The Botpress Insider’s Guide
Everything we know about Botpress in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Botpress
The Insider’s Guide
AI agent builder and helpdesk priced by conversation volume
Every plan, grade, refund rule and rival among AI agents, read from Botpress’s own pages.
Made by Botpress · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Botpress’s own pages, its app-store listings and our grades. Every fact in it is on Botpress’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 36 of the 101 other AI agents we grade
Botpress is a platform for building AI agents that handle customer conversations on webchat, WhatsApp, Slack and other channels. Builders choose between a natural-language builder (Viber), a visual Studio and an AI helpdesk (Desk). Plans are priced by included conversations rather than by seat, with AI usage bundled.
To get you started, here are 9 things to know about Botpress, taken from its own pages and our grades.
You build the agent and connect channels and knowledge yourself.
- 1
Best for chatbot agents with a free plan
Botpress builds chat agents three ways, with a Help Center and channels like WhatsApp.
- 2
Paid plans start at $150 a month
As its pricing page puts it: $150 per month for 250 conversations, billed annually.
- 3
There is a free plan
100 conversations with no top-ups or overages, 3 seats, 3 AI agents and a Help Center.
- 4
It runs on Web
Web.
- 5
Three ways to build
Botpress Viber builds from plain language, Botpress Studio is a visual builder, and an ADK covers code-first work at the same prices.
- 6
Botpress Desk
An AI helpdesk with escalation and handoff to people, ticket enrichment and routing, for support teams.
- 7
Channels
Deploy agents to webchat, WhatsApp and Slack; the Enterprise plan adds a voice channel.
- 8
A 2.2 GPA, above 36 of 101
That is against the other AI agents we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Botpress you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
Botpress at a glance
- Pricing
- Free plan, from $150 per month for 250 conversations, billed annually
- Free plan
- Yes
- Free trial
- None stated
- Runs on
- Web
- Made by
- Botpress
- Category
- AI Agents
- Our grade
- 2.2 GPA, fair
The report card
Best for chatbot agents with a free plan
Botpress builds chat agents three ways, with a Help Center and channels like WhatsApp. Free is 100 conversations and hard-capped. Plus is $150 a month billed annually for 250 conversations, and extra packs of 100 are added automatically and cannot be turned off.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | Plus is $150 a month billed annually for 250 conversations, about four times the $37 where the dearer quarter starts. |
| Free plan and trial | C | Free has 100 conversations, 3 seats and 3 AI agents, hard-capped with no add-on packs. |
| Features | B | Three ways to build, channels, knowledge bases, tables and a help desk; the listing shows no gap in the core job. |
| Ease of use | C | No store rating on record. You build the agent and connect channels and knowledge yourself. |
| Platforms and integrations | B | Web only, with six integrations, WhatsApp on Plus and a voice channel on Enterprise. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Botpress is for
- Fits if you want to try a chat agent on 100 conversations
- Works for a team that needs WhatsApp and white-label webchat
Who it is not for
- Pricey if you move past Free: $150 a month for 250 conversations on Plus
- Watch out: extra packs of 100 conversations are added at 95% of the quota and cannot be turned off
- Tight if you are on Free, because it is hard-capped at 100 conversations
- Not for you if you want voice before Enterprise, as the voice channel is listed there
- Watch out: storage beyond plan limits is a $40 a month add-on
Good to know
Good for
- Support teams that want AI agents billed by conversation, not seat
- Small businesses starting on WhatsApp or website chat
- Builders who want both no-code and code options
Worth knowing
- A conversation is an exchange with at least two end-user messages in the billing month; voice counts 3 minutes as one.
- Past the included amount, packs of 100 conversations are added automatically at 95% of the quota and cannot be turned off.
- Plus and Team show annual prices on the page; the monthly-billed price is not shown beside them.
- Storage beyond plan limits is a $40 per month add-on; Free is hard-capped.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$150
A month to start. There is a free plan too
Botpress has a free plan. Paid plans start at $150 per month for 250 conversations, billed annually.
Free
$0
100 conversations, 3 seats, 3 AI agents, community support; hard-capped with no add-on packs.
Plus
$150
per month for 250 conversations, billed annually
$25 AI usage, unlimited agents, white-label webchat, WhatsApp; extra packs of 100 conversations are $65.
Team
$750
per month for 1,500 conversations, billed annually
$150 AI usage, unlimited seats, teams, routing and RBAC; extra packs of 100 conversations are $50.
Enterprise
Custom
Custom conversation volume, dedicated support, uptime SLA, security review and voice channel.
The free plan
100 conversations with no top-ups or overages, 3 seats, 3 AI agents and a Help Center.
Read from botpress.com on Nov 12, 2026.
Ways to pay less
Annual discount
Save 20% with annual billing
The pricing page toggles between monthly and annual billing and says annual billing saves 20%; the displayed prices are the annual ones.
Stated on botpress.comNonprofit
Botpress for Good program
Botpress says it makes the platform more affordable for nonprofits, educational institutions and open-source projects, on application.
Stated on botpress.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
AI agent builder and helpdesk priced by conversation volume. Here is what it does, as its own site describes it, and what it covers: AI agents, AI support agent, whatsApp messaging, chatbots.
