Botpress vs Yellow.ai (2026): which should you pick?
As of Nov 12, 2026, Botpress and Yellow.ai share a 2.2 GPA, both have a free plan and their prices can't be set side by side, so the choice depends on whether you care more about features, where Botpress grades higher, or value for money, where Yellow.ai does.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Botpress
AI agent builder and helpdesk priced by conversation volume
Which one is for you
Pick Botpress if
- Fits if you want to try a chat agent on 100 conversations
- Works for a team that needs WhatsApp and white-label webchat
Look elsewhere if
- Pricey if you move past Free: $150 a month for 250 conversations on Plus
- Watch out: extra packs of 100 conversations are added at 95% of the quota and cannot be turned off
- Tight if you are on Free, because it is hard-capped at 100 conversations
- Not for you if you want voice before Enterprise, as the voice channel is listed there
- Watch out: storage beyond plan limits is a $40 a month add-on
Pick Yellow.ai if
- Fits if you want to try one service agent free
- Makes sense if you want to pay per resolution rather than per seat
Look elsewhere if
- Tight if you grow, as Free is 1 agent and 500 sessions a month
- Pricey if volume is high, since extra resolutions are $0.99 each
- Watch out: the Free plan lists many features as limited
- Not for you if you want Enterprise prices, because they are not published
How we grade them
| 2.2GPABotpressFair | 2.2GPAYellow.aiFair | |
|---|---|---|
| Value for money | DPlus is $150 a month billed annually for 250 conversations, about four times the $37 where the dearer quarter starts. | CFree, then $0.99 per resolution after 500 sessions, with Enterprise custom. There is no published paid plan to compare. |
| Free plan and trial | CFree has 100 conversations, 3 seats and 3 AI agents, hard-capped with no add-on packs. | CFree is 1 AI agent and 500 sessions a month with limited channels, integrations and analytics. You will hit the caps. |
| Features | BThree ways to build, channels, knowledge bases, tables and a help desk; the listing shows no gap in the core job. | CBuilder, voice and email, copilot, testing and analytics. The Free plan lists many features as limited, with 1,000 user records and one active campaign. |
| Ease of use | CNo store rating on record. You build the agent and connect channels and knowledge yourself. | CNo store rating on record, and you build and connect an agent before it answers. |
| Platforms and integrations | BWeb only, with six integrations, WhatsApp on Plus and a voice channel on Enterprise. | BWeb, with Zendesk, Freshdesk, HubSpot and Genesys listed, and 35+ channels and 150+ integrations on Enterprise. |
| Best for | chatbot agents with a free plan | trying one service agent before an enterprise deal |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Botpress and Yellow.ai. How we grade
Where they differ
- Botpress also covers whatsApp messaging.
- Yellow.ai also covers workflow automation.
At a glance
| Botpress | Yellow.ai | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $150 per month for 250 conversations, billed annually | Not published |
| Free plan | 100 conversations with no top-ups or overages, 3 seats, 3 AI agents and a Help Center. | 1 AI agent, 500 chat sessions a month, then $0.99 per resolution, with limited features. |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Botpress | Yellow.ai |
| Price read from | botpress.com | yellow.ai |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Botpress
- A conversation is an exchange with at least two end-user messages in the billing month; voice counts 3 minutes as one.
- Past the included amount, packs of 100 conversations are added automatically at 95% of the quota and cannot be turned off.
- Plus and Team show annual prices on the page; the monthly-billed price is not shown beside them.
- Storage beyond plan limits is a $40 per month add-on; Free is hard-capped.
Yellow.ai
- The Free plan lists many features as limited, and extra resolutions cost $0.99 each.
- Enterprise pricing is not published.
- The Free plan table lists 1,000 user records and one active campaign with 10 templates.
Key features
Botpress
- Three ways to build
- Botpress Viber builds from plain language, Botpress Studio is a visual builder, and an ADK covers code-first work at the same prices.
- Botpress Desk
- An AI helpdesk with escalation and handoff to people, ticket enrichment and routing, for support teams.
- Channels
- Deploy agents to webchat, WhatsApp and Slack; the Enterprise plan adds a voice channel.
- Knowledge bases and tables
- Agents answer from uploaded files and stored table rows. Free includes 1K rows; Plus 100K; Team 500K.
- Help Center
- A public knowledge base customers can use on their own, with a custom domain from the Plus plan.
Yellow.ai
- AI Agent Builder
- Builds agents for any channel, with a conversational knowledge base using retrieval over company content.
- Voice and email
- Nexus VOX is its voice product, offering call agents in more than 500 languages, and email agents are a separate feature.
- AI Copilot and testing
- Previews, debugs and optimizes agent performance, with automated testing before release.
- Analytics
- LLM analytics, sentiment and topic tracking, and custom dashboards.
- Employee experience
- Nexus EDGE is a desktop agent for employee experience, with human approval on every action.
Plans
Botpress
Free$0
100 conversations, 3 seats, 3 AI agents, community support; hard-capped with no add-on packs.
Plus$150
per month for 250 conversations, billed annually
$25 AI usage, unlimited agents, white-label webchat, WhatsApp; extra packs of 100 conversations are $65.
Team$750
per month for 1,500 conversations, billed annually
$150 AI usage, unlimited seats, teams, routing and RBAC; extra packs of 100 conversations are $50.
EnterpriseCustom
Custom conversation volume, dedicated support, uptime SLA, security review and voice channel.
Yellow.ai
Free$0
1 AI agent and 500 sessions a month, then $0.99 per resolution. Limited channels, integrations and analytics.
EnterpriseCustom
Unlimited agents and sessions, all 35+ channels, 150+ integrations, SOC 2, GDPR and ISO compliance.
Ways to pay less
Botpress
- Annual discount
Save 20% with annual billing
The pricing page toggles between monthly and annual billing and says annual billing saves 20%; the displayed prices are the annual ones.
- Nonprofit
Botpress for Good program
Botpress says it makes the platform more affordable for nonprofits, educational institutions and open-source projects, on application.
Yellow.ai
No public discounts listed.
Common questions
Which is cheaper, Botpress or Yellow.ai?
As of Nov 12, 2026, Botpress starts at $150 per month for 250 conversations, billed annually, and Yellow.ai publishes no starting price.
Which has a free plan, Botpress or Yellow.ai?
As of Nov 12, 2026, both Botpress and Yellow.ai have a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.