew payroll and sales commissions from the job record.
Plans
ServiceTitan
Pricing could not be confirmed. See servicetitan.com.
SmartMoving
Pricing could not be confirmed. See smartmoving.com.
Common questions
Which is cheaper, ServiceTitan or SmartMoving?
As of Nov 13, 2026, ServiceTitan has no price we could confirm, and SmartMoving has no price we could confirm.
Which has a free plan, ServiceTitan or SmartMoving?
As of Nov 13, 2026, neither ServiceTitan nor SmartMoving has a free plan.
Which platforms do ServiceTitan and SmartMoving run on?
As of Nov 13, 2026, only ServiceTitan lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.