Three ways to build, channels, knowledge bases, tables and a help desk; the listing shows no gap in the core job.
- Three ways to build
- Botpress Viber builds from plain language, Botpress Studio is a visual builder, and an ADK covers code-first work at the same prices.
- Botpress Desk
- An AI helpdesk with escalation and handoff to people, ticket enrichment and routing, for support teams.
- Channels
- Deploy agents to webchat, WhatsApp and Slack; the Enterprise plan adds a voice channel.
- Knowledge bases and tables
- Agents answer from uploaded files and stored table rows. Free includes 1K rows; Plus 100K; Team 500K.
- Help Center
- A public knowledge base customers can use on their own, with a custom domain from the Plus plan.
Where it runs
- Web
What it works with
- Slack
- Intercom
- Zendesk
- HubSpot
- Salesforce
Botpress is made by Botpress.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
36/101
Other AI agents it is graded above
Botpress's GPA of 2.2 is higher than 36 of the 101 other AI agents we grade, and level with 24.
It stands best on features (B, above 69 of 101) and worst on value for money (D, above 0).
Its paid plans start at $150 a month, against a middle price of $22.13 for the category: 62 of the 65 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 9 tools score higher and cost less.
Each grade against the category
Every bar is all 102 AI agents we grade, cut by the letter each got. Botpress’s own letter is outlined.
- DValue for moneyAbove 0 of 101
- CFree plan and trialAbove 28 of 101
- BFeaturesAbove 69 of 101
- CEase of useAbove 14 of 101
- BPlatforms and integrationsAbove 20 of 101
Price against what you get
Each dot is one of 70 AI agents. Further left costs less; higher up scores better on features, ease of use and platforms. Botpress is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Botpress you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
It costs $1,800 a year.
What you could not
- An AI agent, with the models and the safeguards behind it.
- An AI model answering your customers from your own help articles.
- The WhatsApp Business API, which Meta opens only through approved partners.
- A chatbot builder hooked into the messaging apps.
- It plugs into other products, WhatsApp, Slack and Intercom among them.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Botpress’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Voiceflow, Kore.ai, Yellow.ai, Ada and Intercom Fin
The 5 tools Botpress is most often weighed against, with where each one differs from it.
- 2.2GPA
Voiceflow
Free trial
Platform to build and ship chat and voice AI agents.
- Botpress has a free plan. Voiceflow does not, though it has a free trial.
- Botpress also covers whatsApp messaging.
- 1.6GPA
Kore.ai
Paid
Enterprise agent platform for service, work and process automation.
- Botpress has a free plan. Kore.ai does not.
- Botpress also covers whatsApp messaging.
- Kore.ai also covers AI search and workflow automation.
- 2.2GPA
Yellow.ai
Free plan
Agentic AI platform for customer and employee service.
- Botpress also covers whatsApp messaging.
- Yellow.ai also covers workflow automation.
- 1.6GPA
Ada
Paid
AI customer service agent platform for chat, email, voice and social.
- Botpress has a free plan. Ada does not.
- Botpress also covers whatsApp messaging.
- 2.2GPA
Intercom Fin
Free trial · from $19/mo
AI customer service agent billed per resolved conversation.
- Botpress has a free plan. Intercom Fin does not, though it has a free trial.
- Botpress also covers whatsApp messaging.
- Intercom Fin also covers help desk and live chat.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Botpress free?
Botpress has a free plan. 100 conversations with no top-ups or overages, 3 seats, 3 AI agents and a Help Center.
How much does Botpress cost?
Botpress lists 4 plans. Free: $0.
What platforms does Botpress work on?
Botpress is available on Web.
Does Botpress offer any discounts?
Botpress publicly lists the following: Save 20% with annual billing; Botpress for Good program.
Does Botpress have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Botpress is listed for Web.
Does Botpress have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Botpress is listed for Web.
Is Botpress open source?
Botpress is not described as open source on its own site, as read on Nov 12, 2026.
What does Botpress integrate with?
Botpress's listing names WhatsApp, Slack, Intercom, Zendesk, HubSpot and Salesforce.
Who makes Botpress?
Botpress is made by a company of the same name.
What are the alternatives to Botpress?
The closest alternatives to Botpress in our directory are Voiceflow, Kore.ai, Yellow.ai, Ada and Intercom Fin.
How does Botpress compare with other AI agents?
Botpress's GPA of 2.2 is higher than 36 of the 101 other AI agents we grade, and level with 24.
Is Botpress good value for money?
ToolGPA grades Botpress D for value for money. Its paid plans start at $150 a month, against a middle price of $22.13 for the category: 62 of the 65 others that charge start lower.
Could I make my own version of Botpress?
To replace Botpress you would be making an AI agent, with the models and the safeguards behind it.
Where this guide comes from
The prices, plans, platforms and features were read from Botpress’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Botpress's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Botpress. Prices change, so check botpress.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Botpress, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/botpress
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Botpress: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/botpress
Know someone choosing between AI agents?
Send them this guide: toolgpa.com/tools/botpress/guide
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See our other guides
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Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Botpress’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Botpress is a trademark of its owner, and this guide is not made, paid for or approved by Botpress. Prices and plans change: check botpress.com before you buy.